MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Caring, Respectful. They instantly made me feel like everything was going to be okay. The two people were just so wonderful, extremely concerned and empathetic. (16-29487; J. Pearson, K. Stewart).
• I was very impressed with the professionalism and care. Keep up the great work! (16-29485; R. McConville, T. Luetjen with Manchester Fire Rescue EMS).
• Great guys. The EMTs came back after my [procedure] to see how I was doing. That meant a lot to me. I can’t thank them enough for their help. (16-28750; S. Gregg, A. Hernandez with Manchester Fire Rescue EMS).
• Very skilled and caring! Thank you!
• Wonderful.
• Men were excellent, caring, professional.
• Very nice.
• Well educated. Good job accomplished. (16-30579; J. Shapiro, M. Bouley).
• Very professional and caring.
• Very professional, good sense of humor while providing excellent care. (16-30776; B. Langan, J. Craig).
• The [crew was] wonderful to my husband! (16-30557; E. Sheils, A. Linardo).
• WOW!
• Assured me I’d be ok (well cared for).
• Caring and knowledgeable.
• The crew were so good.
• The ambulance crew could not have been kinder or more comforting. I was grateful. (16-31261; M. Tuttle, J. Startup).
• Very competent.
• Caring x 2.
• I felt that they did everything in a professional manner and greatly helped me relax. I felt safe + secure! Thank you. (16-32106; G. Geres, C. Haag).
• Medics were very kind, considerate and made me feel very comfortable on my first ambulance ride.
• Very good.
• Caring and highly professional. They made my five year old feel very comfortable and no scared! (16-31973; G. Geres, C. Haag).
• Professional and caring. I have never been transported by an ambulance. I was a little anxious, however the team eased my worries. I appreciated their personal and professional care. (16-24253; K. Caldwell, C. Masslon with Manchester Fire Rescue EMS).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Efficient and friendly.
• Very caring and efficient.
• Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
• Professional, courteous.
• They moved quickly and met all my needs.
• Caring.
• Excellence!!
• Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
• Everyone seemed to know exactly what to do.
• Very good.
• Polite + caring.
• Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
• Experienced, empathetic, skilled, resourceful + professional.
• Excellent care.
• Very good.
• Professional.
• Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
• The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
• Safe and consider. Went the extra mile.
• Good job. Keep up the good work you do.
• Saviors.
• Excellent.
• Great stuff.
• Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
• Professional + calming.
• Very kind + put me at ease.
• Everyone courteous and professional at my home.
• Outstanding and caring.
• Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Very professional and comforting.
• Very competent and professional.
• Caring
• Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
• Very professional.
• Proficient.
• Happy they’re around for people in need. Thank you all.
• The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
• Ambulance crew was very professional and knowledgeable.
• The two paramedics were so helpful. The ambulance crew was great.
• Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
• Patient and comforting.
• Fabulous, caring – very kind.
• Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
• Concerned, caring.
• Professional, courteous, helpful.
• Professionals.
• Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
• They were very professional, polite, and helpful.
• Very professional, sufficient, well trained & very passionate.
• Kind + considerate.
• Very kind.
• Courteous, efficient.
• Caring.
• It was very good/excellent.
• Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Efficient + reassuring.
• Human.
• Very empathetic and caring team! Paramedics kept me calm with their humor and they worked together and were serious when they needed to be serious. Stayed and talked to me in hospital, very comforting. (16-6983; R. Buechele, M. Sparks).
• Terrific.
• Quick and professional.
• Professional. Your ambulance crew was very knowledgeable, professional and well trained. They also maintained an extremely clean and organized ambulance. (16-8400; J. Rasmussen, R. Fross).
• I thought your people were professional and knowledgeable.
• Confident. My husband had a stroke – they were very respectful of his privacy + comfort. He doesn’t remember much but does say they were very good to him.
• Efficient, professional and caring.
• Excellent!
• Thank you for great care.
• B was very good. She is an asset to your service. (16-11184; B. Sheils).
• Very professional and comforting.
• Excellent.
• Aetna was awesome, and in the past, has been incredible. I appreciate all you guys do. (16-8095; J. Platero, B. Gregorieff).
• Professional x 2.
• Glad they came quickly. Thank you.
• Very professional.
• Professional and personable and efficient.
• Awesome.
• Worked well as a team. Team leader S. directed crew well. Experienced. He seemed to have lot of experience dealing with my child’s condition. (16-13253; S. Lowe with Rocky Hill Volunteer Ambulance).
• Caring and professional.
• I appreciate the professional way they did their work. Well trained. Thank you. (16-13234; J. Rodriguez, J. Tyree).
• Excellent care.