Cleared for Independent Dispatch: Aetna’s Gregory Kendall Completes Precepting Phase

Greg Kendall - Aetna Ambulance Service, Inc.

(L to R): Greg Kendall and Hartford Hospital’s Mike Zacchera

HARTFORD – As of May 13, 2013, Aetna’s Greg Kendall has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

Greg’s preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Greg’s final approval came from Hartford Hospital’s Mike Zacchera after shadowing he and his preceptor in the field as they responded to emergency calls.

Greg Kendall is 26 years old and grew up in the Bridgeport area of Connecticut. During high school and college he worked as an auto mechanic and earned an Associate’s in Science from Housatonic Community College in Bridgeport, CT. He started volunteering in EMS in the Bridgeport area about 4-5 years ago and decided to make EMS a career. He enrolled in Hartford Hospital/Goodwin College’s Paramedic Program and was hired at Aetna.

On behalf of the Aetna Family, we would like to wish Greg the best of luck and say we are very proud to have such skilled professionals on staff.

David Werfel Presents Compliance with Medicare’s Ambulance Rules

(L to R): David Werfel and Aetna/ASM President and CEO Wayne Wright

(L to R): David Werfel and Aetna/ASM President and CEO Wayne Wright

MANCHESTER — On April 23, 2013, Aetna and ASM welcomed David Werfel, Esq. from Werfel & Werfel, PLLC. As our Medicare Compliance attorneys, David delivered their annual site visit.

As in years past, David presented proper and compliant documentation to the ambulance crews and dispatchers. Both David and his son Brian Werfel, Esq are nationally renowned experts in Medicare billing and compliance. They have authored numerous articles and manuals, including the Medicare Reference Manual for the American Ambulance Association.

In addition to reviewing EMS/Medicare documentation, they consistently share important points and evolving issues. David also spent time with the Billing Department and management team reviewing Ambulance Relief Extension, 2012 rates, Overpayment Rule,  Lifetime Signature, proving medical need and other topics.

Aetna’s Steve Matters and St. Baldricks – The After Picture

Steve Matters - Aetna Ambulance Service, Inc.I hope this message finds you in good health and spirits. I just wanted to thank everyone who contributed to the fundraiser I took part in over the weekend. Although many donations I received were from direct family, I would say 80% came from Aetna employees!!!! I was able to raise over $1,300! Our event total for the day was over $20,000 thanks to members and family from Avon Fire Department, Bradley Airport Fire, Hartford Fire, and New Hartford Fire Department. The funds go directly to childhood cancer research grants.

Thanks again everyone. Have a great and safe day.

Steve

Meet the Newest Members of the Aetna Team: Aetna Hires Five

 

 

HARTFORD — On April 11, 2013, three EMTs and two Paramedics were added to the Aetna team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Adam Beschele: PART TIME, EMT. My name is Adam Beschle I’m 23 years old and I’m from Bethel CT. I started out in EMS my senior year of high school back in 2006 with Bethel Vol. Fire and EMS.  I got my EMT in 2008 and started working in 2008 with a management staffing organization in Southbury.  In the beginning of 2011 I started working for a commercial ambulance service in the western part of the state. Currently I am in Paramedic school at Capital in Hartford. In my spare time I go snowboarding, mountain biking, hiking, pretty much anything that keeps me outside and active. I have a three year-old daughter named Kiya. I am an Infantryman in the Army National Guard and deployed to Afghanistan in 2009-2010 with the 1-102 INF from CT. I look forward to meeting the Aetna team, continuing my education, and gaining more experience.

Mitchell Karr:  FULL TIME, Paramedic. My name is Mitchell Karr, I am originally from California but migrated east with my family. I began my career in EMS by volunteering for a fire department in my home town. There I realized I was more interested in the patient care aspect of firefighting, and enrolled in Goodwin College’s Paramedic Program where I graduated in December of 2012. I work part time on an ambulance in East Windsor, CT and have spent the last year working at Hartford Hospital’s Emergency Department as an ER Tech. I am looking forward to, and eager to learn the valuable information and life skills that Aetna and all of its employees have to offer. Someday, I hope to make it back to the west coast and further my career in healthcare by becoming a mid-level or an MD.

David Kemp:     FULL TIME, Paramedic. My name is Dave Kemp. I am 25 years old, and I currently live in Collinsville, CT, where I volunteer for the town Fire and EMS department. I became an EMT in 2009 while I was studying physical therapy and holistic health at the Eastern Connecticut State University/University of Connecticut. In the spring of 2011, I started working as an AEMT for an EMS Management Service Organization. I earned my paramedic in the fall of 2012 through Capital Community College. Eventually I would like to return to school and work towards earning a bachelors degree in nursing. In my free time I enjoy playing baseball, hiking, kayaking, and skiing. I am excited to join the Aetna Ambulance team, and I look forward to working with everyone.

Joshua Pearson:     PART TIME, EMT. My name is Joshua Pearson I am 23 years old and have lived in Vernon, Connecticut almost my whole life. I graduated from Rockville High School in 2008 at which point I joined the United States Navy, where I worked as a cryogenics technician. I was stationed on the USS George Washington (CVN-73) in Yokosuka, Japan. While on board the George Washington I did three deployments and traveled to seven different countries. My favorite three places I traveled were Singapore, Hong Kong and Thailand. I enjoyed traveling to different countries because it gives you a perspective of other cultures that you would not normally be able to experience. I have also been a member of the Vernon Volunteer Fire Department since 2006 where I became interested in the medical field. I am a new EMT and am looking forward to starting my career at Aetna Ambulance. My future plan is to heighten my skills as an EMT and in time pursue my paramedic. In my spare time I enjoy hiking, kayaking and generally being outdoors.

Paul van Duinen:      PART TIME, EMT. My name is Paul van Duinen. I started working in EMS about 18 months ago for a commercial company in the greater New Haven area. This is where I realized that I really enjoy the work and wanted to expand my contact with the people that need our help.  I’m very excited to be part of the Aetna team. I look forward to expanding my experience and sharpening my skills while being able to help others. I’m looking forward to a career in EMS. I have an associate degree from Middlesex Community College and hope to attend nursing school in the future. My wife and I have three children. A daughter and two sons. Between the three they take up a lot of time, but time well spent. After that, relaxation comes from mountain biking, skiing, cooking and even doing yard work. I look forward to working with this new group of people since I have heard nothing but the best about them and Aetna Ambulance.

Aetna Promotes Tiago Paula Santos to Field Training Officer (FTO)

Tiago Paula Santos - Aetna Ambulance Service, Inc.HARTFORD — On April 9, 2013 Aetna Ambulance Service promoted Tiago Paula Santos from within its AEMT ranks to the post of permanent Field Training Officer. FTOs are utilized primarily to train newly hired employees in the performance of their duties in the provision of emergency care. Tiago had been an Acting FTO for the last, large hire class.

The FTO and new employee spend several shifts together, with an EMT partner who acts as a driver. During this time the new employee learns the ins and outs of the job done the ASM or Aetna way, including clinical skills, operations, radios, facilities, equipment and much more. FTOs are selected for their knowledge of the company, their positive attitude, willingness to teach and dedication to quality. Our companies are fortunate to have a “deep bench” in this regard.

Cleared for Independent Dispatch: Aetna’s Sean Piscopiello Completes Precepting Phase

Sean Piscopiello - Aetna Ambulance Service, Inc.

(L to R): Hartford Hospital’s Greg Berryman and Sean Piscopiello

HARTFORD – As of April 5, 2013, Aetna’s Sean Piscopiello has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Sean’s final approval came from Hartford Hospital via Greg Berryman after shadowing Sean and his preceptor in the field as they responded to emergency calls.

Sean is 27 years old and spent four years in the Army as a cavalry scout with two deployments to Iraq. He became an EMT in 2008 and has worked full time since then. He is a graduate of Hartford Hospital’s Paramedic Program.

On behalf of the Aetna Family, we would like to wish Sean the best of luck and say we are very proud to have such skilled professionals on staff. Continue reading

Aetna Promotes Ashley Harkins to Field Training Officer (FTO)

Ashley Harkins FTO - Aetna Ambulance Service, Inc.HARTFORD — On April 5, 2013 Aetna Ambulance Service promoted Ashley Harkins from within its Paramedic ranks to the post of Field Training Officer: FTOs are utilized primarily to train newly hired employees in the performance of their duties in the provision of emergency care. Ashley was cleared for independent dispatch as a paramedic for Aetna Ambulance on May 4, 2012. 

The FTO and new employee spend several shifts together, with an EMT partner who acts as a driver. During this time the new employee learns the ins and outs of the job done the ASM or Aetna way, including clinical skills, operations, radios, facilities, equipment and much more. FTOs are selected for their knowledge of the company, their positive attitude, willingness to teach and dedication to quality. Our companies are fortunate to have a “deep bench” in this regard.

Praise from Hartford Fire Department

Hartford Fire Department - Aetna Ambulance Service, Inc.Hartford Fire Department

Department of Fire Service, Engine 8

March XX, 2013

To: Edward Casares, Jr., Chief of Department

Occasionally an email is sent out by the Department asking if members performed exceptionally well at an incident. Today E-8 has such an event. So I would like to advise you of it as well as let you know that the medics themselves arrived to quarters to express their gratitude for our assistance.

The call was for an unresponsive patient. FireHouse documents the particular actions taken. But in essence: E-8 was first on scene, confirmed pulselessness and no respirations, full CPR w/ BVM begun, then assisted Aetna units as they started ALS care. Our collaborative efforts produced a heart rhythm and blood pressure, [Hospital] received the patient, and [he/she] is admitted.

I would like to express my gratitude to the members of Aetna Unit 226: Mike Glazier, EMT, and Sean Piscopiello, Paramedic. As well as the EMTs of the second Aetna unit: Terry Perry, EMT and Ryan Houser, EMT.

Respectfully submitted,

Engine 8, C Tour

Aetna’s Steve Matters to Shave Head for St. Baldricks

Steve MattersHARTFORD — Aetna’s Steve Matters will be going “under the shears” to raise money or children’s cancer research as part of a St. Baldrick’s fundraiser.

According to the St. Baldrick’s website, “In the 1950s, almost all kids diagnosed with cancer died. Because of research, today about 85% of kids with the most common type of cancer will live. But for many other types, progress has been limited, and for some kids there is still little hope for a cure. St. Baldrick’s is the home of the head-shaving event. It’s an easy and fun way to raise money for a very serious cause—like a walkathon, but without the blisters.”

Steve writes, “I will be getting my beautiful hair completely shaved for this event. To donate a small amount or learn more about St. Baldrick’s you can visit and donate on my secure site at: http://www.stbaldricks.org/participants/mypage/603588.”

Cleared for Independent Dispatch: Aetna’s Andrew Holzhauer Completes Precepting Phase

Andrew Holzhauer (R) is congratulated by Hartford Hospital's Mike Zacchera

Andrew Holzhauer (R) is congratulated by Hartford Hospital’s Mike Zacchera

HARTFORD – As of February 7, 2013, Aetna’s Andrew Holzhauer has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

His preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Andrew’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

After volunteering with Newington Volunteer Ambulance, Andrew obtained  his paramedic certificate from Capital Community College. Andrew says, “I thoroughly enjoy being a paramedic and look forward to working with the other medics and EMTs at Aetna Ambulance. I have only heard great things about Aetna and am excited to be working here.”

On behalf of the Aetna Family, we would like to wish Andrew the best of luck and say we are very proud to have such skilled professionals on staff.

“They Literally Saved His Life”

WETHERSFIELD — Many things had to come together for one 74 year-old patient to survive the morning of October 26th. He needed the rapid dispatch of advanced care. He needed definitive cardiac care. But possibly the most important key to his survival: a skilled EMS team needed to show up at the door.

 Aetna’s Jeff D’Albero, Ashley Kramer and the Aetna Operations Supervisor responded to the 911 call for difficulty breathing. Upon arrival of the crew from Aetna Ambulance, his  breathing was agonal (a last few instinctive breaths) and his heart was in ventricular fibrillation; a non-perfusing, lethal heart rhythm. After intubation, ACLS medications, three rounds of defibrillation and three cardioversions the patient was in a normal, perfusing heart rhythm upon arrival at [Hospital].

The patient’s spouse returned a Patient Satisfaction Survey with the following response:

“The people who responded that day were terrific. They literally saved [his] life. Thank you for the bottom of our hearts.”

Seven days later, and out of pure coincidence, Jeff returned to [Hospital] to transport the same gentleman to a skilled nursing facility for rehabilitation of the minimal deficits he incurred. Today, the patient is resting and recovering at home. He said, “make sure they know I deeply appreciate what they did.”

Note: The use of details, dates, treatments and other conditions are done with the express written permission of the patient. 

Kudos from the Cath Lab: Volume 5

Kudos from the Cath Lab

Kudos from the Cath Lab

Field Care: The story says it all… Sunday 8:00 am. According to Aetna Ambulance Service Supervisor Paramedic Joyce Valentukonis:

  1. Assigned to Aetna 201, Alpha/Monitor 6,
  2. The 12-lead was transmitted with success and then a radio patch notifying of a STEMI alert was given.
  3. Just prior to arriving the patient went into cardiac arrest.
  4. The patient was resuscitated upon arrival of parking lot (eyes open and talking). In the hallway, patient went into cardiac arrest again.
  5. As of today: patient is extubated and talking.

Percutaneous coronary intervention (PCI): EMS-to-balloon time: 61 minutes.

The patient’s spouse returned a Patient Satisfaction Survey with perfect scores and a note that says, “Thank you for saving my husband’s life.”

A Note About Aetna Ambulance’s Past

Aetna Ambulance Service, Inc.

I was surfing the Internet and chanced upon Aetna Ambulance’s page. I was sorry to learn of the passing of Herman and Jean Grady. I knew them back in the late ’70s and early ’80s when I was employed as Communications Coordinator for the North Central Connecticut EMS Council. Of all the ambulance providers I knew and worked with, they were about the nicest and most cooperative folks you could ever have hoped to meet.” 

– Michael McMurtrey, Carrollton, TX

Learn more about Aetna’s history here…

Cleared for Independent Dispatch: Aetna’s Taylor Salva Completes Precepting Phase

Aetna's Taylor Salva

Taylor Salva is congratulated by Hartford Hospital’s Greg Berryman

HARTFORD – As of November 1, 2012, Aetna’s Taylor Salva has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

His preceptor was Robert Velletri. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Taylor’s final approval came from Hartford Hospital after shadowing Taylor and his preceptor in the field as they responded to emergency calls.

Taylor is a new, full time Paramedic who graduated from Capital Community College one year ago. He has lived in the New London/Groton area all his life, until he, his wife, daughter and step daughter recently moved to Griswold. He enjoys boating, fishing and shooting. He has worked as an EMT basic, a firefighter, and ER technician for some time now and is excited to start his paramedic career.

On behalf of the Aetna Family, we would like to wish Taylor the best of luck and say we are very proud to have such skilled professionals on staff.