Cleared for Independent Dispatch: Aetna’s Gregory Kendall Completes Precepting Phase

Greg Kendall - Aetna Ambulance Service, Inc.

(L to R): Greg Kendall and Hartford Hospital’s Mike Zacchera

HARTFORD – As of May 13, 2013, Aetna’s Greg Kendall has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Greg’s preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Greg’s final approval came from Hartford Hospital’s Mike Zacchera after shadowing he and his preceptor in the field as they responded to emergency calls.

Greg Kendall is 26 years old and grew up in the Bridgeport area of Connecticut. During high school and college he worked as an auto mechanic and earned an Associate’s in Science from Housatonic Community College in Bridgeport, CT. He started volunteering in EMS in the Bridgeport area about 4-5 years ago and decided to make EMS a career. He enrolled in Hartford Hospital/Goodwin College’s Paramedic Program and was hired at Aetna.

On behalf of the Aetna Family, we would like to wish Greg the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 7

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Professional  x 10
  • Excellent x 6
  • Great x 5
  • Efficient x 4
  • Competent x 3
  • Helpful x 2
  • Good x 2
  • Friendly x 2
  • Efficient, very professional.
  • Concerned.
  • Did their job perfectly.
  • Highly skilled professionals.
  • Very dependable.
  • Very Good.
  • Compassionate.
  • Excellent service.
  • Excellent staff.
  • Very good service.
  • Knowledgeable.
  • Pleased with service.
  • The two gentlemen were the very best. Thank you.
  • The staff that attended to my father’s needs were excellent. Very caring and attentive individuals.
  • Excellent service. Impressed with professional and kind service. Ryan McConville helped handle the paperwork for the hospital. He was very helpful during this stressful time.

Cleared for Independent Dispatch: ASM’s Tim LaChapelle Completes Precepting Phase

Tim LaChapelle - Ambulance Service of Manchester, LLC.MANCHESTER – As of May 6, 2013, ASM’s Tim LaChapelle has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Tim’s preceptors were Supervisor-Paramedics Beth Sheils and Scott Thompson. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Tim’s final approval came from Eastern Connecticut Health Network after shadowing Tim and his preceptor in the field as they responded to emergency calls.

Tim started at ASM as an EMT-Basic in 2006 and graduated from Capital Community College’s Paramedic Program. Tim is currently the Assistant Chief of Coventry Volunteer Fire Association, Inc in his hometown. 

On behalf of the ASM Family, we would like to wish Tim the best of luck and say we are very proud to have such skilled professionals on staff.

Cleared for Independent Dispatch: Aetna’s Mike Weller Completes Precepting Phase

Aetna' s Mike Weller

Mike Weller

HARTFORD – As of April 19, 2013, Aetna’s Mike Weller has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Mike’s preceptor was Brandon Curtis. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Mike’s final approval came from Hartford Hospital via Mike Zacchera after shadowing Mike and his preceptor in the field as they responded to emergency calls.

Mike is 24 years old and has worked as a DJ all over Connecticut and New England. He has worked and volunteered at Cromwell Fire Department and is a graduate of Hartford Hospital-Goodwin College’s Paramedic program.

On behalf of the Aetna Family, we would like to wish Mike the best of luck and say we are very proud to have such skilled professionals on staff.

Aetna’s Steve Matters and St. Baldricks – The After Picture

Steve Matters - Aetna Ambulance Service, Inc.I hope this message finds you in good health and spirits. I just wanted to thank everyone who contributed to the fundraiser I took part in over the weekend. Although many donations I received were from direct family, I would say 80% came from Aetna employees!!!! I was able to raise over $1,300! Our event total for the day was over $20,000 thanks to members and family from Avon Fire Department, Bradley Airport Fire, Hartford Fire, and New Hartford Fire Department. The funds go directly to childhood cancer research grants.

Thanks again everyone. Have a great and safe day.

Steve

Words That Describe Us: Volume 6

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • [Aetna's] Ryan (835) and Mike (942) were excellent EMTs (13-18633)
  • Professional and highly competent. The medics were wonderful handling a 911 situation. They knew exactly what to do, were calm and very good at relaxing the patient in a stressful and frightening situation. It was helpful having them give the information to the hospital upon arrival and to assist in getting a bed in the ER. (Per the writer’s mother, the patient)
  • Always pleased with service!!!! (SNF)
  • Glad we called Aetna.
  • The best.
  • Very caring for the person in need of care.
  • Caring.
  • Caring professionals.
  • Very professional and caring.
  • I want to thank them for the great care I received!
  • Good.
  • Very good.
  • Serious.
  • Prompt, efficient.
  • Proficient.
  • Did best to put me at ease.
  • Helpful and cared.
  • The entire crew was very pleasant and informative of whatever questions I had asked.

Aetna Promotes Tiago Paula Santos to Field Training Officer (FTO)

Tiago Paula Santos - Aetna Ambulance Service, Inc.HARTFORD — On April 9, 2013 Aetna Ambulance Service promoted Tiago Paula Santos from within its AEMT ranks to the post of permanent Field Training Officer. FTOs are utilized primarily to train newly hired employees in the performance of their duties in the provision of emergency care. Tiago had been an Acting FTO for the last, large hire class.

The FTO and new employee spend several shifts together, with an EMT partner who acts as a driver. During this time the new employee learns the ins and outs of the job done the ASM or Aetna way, including clinical skills, operations, radios, facilities, equipment and much more. FTOs are selected for their knowledge of the company, their positive attitude, willingness to teach and dedication to quality. Our companies are fortunate to have a “deep bench” in this regard.

Cleared for Independent Dispatch: Aetna’s Sean Piscopiello Completes Precepting Phase

Sean Piscopiello - Aetna Ambulance Service, Inc.

(L to R): Hartford Hospital’s Greg Berryman and Sean Piscopiello

HARTFORD – As of April 5, 2013, Aetna’s Sean Piscopiello has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Sean’s preceptor was Kyle Goulet. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Sean’s final approval came from Hartford Hospital via Greg Berryman after shadowing Sean and his preceptor in the field as they responded to emergency calls.

Sean is 27 years old and spent four years in the Army as a cavalry scout with two deployments to Iraq. He became an EMT in 2008 and has worked full time since then. He is a graduate of Hartford Hospital’s Paramedic Program.

On behalf of the Aetna Family, we would like to wish Sean the best of luck and say we are very proud to have such skilled professionals on staff. Continue reading

Aetna Promotes Ashley Harkins to Field Training Officer (FTO)

Ashley Harkins FTO - Aetna Ambulance Service, Inc.HARTFORD — On April 5, 2013 Aetna Ambulance Service promoted Ashley Harkins from within its Paramedic ranks to the post of Field Training Officer: FTOs are utilized primarily to train newly hired employees in the performance of their duties in the provision of emergency care. Ashley was cleared for independent dispatch as a paramedic for Aetna Ambulance on May 4, 2012. 

The FTO and new employee spend several shifts together, with an EMT partner who acts as a driver. During this time the new employee learns the ins and outs of the job done the ASM or Aetna way, including clinical skills, operations, radios, facilities, equipment and much more. FTOs are selected for their knowledge of the company, their positive attitude, willingness to teach and dedication to quality. Our companies are fortunate to have a “deep bench” in this regard.

Meet the Newest Members of the ASM Team: ASM Hires Five

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MANCHESTER– On April 3, 2013, five full-time EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Matthew Buerk:      FULL TIME, EMT. My name is Matt Buerk, I’m 24 years old and was born and raised in East Hartford where I currently live. I initially obtained my EMT certification in Spring 2007, and I acquired a job at Hartford Hospital and have worked there as a Patient Care Associate for the last three years. I earned my EMT certification again over the summer of 2011. Since then I have volunteered at Glastonbury Volunteer Ambulance. I am currently enrolled in classes at Capital Community College where I intend on working towards my degree in Paramedic Studies. After completing my paramedic degree I intend on continuing my education and receiving a degree in nursing. Ultimately I plan to become a flight nurse. I enjoy, riding my motorcycle, hiking, camping, playing paintball with friends, learning about US history, and leisurely reading.

Kyle Caldwell:     FULL TIME, EMT. My name is Kyle Caldwell, I am 24 years old and I am now a full time EMT.  I got my certification in November 2012.  I attended Coventry High School and graduated in 2007.  From there I went on joined Coventry Fire Dept and got my Firefighter 1 and 2 certifications and left Coventry when I moved to East Windsor in December 2012.  I am now a firefighter for Warehouse Point Fire Dept.  I started my EMS career with Ellington Ambulance Corp. I am a huge Red Sox and Patriots fan and enjoy playing sports (baseball, basketball, and football) and going on hikes.   In my spare time I have also been learning to play guitar.  In the near future I hope to get my paramedic certification and further my career from there.

Ashley Cichy:      FULL TIME, EMT. I’m 23 years old.  I grew up in Montville, Connecticut and currently live in Vernon.  I graduated from Eastern Connecticut State University in 2011 with my Bachelor’s degree in Psychology.  In March 2012, I enlisted in the National Guard and went to Fort Leonard Wood in Missouri where I completed my basic training.  It was very challenging, but definitely a valuable and life changing experience.  I start officer training through the military this month and plan to branch into the medical field once it’s complete.  I began my EMT course at the New Britain EMS Academy in September 2012.  I’ve always had a passion for helping others and really enjoyed the class.  I love learning and would like to pursue further education.  In my free time, I like running, hiking, reading, listening to music, going to the beach and spending time with my family and friends.  I am excited to begin working in this field and look forward to learning and growing.

Rory Davenport:      FULL TIME, EMT. I am 22 years old. I have lived in the town of Andover my whole life. I went to RHAM high school and got an Associates of Science from Manchester Community College. I am part of the Andover Volunteer Fire Department where I am a Firefighter and EMT. I have been an EMT for almost 2 years, I love EMS and am very excited to start my full time career with ASM. I took my EMT class at ASM through Manchester Community College in the summer of 2011. I hope to eventually continue on to become a Paramedic. I have spent a lot of time hopping from odd job to odd job over the last few years with a few stronger jobs in between, all the while hoping to get a long lasting job as an EMT and I’m ecstatic that it finally happened. I know that nobody is perfect, but I take pride in what I do and whether it’s in a fire, or in the back of an ambulance I do the best I can and I am constantly learning ways to improve myself. In my free time I exercise, I am an avid gamer, and a comic book geek.

Cleared for Independent Dispatch: Aetna’s Michelle LaVoie Completes Precepting Phase

Aetna Ambulance Service, Inc. - Michelle LaVoie

(L to R): Matt Campbell, Michelle LaVoie and Hartford Hospital’s Mike Zacchera

HARTFORD – As of March 21, 2013, Aetna’s Michelle LaVoie has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Michelle’s preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Michelle’s final approval came from Hartford Hospital’s Mike Zacchera after shadowing she and her preceptor in the field as they responded to emergency calls.

Michelle worked at a commercial service in central Connecticut for the past four years as an EMT-Basic before coming to Aetna. She grew up in East Hartford and graduated from the Connecticut International Baccalaureate Academy prior to attending Dean College in Massachusetts.

On behalf of the Aetna Family, we would like to wish Michelle the best of luck and say we are very proud to have such skilled professionals on staff.

Aetna’s Steve Matters to Shave Head for St. Baldricks

Steve MattersHARTFORD — Aetna’s Steve Matters will be going “under the shears” to raise money or children’s cancer research as part of a St. Baldrick’s fundraiser.

According to the St. Baldrick’s website, “In the 1950s, almost all kids diagnosed with cancer died. Because of research, today about 85% of kids with the most common type of cancer will live. But for many other types, progress has been limited, and for some kids there is still little hope for a cure. St. Baldrick’s is the home of the head-shaving event. It’s an easy and fun way to raise money for a very serious cause—like a walkathon, but without the blisters.”

Steve writes, “I will be getting my beautiful hair completely shaved for this event. To donate a small amount or learn more about St. Baldrick’s you can visit and donate on my secure site at: http://www.stbaldricks.org/participants/mypage/603588.”

Cleared for Independent Dispatch: ASM’s Ryan McConville Completes Precepting Phase

Ryan McConville - Ambulance Service of Manchester, LLC.MANCHESTER – As of March 8, 2013, ASM’s Ryan McConville has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Ryan’s preceptors were Supervisor-Paramedics Bob O’Neil and Melissa Osborne. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Ryan’s final approval came from Eastern Connecticut Health Network after shadowing Ryan and his preceptor in the field as they responded to emergency calls.

Ryan started at ASM as an EMT Basic, obtained a certification in and

Ryan McConville - Ambulance Service of Manchester, LLC.

(L to R): Ryan McConville, ECHN’s Nancy Brunet, Melissa Osborne.

worked as an EMT Intermediate and obtained his paramedic training at Capital Community College.

On behalf of the ASM Family, we would like to wish Ryan the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 5

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Thorough. The [EMTs] were great. They convinced me to go to the hospital and they were right. Nice people!
  • Excellent service, couldn’t have had any better. My mom was transported. The two medics were excellent. Michael had my mom laughing and [they both] made her trip so comfortable. I couldn’t have asked for any better. (ASM’s E998 and E741).
  • Caring (appeared in six surveys).
  • Very professional (appeared in three surveys).
  • Considerate (appeared in three surveys).
  • Thank you for being with us.
  • Responsive.
  • Excellent.
  • Reassuring.
  • Good care.
  • Helpful, kind and accommodating. Thank you.
  • GREAT JOB!!
  • Experienced.

Mr. Rosen Goes to Washington

Justin Rosen - Ambulance Service of ManchesterASM’s Justin Rosen Pursues Government Relations Career in Washington, D.C.

My name is Justin Rosen. I am a former Emergency Medical Technician and Field Training Officer with the Ambulance Service of Manchester (ASM). I recently left ASM to pursue a government relations career in Washington D.C. After four and half great years with ASM, the time was right for me to finally make the big move.

I joined the ASM team in the winter of 2008 while I was a student at the University of Connecticut. When I was first hired, I thought that working for ASM would be a part-time college job. After a few months, I realized that was not the case. ASM is a family of dedicated, intelligent, and caring people. Everyone from the CEO on down to the road crews makes you feel welcome as soon as you walk in the door. After graduating, I knew that working at ASM would always be much more than a career.

As an emergency worker, we would arrive in people’s lives during some of the worst times. Whether it was a medical emergency or a routine transfer, most people were never excited to enter an ambulance. I enjoyed these opportunities to help ease a patient’s anxiety and make a difference in their life.

After two years at ASM I was hired at the State Capitol and continued withJustin Rosen - Ambulance Service of Manchester ASM working evenings and weekends. My work with ASM was instrumental in honing my ability to help constituents and shape policy at the State Capitol. I had the unique ability to see socio-economic programs directly implemented in the greater Manchester area. From there I was able to provide prospective and advice on what worked and what didn’t.

Overall, there is no doubt in my mind that my time at ASM were some of the most positive and influential years of my life. I cannot thank the ASM team enough for the opportunity to have worked there.