MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional. They did a great job.
• Caring x 3.
• Excellent x 6.
• Great x 2.
• EMTs were friendly, pleasant, professional, and handled me with skill and confidence.
• Great!
• Great. They were great considering I was forced to go by the police.
• Very professional.
• Kudos to C. Haag and A. Fine on their care, their respect and overall performance. (13-87969).
• Professional and efficient.
• Wonderful service.
• Quick, professional. Nice job!
• Dependable.
• Reassuring, comforting, professional.
• Good job.
• Very prompt.
• Perfect.
• Very professional. Was made to feel at ease.
• Compassionate.
• Competent and Caring. Once I was in the ambulance under a great deal of stress, the medic who rode with me made me feel comfortable and relaxed.
• Very professional.
• Competent.
• Prompt/Professional. I thought I might not make it that night and I appreciated your medical knowledge and helping me through a scary and difficult time.