MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
- They took care of my husband like their loved one. Thank you all. (16-60808; G. Geres, M. Kleza).
- Extremely Professional
- They were both great
- The ambulance crew was a good group of guys
- Very nice people
- Acted Professional
- Speedy and Very Professional
- Both members of the crew were respectful and the care they gave me was excellent! (16-6914; J Basora, T Dixon).
- Reliable with Empathy
- Knowledgeable/Caring
- Everything was great; care level, courtesy, assessment skills, pain control (16-70099; W Valencia, R Davenport)
- I was very pleased with the speed they got here and the care they gave me (16- 70845 T. Armas, C. Lemire).
- Very Professional, efficient
- Competent
- Very Professional, experienced
- FEEL GOOD
- Very Professional and kind
- Very Prompt-reassuring demeanor
- Professional and caring
- Highly professional and extremely knowledgeable (16-42737; M Traber, S Debarge)
- Highly professional and caring!
- Everyone was awesome. Made me feel more at ease in my time of need. (16-67734 D. Tedeschi, J Lentini)
- Very caring, knew what they were doing. I’m very thankful for every one of these people. Please continue to help sick people and people in need. And never take anything for granted (16-71410 R. Davenport, N. Young)
- They were attentive and skilled. I have bad veins and he was able to put IV in with no pain (16-73264 J. Monhan, F. Tomboly)
- Kept me informed and calmed me down.
- Prompt-courteous attendants
- Appreciated
- Outstanding!
- Very caring service. Thank you!
- Great treatment and concern could not have been better.
- Caring, professional, and funny! (16-73491: J Duval, R. Bilodeau)
- Excellent care was given. I felt comfortable and well cared for.