Aetna's Matt Campbell

HARTFORD — On December 17, 2011 Aetna Ambulance crew members Matt Campbell and Kevin Mathiau responded to an Advanced Life Support request in one of Aetna and ASM’s “mutual aid” towns.

As per normal practice, within two weeks the patient was randomly selected to receive a Patient Satisfaction Survey. The patient promptly sent back a glowing response on the care she received. So glowing that it needed to be shared.  Continue reading →