MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Excellent.
• Awesome!
• Extremely professional, caring, calming. It was a terrible snowstorm and they got him from physician’s office to hospital safely.
• The greatest team. Good people.
• I was unconscious, however by son said that the ambulance came very quick and the paramedics knew what they were doing. (16-38122; K. Beaulieu, K. Ringuette with East Hartford Fire Department).
• Great especially when I was in need!
• They made both of us (me as a rider to the hospital) and my husband very calm and comfortable. (16-38562; R. Bilodeau, P. Gleason).
• They were great. Outstanding. Thank you. The Best. (16-39540; R. Houser, L. Adamowich).
• Very professional.
• Professional. Caring.
• Very satisfied. Chris was [in back with me] – he was extremely kind and explained everything before doing it. He is excellent!!! (16-39795; patient referencing Manchester Fire Rescue EMS paramedic with ASM).
• Excellent job!
• Very professional.
• Skilled. Thank you.
• Extremely caring & knowledgeable paramedic. Thank you. (16-39265; T. Oliver).
• Excellent!!!
• Compassionate, caring, respectful. (16-40355; J. Rasmussen, R. Fross).
• Very professional, efficient and caring.
• The crew was caring, compassionate and very knowledgeable. (16-41105; C. Everest, C. Tevnan with Manchester Fire Rescue EMS).
• Professional + caring.
• Very nice. Very professional.
• Thank you for your skill and compassion. (16-41751; T. Armas, C. Lemire with East Hartford Fire Department).
• Efficient.
• Excellent crew.