Aetna’s Tiago Paula Santos

HARTFORD — In an email from October 10, 2012:

“I would like to express my praise for Tiago. On September xx, 2012 he transported my mother to Saint Francis Hospital with a broken leg. He took great care of my Mom and was very compassionate. On October xx, 2012 he transported her to a doctor’s appointment and provided excellent care. I found him to be very patience with my Mom and he had a great concern for her well being  He is a great asset to your company and makes not only the patient but the family feel good. Please let him know that my Mom and I appreciated everything that he did for her.”

Sincerely,

[Patient’s Daughter – #12-79510]