ASM Responds: LifeStar Called To Serious Crash On I-84 In Tolland; Highway Shut Down

Photo credit: @TollandAlert

Photo credit: @TollandAlert

By KELLY GLISTA and CHRISTINE DEMPSEY

The Hartford Courant

10:34 a.m. EDT, July 10, 2014

TOLLAND — LifeStar helicopters and several emergency crews were called to the scene of a serious crash on the eastbound side on I-84 Thursday morning, according to officials.

State police said the single-vehicle accident happened near exit 68. The eastbound side of I-84 remains closed as police investigate the crash, but the westbound lanes have been partially reopened.

The crash was reported about 8:40 a.m., Assistant Fire Chief Douglas Racicot said. The car was down an embankment, in the woods, and there were four victims, three of whom were reported to have been ejected from the vehicle, he said.

As of about 10:15 a.m., two patients were in critical condition, one was in serious condition and a fourth was being evaluated for less serious injuries at an area hospital.

The car was about 50 feet into the woods and plunged down a 40 foot drop, Racicot said.

Numerous police and fire officials responded to the scene as well as about seven ambulances. Both of the medical helicopters available in Connecticut were initially called to the scene and emergency crews requested a third out of Massachusetts.

Three paramedic ambulances were dispatched to the scene by the Ambulance Service of Manchester, a spokesman said.

Read the full Courant article here…

Words That Describe Us: Volume 28

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Although I was in pain, the crew was wonderful.
  • Quick, skilled, worked great as a team. Eased my fears significantly. Knew I was in good hands. (14-44836; J. Bak, M. Khan and Town of Manchester Fire-Rescue-EMS).
  • Wonderful, relaxed, professional. My dad, almost two weeks later, is still exclaim(ing) how kind and patient the EMTs were (14-45500; K. Russell, C. Haag).
  • Great care.
  • Comforting, professional, helpful.
  • Professional and skilled.
  • Very professional and knowledgeable (14-42673; J. Traber, T. Oliver).
  • Friendly.
  • Very professional!
  • They did a great job.
  • They are great!
  • EMT very understanding (14-44156; J. Rasmussen).
  •  Compassionate and caring.
  • Very professional service.
  • Professional and caring.
  • Wonderful.
  • I felt safe.
  • Very professional and courteous.
  • Pass along how great the crew was on this trip. Both crew members kept the environment calm and soothing even though it was a substantial injury. (14-45791; S. Gregg, N. Raiola).
  • Very good, very professional. If it wasn’t for you guys I would not be here today!!! I’m sure of that!!! (14-45129; S. Crittenden, M. Makulis).
  • Outstanding!! Thank you (crew members)!! (14-47799; D. Kemp, A. Kramer).