MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional. They did a great job.
• Caring x 3.
• Excellent x 6.
• Great x 2.
• EMTs were friendly, pleasant, professional, and handled me with skill and confidence.
• Great!
• Great. They were great considering I was forced to go by the police.
• Very professional.
• Kudos to C. Haag and A. Fine on their care, their respect and overall performance. (13-87969).
• Professional and efficient.
• Wonderful service.
• Quick, professional. Nice job!
• Dependable.
• Reassuring, comforting, professional.
• Good job.
• Very prompt.
• Perfect.
• Very professional. Was made to feel at ease.
• Compassionate.
• Competent and Caring. Once I was in the ambulance under a great deal of stress, the medic who rode with me made me feel comfortable and relaxed.
• Very professional.
• Competent.
• Prompt/Professional. I thought I might not make it that night and I appreciated your medical knowledge and helping me through a scary and difficult time.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional x 8.
• Good x 4.
• Excellent x 3.
• Considerate x 2.
• Compassionate x 3.
• Efficient x 2.
• They were helpful to me as the wife. Asked if there was someone coming to help me. (13-72584: M. Tuttle, R. Leslie, J. Bush)
• My team was wonderful in listening to my needs in helping them do their job as effectively as possible. I would like to thank each one for their service. (13-76135: C. Chasse, A. Wysocki).
• Kind, efficient and knowledgeable.
• Outstanding.
• Wonderful.
• Caring and professional.
• Medic was very professional.
• Excellent, kind, came to check on me with another call.
• Wonderful! Thank you so much.
• I had passed out and was not fully cognizant of some of the questions that I did not answer definitively – Overall experience was satisfactory.
• Professional. Humane.
• Great service.
• Very efficient. Caring with everything.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x 5.
• Skilled.
• Quick, well informed staff. Thanks!
• Conscientious.
• Caring x 2.
• Incredible.
• Very caring and professional.
• Timely.
• Well suited.
• Professional x 10.
• Efficient.
• Amazing.
• Excellent!!
• Professional humans.
• Great x 2.
• You probably saved my life. Thank you for your prompt care.
• Humane.
• Professional. The techs were very professional and treated the issue very serious[ly]. Listened to me and asked all the right questions. Explained all the moves they made. Very pleased (13-74038; J. Bissell, R. Bilodeau).
• Very good/excellent.
• Superb. The two EMTs that responded, Scott Crittenden and Brian Langan, we’re excellent. As a business owner myself, I feel these gentlemen went above and beyond and [were] so kind as well as professional (13-74442).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Great x 3.
• You all were very kind and caring. Thank you. I thank you very much. You all helped save me from more damage to my body. (13-65513; T. Allbee, S. Parent)
• Helpful.
• Excellent service, thank you.
• Good x 2.
• Efficient x 2.
• Comforting.
• Professional x 6.
• Very professional x 2.
• Superb! Just thank you so much!
• Exceptional!
• Thankful.
• Wonderful.
• Professional. Very kind.
• Dependable.
• Awesome.