Praise again for Aetna’s Eric Thepsiri and Donna Achilli

Posted on July 25, 2016 by ASM-Aetna

Eric Thepsiri

WETHERSFIELD — In late July Aetna’s office received a patient satisfaction survey from a patient treated in Wethersfield in June by Eric Thepsiri and Donna Achilli. The patient had checked off every box with “Strongly Agree” to questions like, the Paramedic was highly skilled, kept you informed, relieved pain and anxiety. 15 boxes in total.

Donna Achilli

When asked to use a word or phrase to describe the crew the patient wrote, Fabulous!!.

In the narrative section the patient went on to write, “I was picked up by the Great Eric + Donna. They treated me above and beyond what I expected. We connected well. They were so professional and friendly. They stayed with my in the hospital until they had to leave and came to say goodbye! They are the absolute best!! We had some good laughs too 🙂 Tell them I say Hi!”

Note: Run #16-47131, certain information redacted for privacy.

Severe Weather Potential for Friday into Friday Night

Posted on July 22, 2016 by ASM-Aetna

Occasionally we will share severe weather information consequential to public health, public safety and EMS response.

What we know:

Scattered strong to severe thunderstorms may develop after 4 pm Friday afternoon and last to at least 11 pm.
Western and Northern Massachusetts as well as Northern CT have the best potential to see strong to severe thunderstorms.
Cannot rule out strong storms across RI and Eastern MA during the overnight hours on Friday into early Saturday morning.
Main threats within these storms will be damaging winds, hail, and heavy downpours which could lead to localized minor street flooding.
An a isolated tornado cannot be ruled out.

What we don’t know:

Will Friday morning showers and/or cloud cover limit severe weather potential
The coverage of thunderstorms (scattered vs widespread event).
If storms will weaken or strengthen as they move eastward into RI and Eastern MA Friday evening into Friday night.

Heat issues Friday & Saturday:

Heat and humidity will return beginning Friday and last into the weekend.
Temperatures will warm into the low to mid 90s on both Friday and Saturday.
Heat Indices could reach the mid 90s on Friday and low 90s on Saturday.
Sunday will also be warm with temps in the low 90s.

Words That Describe Us: Volume 84

Posted on July 18, 2016 by ASM-Aetna

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

They were great. Kind, professional and caring. (16-43478; T. LaChappelle, A. Linardo).
Very courteous.
Professional!
Very nice paramedics! They showed concern. Provided great care. (16-41861; J. Traber, T. Armas)
I was very nervous, their kindness + comfort were so appreciated. Wonderful people – Super job done. (16-44248; R. Jones, M. Pierce).
They showed concern, asked appropriate questions, checked on my comfort.
Professional. M + R did an excellent job. Thank you! (16-44752; M. Tuttle, R. Fraley).
Awesome.
Relaxed, calm, pleasant.
Courteous + Efficient.
Fantastic response.
They were helpful, fast, caring & professional. J Thank you for all the help. (16-44293; A. Debisschop, A. Hernandez).
Very courteous + highly efficient.
Very professional.
R + R were terrific. Their assessment + care were very professional. They made sure I was safe + secure right into the ER room. We were very pleased with all that R + R did. (16-45368; R. Bilodeau, R. Fross).
Very friendly.
They were very professional + caring individuals through my entire situation. (16-39950; E. Snoek, R. Bochman).
Professional, compassionate & well trained. The entire crew was great. They were calm and kept me calm and comforted. (16-40155; J. Rasmussen, S. Yenco with East Hartford Fire Department).
Wonderful – Outstanding.
Professional, seemed very well trained.

Stephanie Boutot Represents ASM in Boom Box Parade, 2016

Posted on July 12, 2016 by ASM-Aetna

Note: ASM is NOT the ambulance transport or paramedic service provider in Willimantic. In an emergency, always dial 9-1-1.

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Submitted by ASM’s Stephanie Boutot

WILLIMANTIC — I know the 4th has come and gone, but ASM is still America Strong! It was another successful year at the annual Boom Box Parade in Willimantic. ASM, in our traditional orange and blue, proudly wore red, white and blue to celebrate with the rest of the crowd for the momentous occasion.

The radio set to the 1400 WILI AM station as they played the parade music, a tradition that began in 1986 when no marching band was available for the parade. This year’s parade was held in 82 degree weather and lasted 96 minutes, the longest since the record breaker of 117 min in 2010.

I enjoy the reactions from the parade goers, young and old, with great big smiles, waves and cheers. We may not be the first responders in the town, but they know who we are and they seem to appreciate us here. It’s an event I look forward to every year!

Words That Describe Us: Volume 83

Posted on July 5, 2016 by ASM-Aetna