MANCHESTER — Year unknown, likely late 1990 or 1991.
Note the Manchester Ambulance in the background.
This is a current ASM employee. Can you guess who it is?
Historical Photos: Ambulance Service of Manchester #15
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Monthly Archives: September 2015
Words That Describe Us: Volume 64
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
- They all worked as a team, hyper-aware of the pain I was in…I felt that the focus was on me clearly. There was much confusion at the ER as to where to put me but they stayed with me until officially handing me over. Thanks to all! (15-62848; C. Masslon, L. Mazzoni with East Hartford Fire Department).
- The paramedic who rode in the back demonstrated care, compassion and knowledge. We were very lucky to have him there for us! (15-62960; H. Mendes).
- Very professional.
- Considerate.
- Great.
- Thank them for me – they were Great! (15-61009; S. Piscopiello, J. Rodriguez).
- Well trained.
- Prompttiness/caring. (exactly how it was written)
- Comforting.
- They were very kind, and we were grateful for their help. (15-57635; R. O’Neil, S. Boutot).
- Comforting.
- Professional.
- I was in extreme internal pain, EMT staff addressed my urgency to get to the hospital. Clots were removed and fluid extracted. Very satisfied with service. (15-62222; S. Dybdahl, M. Caffazzo).
- Caring and skilled.
- Right on!
- Excellent.
- Highly professional.
- Concerned.
- Professional + caring.
- Great! The crew was great. It is so good to know there are still a few people out there that still care about the well-being of others. Great job. Thank you. God bless those young people. Thank you!
- The crew was very professional + pleasant.
- Excellent.
- Knowledgeable, polite.
- Very professional
- Friendly & professional.
Aetna On Hand for Rocky Hill Veteran’s Home ‘2015 Stand Down’
ROCKY HILL — On September 18, 2015 crews from Aetna Ambulance were on hand for the Connecticut Department of Veteran’s Affairs 2015 “Stand Down.” The eight hour event offers veterans access to medical screenings, veteran benefit information (State and Federal), legal and motor vehicle assistance and employment and educational assistance.
ASM On Hand at the Wapping Fair in South Windsor
SOUTH WINDSOR — On September 10-13, 2015 crews from the Ambulance Service of Manchester were on hand at the Wapping Fair in South Windsor. The event is organized by the South Windsor Jaycees Foundation and is billed as an exciting combination of fun, unique entertainment and lots of family friendly hands on attractions, two of which were sponsored by ASM.
ASM performed a medical standby alongside South Windsor Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. Photos courtesy of Cody Lemire, Cheryl Everest and Brad McDonald.
Words That Describe Us: Volume 63
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
- Awesome! This is the 2nd time I’ve had to use ASM. In both times, due to my 911 call, your response, your whole team, their concerns and compassion for me is on a scale of 1-10 a “10”. Thank you for being there. (15-54890; M. Osborne, B. Langan with Manchester Fire Rescue EMS).
- Highly professional and surprisingly empathetic. (15-50046; R. O’Neil, K. King).
- Very nice, compassionate, well trained.
- Prompt and efficient.
- Kind.
- Kind + professional.
- Very professional and caring.
- Absolutely wonderful!
- Were caring – patient – comfortable.
- Attendant + concerned.
- They were very professional.
- They were concerned about me, which I appreciated. (15-59529; M. Levasseur, J. Startup).
- Skilled, professional and caring.
- Excellent!
- Top notch services across the board.
- Professional & caring.
- Excellent, prompt + professional.
- Very good.
- Caring + professional.
- The two fellows that came were absolutely wonderful. Thank you for your service. (15-61011; M. Tuttle, S. Yenco).
- A & J were professional & courteous at a very stressful time. I was injured just before my son’s wedding & they were great. (15-60976; A. Fine, J. Duval).
- I felt very comfortable with those people.
- Very professional.
- The Best.
- Very good!
- Professional, compassionate, competent.
- Helpful. Accommodating.
ASM On Hand: Farm Day 2015 at Fish Family Farm
BOLTON — On September 5, 2015 a crew from the Ambulance Service of Manchester was on hand at Fish Family Farm for the Lutz Children’s Museum’s Farm Day 2015. The event, which drew over 3,000 people, included animals, live music, hay rides, bounce houses, farmer’s market, games and farm fresh ice cream.
ASM performed a medical standby alongside Bolton Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. The ambulance crew was Heather DiGirolamo and Matt Kleza, the same two from last year, and they took pictures from the event.
INTERACT Training for Emergency Medical Services – The ‘Red Envelope’
INTERACT stands for Interventions to Reduce Acute Care Transfers. It is a quality improvement program designed to improve the early identification, assessment, documentation, and communication about changes in the status of residents in skilled nursing facilities.
The goal of INTERACT is to improve care and reduce the frequency of potentially avoidable transfers to the acute hospital. Such transfers can result in numerous complications of hospitalization, and billions of dollars in unnecessary health care expenditures. It includes clinical and educational tools and strategies for use in every day practice in long-term care facilities.
Here is the link to the INTERACT Training for Emergency Services:
http://www.healthcarefornewengland.org/providers/nursing-home/#tool
Then select “INTERACT Training for Emergency Services”
The training is about 12 minutes in length and covers the new acute care transfer process between a participating nursing home and hospital.
- Not all nursing homes are part of this initiative so EMS will find that some homes will still be using the W-10 and other documents during their acute care transfers
- The nursing homes that are using the red envelope as part of their new acute care transfer process will seal the red envelope and have a set of transfer documents for the EMS service so they will not have to open the envelope
- The rollout date to begin using the new acute care transfer process and the red envelope is August 31, 2015.
- The entire red envelope should be handed to the ED staff either at triage or in the ED room as the patient is being transferred from the stretcher to the bed
- The red envelope is to be used only for acute care transfers between participating nursing homes and hospital – they should not be used for other types of transfers
- There will not be a W-10 as part of the transfer documents – the front page of the INTERACT transfer form along with the residents’ face sheet meet the Department of Health Public Health Code requirements