South Windsor –  In early December, Ambulance Service of Manchester received an email containing a warm thank you for Paramedic Ryan McConville. The note, as depicted below, is in regards to a transport completed a few weeks prior.

A few weeks ago I had back surgery and between not sleeping and the pain meds  ..my daughter got nervous because I was groggy and called 911 ( as she should have)! I ended up being ok and  things turned out fine.

But I am writing about one of your paramedics, Ryan McConville. He went above and beyond to make sure  I was physically and emotionally safe… once he assessed me and determined I was stable he spent time comforting me because I was upset over the misunderstanding.  He was professional, extremely knowledgeable, and had a way about him that made a scary situation much less so for my family and myself. I will never forget his calmness and abilities.  I felt like even though my call was not of a serious matter… I think he he treats each case as though they all matter…no matter how critical or not. When you are laying on that stretcher it is scary and important to you and to have a caregiver treat you as though you matter is priceless.

People always write to complain but not as much to compliment.  So I wanted to take a few minutes to let you know what an asset you have to your team.  I will never forget his kindness and professionalism.