MANCHESTER — On April 29, 2016 ASM’s Ryan Bochman and Cody Lemire attended Bowers Elementary School 3rd Annual Career Day to talk to the children about ambulances, Paramedics and EMTs, and medical emergencies.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
In an email from April 2016, regarding a response from ASM’s Melissa Osborne, her partner Matt Kleza, and Andover Fire Department:
Dear Melissa, Ben, John and John,
Words cannot explain the gratitude my wife and I have for everyone for coming to the rescue two weeks ago during my heart attack. As Murphy’s Law would have it, the one time we said this winter “what the heck let the sun melt the snow”, little did we know we’d need a 4WD ambulance rescue! Your team performed admirably under tough conditions during the rescue. Many thanks go especially to Melissa for remembering to grab the “go” bag as we passed by the stuck ambulance. Holding may hand thru the terrible, excruciating pain at first kept me from passing out and of course your defibrillation brought me back to life on the way to Hartford Hospital….
Another defibrillation on the table and two stents later, I’m now resting at home for a few weeks hoping to get back to teaching my students. Once again thanks to the AFD, Melissa and the dispatchers for all you did on the morning of April Xth and continue to do each day for all of us. Hope to see everyone at your annual steak dinner again, however maybe this time it will be a veggie platter for me…
-Patient
(#16-25277)
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
MANCHESTER — Updated versions of the Aetna and ASM websites are now live and can be viewed by clicking on the logo of each company at http://www.asm-aetna.com/.
Available on the sites are forms, information on services, ride along and field internship, access to the company blog, contact information and more.
The sites were built by Image Works web design in Vernon, CT.
From a letter dated March 23, 2016, sent to ASM:
I would like to commend your staff of EMTs for the excellent service they provided while transporting my husband and me from the Woodlake Rehabilitation Center in Tolland to the Hospital of Saint Raphael in New Haven on a weekly basis for the past two months. They were professional, courteous, and attentive. Please extend our thanks and appreciation to the EMTs who provided us with such a valuable service.
Sincerely,
[Patient’s spouse]