MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Great x 3.
• You all were very kind and caring. Thank you. I thank you very much. You all helped save me from more damage to my body. (13-65513; T. Allbee, S. Parent)
• Helpful.
• Excellent service, thank you.
• Good x 2.
• Efficient x 2.
• Comforting.
• Professional x 6.
• Very professional x 2.
• Superb! Just thank you so much!
• Exceptional!
• Thankful.
• Wonderful.
• Professional. Very kind.
• Dependable.
• Awesome.