MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x III.
• Respectful, professional.
• Very good.
• Excellent service.
• Thankful.
• Comforting.
• Friendly.
• Dependable.
• Wonderful.
• Competent.
• Excellent!!
• Wonderful!! Thank you for helping me get to the hospital when I needed your specialized help.
• Reassuring.
• Professional x IIII.
• Good.
• Outstanding.
• Excellent! I very much appreciated the calm, gentle, quick manner of the medics. Wonderful folks. Thank you for your kind service.