In mid-November, Aetna Ambulance Service received the following letter from the son of a recently treated patient.

To Aetna Ambulance Management:

Please accept this letter of appreciation regarding the below:

Aetna Ambulance was dispatched to my house in [xx] by 911 and they arrived very promptly. Miracle after miracle happened from that moment. My father’s heart went flat while the ambulance crew was trying different techniques to bring the heart beat up and THEY DID. This wonderful crew rushed him to [xx hospital] where a pacemaker was placed, the only option for my father to live. While speaking to all kinds of doctors in the ER in regards to my father’s condition, doctor [xx] stated that he was very impressed with the ambulance crew that brought him in the ER. It was very pleasing to hear that.

Late evening, when we were still in the ER waiting for the available bed in the ICU, a young man entered the room and asked about my father’s condition. He also stated the he brought him in the morning to the ER and was so happy to see him alive. I almost cried. This was Matthew Carter- Paramedic for Aetna Ambulance. Dear Matthew, if you are reading this letter, I would like to thank you again for everything you and your crew did to keep my father alive. Please extend my appreciation to Trisha Webster- EMT, Tessa Harrington-Paramedic and Alex Zhakov- EMT. It is really wonderful to know that there are people in this world who care. Thank you guys again from me and my family!!!!!!

Matthew, just in case you are wondering how my father is now: he has a permanent pacemaker placed on [xx 2018] and is now in short term rehab.