MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”
Some of the answers/responses included:
- I can’t stress enough how great the ambulance crew was. (14-71121; A. Harkins, A. Ordway).
- Great service.
- Superb!
- Efficient.
- Caring x 2.
- Satisfactory in all respects.
- Skilled, efficient, kind, pleasant. (14-56850; G. Geres, K. King).
- Careful and gentle.
- Very professional.
- Polite and concerned.
- Caring and efficient. There was a student with the crew. She was introduced and I was asked if it was okay for her to participate in my care. Teaching was conducted [in a] professional manner. (14-51632; C. Chasse, N. Chasse).
- Highly skilled.
- Crew acted professionally.
- Staff was very professional.
- Professional; empathetic
- Very good – I have had their services several times!
- Professional & caring
- Excellent, very caring and professional.
- Excellent, knowledgeable, professional. Great crew, great service. (14-60309; V. Maston, N. Raiola).
- Professional x 4.
- Caring x 2.
- Very good.
- The whole crew [was] very pleasant and helpful. Thanks.
- Excellent + Professional + knowledgeable. Very well done. (14-61341; R. Buechele, M. Holt responding with Manchester Fire Rescue EMS).
- Very professional.
- Comforting.
- Outstanding.
- Kind and excellent.
- Very good.
- Very comforting.
- Professional x 13.