HARTFORD — Aetna Ambulance providing medical standby support services at the scene of a structure fire at Broad Street and Allen Place in Hartford on August 25, 2016. Photo courtesy of Matt Campbell.
MANCHESTER — In August of 2016 ASM received an email from a patient in Manchester for a response in July. In it she praised the care she received from ASM’s Luke Zalewski and Sean McNeff working with Manchester Fire Rescue EMS (MFRE) firefighter-paramedics. The email read as follows:
The ambulance crew was so kind to me I have been wanting to send them a thank you note. I was in so much pain when they arrived at my house, and as a young woman I was worried they might not take my complaints seriously, but they did. When they arrived I was in so much pain I could barely stand up. They helped me out of the house, but they also went the extra mile of reassuring me that my two cats did not get out of the house when they left the door open. They described both cats to me and said they had seen them both go into the basement. This really helped me to relax in a difficult situation. They could have just told me not to worry about it, but they took all of my concerns seriously.
On the way to the hospital they administered medication in an IV that helped my pain decrease. I was scared when I arrived at the hospital because I was alone but they reassured me they would not leave me by myself. I typically use alternative medicine because I have previously had many negative experiences with the conventional medical system, but this was not one of them. I am so grateful I called that day and so grateful that the crew treated me with so much care and respect. I felt they really went above and beyond to make sure that I felt as comfortable and safe as possible. What wonderful people! The doctors believe I had a ruptured cyst and I am feeling better now. Thank you so much!
[This redacted and de-identified story and commentary appears with the patient’s express permission]
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
MANCHESTER — On July 30, 2016 ASM provided ambulance standby services to the Second Annual Manchester Motorcycle Jamboree on Broad Street. The event was to benefit New Seasons, Inc. which provides state-of-the-art care and support for persons with cognitive and physical disabilities in Hartford and Tolland counties.
Photo credit: Charles Lodge.
The Carolyn Edwards Foundation will be hosting their 3rd Annual Poker Run and Family Picnic on August 20, 2016 at Northwest Park in Manchester, in conjunction with The Road Docs motorcycle club.
EVERYONE IS WELCOME TO JOIN!
This is a great event for adults and kids alike with food, games, music, and great people! This is one of the biggest fundraisers for the foundation of the year and helps them continue their mission.
Tickets are $20 for adults and $10 for kids 12 and under, and can be purchased from www.carolynedwardsfoundation.org or from Kenya Russell, Beth Sheils, Greg Shovak, Michael Makulis, Matthew Tuttle, Francis Brunet, Nancy Brunet, Stephanie Boutot or Rachel Woods. If you are considering attending we would appreciate buying a ticket in advance so we can gauge how much food to buy!
More info can be found on the Facebook event page (3rd Annual Carolyn Edwards Foundation Poker Run & Family Picnic) feel free to spread the word!
– The Carolyn Edwards Foundation
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
Praise for ASM’s Todd Marshall and David Tedeschi
SOUTH WINDSOR — In late July ASM received a patient satisfaction survey response for a call done by Paramedic Todd Marshall and his EMT partner Dave Tedeschi in South Windsor.
As noted in the picture, the wife of the patient checked off Strongly Agree with a check-plus to 17 check boxes related to patient satisfaction within the survey; all that applied.
In the narrative section the patient’s spouse shared some details of the care that her husband received. For the sake of privacy some of the information has been redacted in the following section.
She described the crew as “Extraordinary! Caring, Compassionate.” She went on to say, “I have always received excellent care from ASM.” She called them “very soothing and reassuring” and that their report to the hospital was beyond what she had experienced in the past and ensured the patient received a critical special accommodation.
She finished by saying, “they made a stressful situation a little bit better. They are a credit to your business. I am so happy to have met these two gentlemen.”