Thank You Letter Invokes Aetna Founder Jean Grady

Posted on April 2, 2014 by ASM-Aetna

Aetna Wallpaper 2 Please forgive the lateness of this note, but understandably, I have been dealing with a lot on my plate. My sister passed away very suddenly and unexpectedly on January 31st. Luckily, I was with her and was able to call for an ambulance. Aetna Ambulance responded as well as the Hartford Fire Department. I can not praise your company enough. Everyone was so professional, yet caring. I was completely overwhelmed by the whole experience. They recognized this and acted accordingly.

I had a personal connection to the Jean Grady, the previous owner of Aetna, so everything came full circle. I was also born and raised in Hartford and was never prouder of my hometown on that day. My son-in-law just started his own ambulance company in South Carolina. When I recounted my experience, he was so proud to be a paramedic and company owner.

Thank you to all that you do and a special thanks to the men that responded to Franklin Avenue on that day.

Sincerely,

Sister of Patient — #14-9217

Letter appears with permission.

Campbell and Mathiau 2 Crew: Matthew Campbell and Kevin Mathiau (again)

Meet the Newest Members of the Aetna Team: Aetna Hires Three

Posted on March 27, 2014 by ASM-Aetna

: Adam Ordway

: Jason Chasse

: Collin Whalen

HARTFORD — On March 27, 2014, one EMT, one AEMT and one Paramedic were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Jason Chasse: FULL TIME, AEMT. My name is Jason Chasse. I am 22 years old and am from Burlington, CT. I have been an EMT since 2009 and an AEMT since 2011. I began my career in EMS as a volunteer for the Burlington Volunteer Fire Department in 2008. Before my employment at Aetna Ambulance I worked as a per-diem AEMT at ambulance services in Waterbury and Bristol. I graduated in the fall of 2013 with a Bachelor’s of Science in Criminal Justice from the University of New Haven and plan on perusing a career as a police officer. In my free time I enjoy spending my time outdoors with my friends and my German Shepherd named Indie. I enjoy outdoor activities like hiking and shooting and am also an avid Jets fan. I am very excited for the opportunity to join the Aetna Ambulance team.

Adam Ordway: FULL TIME, Paramedic. My name is Adam Ordway, recently I graduated from paramedic school through Goodwin college. I am from Middletown and very excited to take the next step in my EMS career. I’m very happy to be working for Aetna Ambulance. Hopefully I can to live up to the great reputation Aetna has throughout the state and learn from some of the best. Previously, I worked for another commercial ambulance service in the central part of the state for about two and a half years. Currently, I am in the National Guard and served two deployments to Afghanistan as an Infantryman. I also worked as an emergency vehicle technician for a few years after graduating from high school. I’m looking forward to working with everyone.

Collin Whalen: FULL TIME, EMT. My name is Collin Whalen and I am 21 years old from Rocky Hill. I am a firefighter with the Rocky Hill Fire Department and a Volunteer with Rocky Hill Volunteer Ambulance. I started with Rocky Hill Fire Department at 14 years old as a cadet. In the summer of 2012 I took my EMT and joined Rocky Hill Ambulance. Public Service has run in my family for many generations as firefighters, EMT’s, Paramedics and police officers. I am glad to continue the tradition along with my brother Scott, who is a firefighter and who has also recently graduated from Army boot camp. I am looking forward to taking my paramedic in the future, after gaining valuable experience as an EMT. I am very excited to be apart of the Aetna team.

Aetna Grows Fleet by Three Ambulances

Posted on February 3, 2014 by ASM-Aetna

Three New Aetna Ambulances HARTFORD — On February 3, 2014 Aetna Ambulance will place in service three new Mercedes Sprinter ambulances for regular use and day-to-day operations.

The ambulances are not replacements. Instead they are new additions to the fleet resulting from an application to the Department of Public Health for expanded services last November. To demonstrate need in the application, Aetna cited continued, controlled growth, the need for expanded capacity and the length of time since the last application.

Cleared for Independent Dispatch: Aetna’s Ted Dombroskas Completes Precepting Phase

Posted on January 20, 2014 by ASM-Aetna

(L to R): Ted Dombroskas reaches for the coveted medical control letter held by Preston Ryzak

HARTFORD – As of January 17, 2014 Aetna’s Ted Dombroskas has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Ted’s preceptor was Preston Ryzak. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Ted’s final approval came from Hartford Hospital after shadowing Ted and his preceptor in the field as they responded to emergency calls.

Ted graduated from the Yale New Haven Sponsor Hospital Paramedic Program.

On behalf of the Aetna Family, we would like to wish Ted the best of luck and say we are very proud to have such skilled professionals on staff.

State Police, Aetna and ASM Toy Drive to Benefit Connecticut Children’s

Posted on December 18, 2013 by ASM-Aetna

Toy Drive 2013

Aetna and ASM Invest in New Defibrillators

Posted on December 6, 2013 by ASM-Aetna

medtroniclifepak1000-2 MANCHESTER and HARTFORD — Aetna Ambulance and the Ambulance Service of Manchester have purchased new LifePak 1000 Automated External Defibrillators (AEDs) for use on every Basic Life Support unit in both fleets. As one of (reportedly the first) commercial ambulance service in Connecticut to equip every BLS unit with this life saving piece of equipment, it was critical to continue the capability with new technology.

Each Paramedic Unit at Aetna and ASM use LifePak 15s capable of wireless transmission of 12-lead EKGs, external pacemaking, cardioversion, CO detection, non-invasive blood pressures and end tidal CO2 monitoring (specification arrangement also known as fully configured). LifePak 15s are used on a daily basis whereas AEDs see use on a rare occasion but have a significant impact for those patients. Typically the CPR and defribillation performed when these AEDs are used is the first skilled services provided to a patient in a life threatening situation.

Aetna Ambulance Visits Glastonbury’s Goddard School

Posted on November 1, 2013 by ASM-Aetna

Aetna Ambulance does NOT serve the Town of Glastonbury for primary emergency medical services. In an emergency, always dial 9-1-1.

GLASTONBURY — On October 23, 2013 Aetna’s Trisha Webster and Matthew Carter visited Goddard School on Eastern Boulevard in Glastonbury, CT to perform a show-and-tell for the three and four year-old children who attend Pre-K at the school.

Trisha and Matt talked about calling 9-1-1 and not being afraid of EMS, Police or Fire Personnel when they arrive to help. They had them go through the ambulance with the help of a Caillou doll to demonstrate the experience. Lots of questions and some stories from the children followed.

Kudos from the Cath Lab: Volume 6

Posted on October 30, 2013 by ASM-Aetna

Aetna Paramedic receives Kudos from the Cath Lab FARMINGTON — On October 21, 2013 a Paramedic Unit from Aetna Ambulance (David Noyes and Kelly Shapiro) responded to a sixty-two year old patient with a significant cardiac history, who had been having chest pain for an hour. They did a 12-lead ECG, which revealed a massive inferior infarction. They called in a STEMI Alert to the John Dempsey Hospital ED. Based on their radio patch, Dr. Sasha Gorenbeyn immediately activated the cath lab (16 minutes before patient arrival).

The patient received a heparin bolus in the ED, and then went right up to the cath lab on the EMS stretcher. The patient was found to have a 100% occluded SVG (saphenous vein graft) to the PDA (posterior descending branch). He underwent a successful thrombectomy and stenting restoring perfusion.

He is doing very well thanks to the great job by the combined EMS/Hospital STEMI Team. Kudos also to the staffs of the ICU and cardiac step down for their outstanding re-covery care. 41 Minute Door-to-Balloon time! The patient was discharged home yesterday doing very well. “Thanks again, and extend our compliments to your crew for a job well done.”

*Individually identifiable protected health information has been removed in accordance with Aetna’s HIPAA-related Privacy Policies.

Praise for EMS Service during and around the ING Marathon

Posted on October 25, 2013 by ASM-Aetna

The following combines two letters sent to Aetna and ASM under separate cover.

I wanted to thank you and Aetna Ambulance/Ambulance Service of Manchester for the assistance and hard work put in for the ING Hartford Marathon, which was held on October 12, 2013.

As you know, Mike Bova, Matt Martinelli and Chris Bates were instrumental in the planning for, and the operations on, marathon day. The success of the medical plan was, in a large part, because of Aetna/ASM’s involvement from the beginning.

Beth Shluger, the Executive Director of the Hartford Marathon Foundation stated that this was the best prepared race she has ever had. Aetna/ASM deserves a share of that compliment. Since the bombing of the Boston Marathon this Spring, we were intent that we would not be caught unprepared should a similar event happen here. Aetna/ASM’s commitment of resources and staff was greatly appreciated.

Please pass along my thanks to all of the crew members who stood by and responded in East Hartford, South Windsor, and elsewhere along the course and in the command post. They worked hard and were a credit to Aetna/ASM.

I look forward to the opportunity to work with Aetna/ASM on future projects.

Thanks again,

Michael Zacchera, NREMT-P

EMS Educator

Department of EMS Education

Hartford Hospital

Cleared for Independent Dispatch: Aetna’s David Kemp Completes Precepting Phase

Posted on August 10, 2013 by ASM-Aetna

Hartford Hospital’s Mike Zacchera (L) and David Kemp (R)

HARTFORD – As of August 7, 2013, Aetna’s David Kemp has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

David’s preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, David’s final approval came from Hartford Hospital’s Mike Zacchera after shadowing he and his preceptor in the field as they responded to emergency calls.

David currently lives in Collinsville, CT, where he volunteers for the town Fire and EMS department. He became an EMT in 2009 while studying physical therapy and holistic health at the Eastern Connecticut State University/University of Connecticut. He earned his paramedic license in the fall of 2012 through Capital Community College and hopes to eventually earn a bachelors degree in nursing.

On behalf of the Aetna Family, we would like to wish David the best of luck and say we are very proud to have such skilled professionals on staff.

Meet the Newest Members of the Aetna Team: Aetna Hires Six

Posted on August 8, 2013 by ASM-Aetna

: Justine Monahan

: Andrew Gomme

: Jake Brungard

: Adam Wagner

: Raymond McDonald

: Shawn Finnigan

HARTFORD — On August 8, 2013, six EMTs were added to the Aetna team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Jacob Brungard: FULL TIME, EMT. My name is Jacob Brungard I am 23 years-old and I’m from Waterford, CT. I started doing EMS with my volunteer fire department in Waterford in 2010, obtained my EMT in 2011 and have worked for Waterford Ambulance since then. I enjoy spending my free time outdoor playing baseball, football, lacrosse, rugby, softball, frisbee and the occasional game of paintball. I spend as much of my free time as possible with my friends and family. I am a die hard Yankees fan and love going to the stadium to watch them play. In the near future I would like to either attend paramedic or pursue a degree in nursing I have not decided as to which path to go down. I look forward to joining the Aetna team and to learn from and contribute to the company and it’s employees.

Shawn Patrick Finnigan: FULL TIME, EMT. My name is Shawn Finnigan. I’m 21 years-old and live in Waterford, CT. I obtained my EMT certification five years ago. Since then I have been working with Waterford Ambulance Service and as a volunteer firefighter. In the future I plan to further my education and take a paramedic course. In my free time I like to spend time with my friends and family, and travel to new places. I look forward to expanding my knowledge and experience in the EMS career at Aetna.

Andrew Gomme: FULL TIME, EMT. My name is Andrew Gomme and I am a 29 year-old West Hartford resident. I am excited to be starting an EMS career with Aetna Ambulance. I received my EMT training in South Windsor at CPR Training Professionals and I hope to eventually continue my education with a paramedic program in the area. In my downtime I enjoy boxing and hiking and I look forward to a future with Aetna Ambulance.

Raymond McDonald: FULL TIME, EMT. I am 23 years-old and from Wolcott, CT. I was raised in a strong Irish bound family. I’m from a family of seven, with two younger brothers and two younger sisters. Ever since I was young I have had an interest in the medical field. I grew up in a family with Paramedics and a Firefighter. I was originally interested in firefighting as a potential career so I joined the Fire Explorers. I was also a lifeguard for a period of time. After some time I realized that firefighting was not right for me. I found my way into EMS where I have been an EMT full time since 2010. Some of that time I spent as a field training officer. I’m considering furthering my education by becoming either a paramedic or a respiratory therapist. I enjoy spending time with my family and close friends and bonding with my father while hiking and fishing. I enjoy art in the form of tattoos. I find ways to relax through drawing and playing video games. I’m always interested in further expanding my knowledge of the human body. When I was younger I started collecting comic books and I have been interested in the comics and the movies based off of them ever since. I look forward to working with Aetna Ambulance and furthering my EMS career.

Justine Monahan: FULL TIME, EMT. I am 24 years old and was born and raised in the Eastern Connecticut area. I graduated from the State University of New York, Canton in 2009 with and Associates Degree in Criminal Justice. Since graduation I have worked in the City of Hartford within an Early Childhood Learning setting as an assistant teacher. I have grown to enjoy the City of Hartford and their people. I have always had a passion for assisting others in any way, shape and form. I believe that is what made me fall in love with the EMS field. I am a new EMT and anxiously await the opportunity to develop my technical skills along with continuing to provide assistance to those in need. I love sports, in particular the game of soccer. I have successfully played through the collegiate level accomplishing several national individual rankings. I also currently play ice hockey and have volunteered my time for eight years mentoring and developing the skills of young children in a learn to play hockey program at the Bolton Ice Palace. I derive great pleasure in traveling, exercising, raising my wonderful Chocolate Lab, hiking, fishing and maintaining great relationships with all my family and friends. I really look forward to beginning this next step in my life with Aetna Ambulance Service.

Adam Wagner: FULL TIME, EMT. My name is Adam Wagner and I am 22 years-old. I currently live in the Bristol area and have lived in Connecticut my entire life. Many of my family members have careers in both healthcare and public safety. I have been involved in firefighting and EMS since I was in high school and received my EMT in November of 2010. Currently I volunteer as a Firefighter/EMT in Waterford, CT and have been there for a little over three years. Reading and spending free time with family and friends is very important to me. I am a New York Jets and Yankees fan and enjoy going to games when I can. I am excited to join Aetna Ambulance and to be an asset to the service and to better myself as an EMT by learning from others.

ASM and Aetna Host NAEMT EMS Safety Course

Posted on July 31, 2013 by ASM-Aetna

NAEMT MANCHESTER — On July 31, 2013, the Aetna Ambulance and the Ambulance Service of Manchester will conduct/host a National Association of EMTs EMS Safety Course. According to their website, “NAEMT’s EMS Safety course aims to promote a culture of EMS safety and help reduce the number and intensity of injuries incurred by EMS practitioners in carrying out their work.”

“The course increases the practitioners’ awareness and understanding of EMS safety standards and practices and develops their ability to effectively implement them. EMS Safety is the first national and most comprehensive education program of its kind that teaches techniques on how to best achieve safety on the job.

“The curriculum covers crew resource management, emergency vehicle safety, responsibilities in scene operations, patient handling, patient, practitioner and bystander safety, and personal health. It offers an overview of current issues surrounding safety in EMS, presents and discusses case studies, builds risk assessment and decision-making skills and provides an opportunity for participants to relate their own experiences with EMS safety issues.”

Aetna and ASM employees that takes and pass the class and are either ACLS or PALS instructors (or are a licensed teacher) will be able to teach the class in the future. It is possible that the program will be integrated in future learning opportunities and orientations.

Hartford Business Journal: CT’s ambulance services fragmented, consolidated

Posted on July 22, 2013 by ASM-Aetna

Ambulance Service of Manchester Hartford Business Journal GREG BORDONARO

In Connecticut’s world of emergency medical services, fragmentation is the name of the game.

It may not surprise many people in the Land of Steady Habits, where cities and towns often operate as their own fiefdoms, but nearly every municipality in the state has its own way of providing emergency medical transport services.

When the half-million or so 911 calls are placed each year by Connecticut residents, just who shows up to provide life-saving support depends on location….

Wayne Wright, who is the president and CEO of Hartford’s Aetna Ambulance Service Inc. and Ambulance Service of Manchester, said all ambulance providers are facing financial challenges as a result of declining Medicare reimbursement rates, which are down about 8.6 percent from a few years ago.

Combined, the two companies have a fleet of 48 ambulances and 228 employees, who respond to about 70,000 calls a year. They provide transport services to many Greater Hartford cities and towns including Hartford.

Read the whole article at Hartford Business Journal…

Cleared for Independent Dispatch: Aetna’s Mitch Karr Completes Precepting Phase

Posted on June 27, 2013 by ASM-Aetna

Mitch Karr - Aetna Ambulance Service, Inc.

(L to R): Hartford Hospital’s MIke Zacchera and Mitchell Karr

HARTFORD – As of June 26, 2013, Aetna’s Mitchell Karr has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Mitch’s final approval came from Hartford Hospital’s Mike Zacchera after shadowing he and his preceptor in the field as they responded to emergency calls.

Mitch is originally from California but migrated east with family. He began his career in EMS by volunteering for a fire department in his home town. Realizing he was more interested in the patient care aspect of firefighting, he enrolled in Goodwin College’s Paramedic Program where he graduated in December of 2012. Mitch has said he hopes to make it back to the west coast someday and further his career in healthcare by becoming a mid-level or an MD.

On behalf of the Aetna Family, we would like to wish Mitch the best of luck and say we are very proud to have such skilled professionals on staff.

Cleared for Independent Dispatch: Aetna’s David Noyes Completes Precepting Phase

Posted on June 19, 2013 by ASM-Aetna

(L to R): Hartford Hospital’s Mike Zacchera and David Noyes

HARTFORD – As of June 19, 2013, Aetna’s David (DJ) Noyes has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

David’s preceptor was Preston Ryzak. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, DJ’s final approval came from Hartford Hospital’s Mike Zacchera after shadowing he and his preceptor in the field as they responded to emergency calls.