MANCHESTER — On February 20, 2016 ASM’s Cory LaChance and Ashley DeBisschop were on hand at Manchester Youth Service Bureau’s Early Childhood Fair held at Manchester High School.
ASM has attended the event for the last five years, presenting emergency medical services equipment, giving out EMS coloring books and interacting with parents and children.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
ROCKY HILL — During early February 2016, Aetna Paramedic Ryan Gonska and his partner Logan Royale responded to a medical call in Rocky Hill. The EKG was indicative of a STEMI and Ryan wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#16-8644).
Rapid identification, treatment, and early notification (STEMI ALERT) is vital in the care of patients with cardiac emergencies such as ST Segment Elevation Myocardial Infarction. We hope the attached information is useful in the design and monitoring of your treatment strategies. — Saint Francis Hospital staff
SFH Cath Lab Patient Follow-Up Form
Treatment by EMS and Direct to SFH ED
EMS Agency: Aetna Ambulance
Indication: STEMI
First Medical Contact (FMC) (at pt side) 16:13 elapse: 00:00
EMS 12 Lead Acquisition Time: 16:17 elapse: 00:04
EMS STEMI Alert Request Time (source: cmed): 16:37 elapse: 00:20
EMS 12 Lead Transmit Rec’d Time (source: Lifenet): 16:19 elapse: 00:02
Arrival Time (SFHED): 16:51 elapse: 00:14
Cath Lab Arrival Time (SFH): 17:13 elapse: 00:22
Procedure Start Time: 17:28 elapse: 00:15
Vessel Angiography Findings / Treatment: 3V Dz; Coronary Artery Bypass Graft Consult.
Comments: Patient went MD office due to prolonged chest pain and shortness of breath; APRN performed EKG and administered Aspirin; No first medical contact time, so EMS times utilized- EMS dispatched 16:05 on scene 16:10. Transport 16:31. EMS performed 12-lead; STEMI Center activation at 16:37. Cath lab notified prior to arrival of patient. Patient required emergent coronary artery bypass graft instead of stents.
In an email from late January 2016:
Eric Thepsiri
“Just before we got onto the highway, mom was in such distress that we decided to pull over and call 911 so that an ambulance could transfer her and treat her along the way. A few minutes later, mom was in the ambulance, shaking from extreme chills, extreme lower back/hip and leg pain, and nausea.
Donna Achilli
The terrific professional ambulance paramedic named Eric and his associate EMT Donna, (who drove the ambulance) reassured mom, while Eric checked her vitals (including blood pressure which was good) and gave her a dose of Fentanyl (a fast-acting pain killer) that immediately brought her some relief. He also wrapped her in blankets which helped her to warm up quickly. Meanwhile, I rode in the back of the ambulance with mom and shared info on her meds and background on the infusion treatment with Eric.
The ambulance crew was so professional and amazing — both in their treatment of mom and their compassion and emotional support for all of us. Please thank the crew for us.”
Note: Run #16-6852, certain information redacted for privacy.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
STAFFORD SPRINGS — During January 2016, ASM Paramedic David White and his partner Ray Philbrick responded to a medical call in Stafford with Stafford Ambulance. The EKG was indicative of a STEMI and Dave wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#16-0017.
“Here is the full feedback report. Great job!!” – John Quinlavin, Manager, Emergency Medical Service, Saint Francis Hospital and Medical Center.
SFH Cath Lab Patient Follow-Up Form Treatment by EMS and Direct to SFH ED
EMS Agency: Ambulance Service of Manchester & Stafford Ambulance
Indication: STEMI
First Medical Contact (FMC) (at pt side) Date/Time: 1/1/2016 01:00 elapse: 00:00
EMS 12 Lead Acquisition Time: 01:02 elapse: 00:02
EMS STEMI Alert Request Time (source: cmed): 01:19 elapse: 00:17
EMS 12 Lead Transmit Rec’d Time (source: Lifenet): 01:19 elapse: 00:17
Arrival Time (SFHED): 01:41 elapse: 00:22
Cath Lab Arrival Time (SFH): 02:03 elapse: 00:22
Procedure Start Time: 02:20 elapse: 00:17
First Device Time: 02:46 elapse: 00:26
————————————————————————————————————–
SFHED Door to First Device: 65 min
FMC to First Device: 106 min
Vessel Angiography Findings / Treatment: 100% SVG-RCA lesion open not stented.
Comments: Onset chest pain 00:00. Once patient on EMS stretcher Asystole, went to start CPR, patient responsive prior to any compressions. This occurred again during transport. STEMI team paged prior to arrival at 0122.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
MANCHESTER — On December 28, 2015 ASM Paramedic Josh Traber was visited by a family who wanted to thank them for caring for their three year old son Wesley. In June of 2015 Wesley had an allergic reaction to peanuts in South Windsor and was treated by Josh. Since that time he has asked each time he has seen an ambulance whether each one was “his ambulance”.
Wesley’s mom brought cookies and Josh gave Wesley and his older brother a tour of the ambulance. She said via email after their brief reunion, “Josh was wonderful to us that day. He made me feel calm and at ease, and I am grateful for that. The job you all do is really a gift, and you touch so many lives on a daily basis it takes a special person to do what you do.”
*Pictures and details appear with express permission.
From an email received in December 2015:
ASM’s Russell Jones
On Wednesday we received an admission from the emergency room at [hospital]. The ambulance transport provider was ASM.
Upon arrival to the unit the EMTs from ASM as always were both professional and friendly. They have always taken part in the “welcoming” portion of our admissions process and their friendliness has been noted in our patient satisfaction surveys as well.
In addition, they have always been very observant and informative of the condition of the patient from the time they pick up the patient and throughout the transport. In this particular instance, the EMTs were extremely informative and attentive to information and observations of the patient in the ED and shared an abundance of information for us to continue in the patient’s care and most especially to address the patients immediate respiratory needs.
ASM’s Andrew Wysocki
The EMT gave a peer to peer report that was impeccably professional and quite informative and extraordinarily impressive to myself, the charge nurse and also caught the attention of the nursing supervisor and our Medical Director. After the crew left the Medical Director stated that he had never heard that thorough of a report given to a receiving institution regarding a patient. He stated, “we need more health care professionals like that”.
Thank you again to all the staff at ASM for the continuing professional and excellent service provided to MCNR. We truly appreciate all of you!
Regards,
Clinical Care Coordinator
Mansfield Center for Nursing and Rehabilitation
Matt Campbell (L) and Joshua Pearson.
HARTFORD – As of December 19, 2015, Aetna’s Joshua Pearson has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.
Josh started at Aetna in April of 2013 and graduated from the Paramedic Studies Program at Capital Community College. His preceptor was Paramedic and Field Supervisor Matt Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. Josh served in the United States Navy for four years.
As with all precepting phases at Aetna, Josh’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.
On behalf of the Aetna Family, we would like to wish Josh the best of luck and say we are very proud to have such skilled professionals on staff.
by Quron Walker
Local first responders, along with Stop & Shop, 1739 Ellington Road, and Geissler’s Supermarket, 965 Sullivan Ave., held the annual “Stuff A Truck” event on Dec. 12 to gather money, food, and toys for South Windsor families in need.
The South Windsor Police Department partnered with the South Windsor Fire Department, and Ambulance Service of Manchester helped as well. The organizations worked together to collect food and toys at the locations.
Nora Young, an EMT with Ambulance Service of Manchester, said she was happy with the turnout and with how residents support one another, as well.
“People always want to help their community out,” she said. “We just give them a place to do it.”
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
(Photo courtesy of South Windsor Police Department)
Emergency services personnel will be at both stores receiving toys, clothing, food, and cash donations from 9 a.m. to 3 p.m.
Toys should be new and unwrapped.
HARTFORD — On December 4, 2015 Aetna’s Matt Campbell was promoted to the position of Field Supervisor.
According to Matt, “I have been with Aetna Ambulance since September 2011 and have enjoyed every day coming to work since. I have been in EMS since 2007 and have not looked back. I started out my career in Boston at a private service. When I realized that I love this job and wanted to become a Paramedic, I enrolled in Paramedic classes at Comprehensive Medical Teaching Institute (CMTI).
“When I was in school I met my wife while she was attending college in Boston. We now have a family that is growing very fast. My wife and I have a two year old boy and are now expecting twin girls. I have been a Paramedic for over six years now. I became a preceptor for Aetna in early 2012. I am very exited to work with all my colleagues in my new position as Field Supervisor. Aetna is in a true fashion is a family; we stick side-by-side and work day-by-day together. I work with the highest level of professionals In the business every day. I want to thank all of my Aetna family for all of your support. Let’s wish and hope for further success in our careers together.”
On behalf of the Aetna family we would like to congratulate Matt on his promotion and look forward to great things from him.
