MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Very professional and comforting.
• Very competent and professional.
• Caring
• Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
• Very professional.
• Proficient.
• Happy they’re around for people in need. Thank you all.
• The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
• Ambulance crew was very professional and knowledgeable.
• The two paramedics were so helpful. The ambulance crew was great.
• Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
• Patient and comforting.
• Fabulous, caring – very kind.
• Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
• Concerned, caring.
• Professional, courteous, helpful.
• Professionals.
• Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
• They were very professional, polite, and helpful.
• Very professional, sufficient, well trained & very passionate.
• Kind + considerate.
• Very kind.
• Courteous, efficient.
• Caring.
• It was very good/excellent.
• Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Efficient + reassuring.
• Human.
• Very empathetic and caring team! Paramedics kept me calm with their humor and they worked together and were serious when they needed to be serious. Stayed and talked to me in hospital, very comforting. (16-6983; R. Buechele, M. Sparks).
• Terrific.
• Quick and professional.
• Professional. Your ambulance crew was very knowledgeable, professional and well trained. They also maintained an extremely clean and organized ambulance. (16-8400; J. Rasmussen, R. Fross).
• I thought your people were professional and knowledgeable.
• Confident. My husband had a stroke – they were very respectful of his privacy + comfort. He doesn’t remember much but does say they were very good to him.
• Efficient, professional and caring.
• Excellent!
• Thank you for great care.
• B was very good. She is an asset to your service. (16-11184; B. Sheils).
• Very professional and comforting.
• Excellent.
• Aetna was awesome, and in the past, has been incredible. I appreciate all you guys do. (16-8095; J. Platero, B. Gregorieff).
• Professional x 2.
• Glad they came quickly. Thank you.
• Very professional.
• Professional and personable and efficient.
• Awesome.
• Worked well as a team. Team leader S. directed crew well. Experienced. He seemed to have lot of experience dealing with my child’s condition. (16-13253; S. Lowe with Rocky Hill Volunteer Ambulance).
• Caring and professional.
• I appreciate the professional way they did their work. Well trained. Thank you. (16-13234; J. Rodriguez, J. Tyree).
• Excellent care.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Competent + Caring.
• They seemed well trained.
• They were very pleasant.
• Very nice + caring.
• I have never experienced anything that painful. The EMT/Paramedics not only relieved my pain, they made sure I was responding to the medication appropriately, checked my heart rate, etc. I felt the outstanding work they did was worth my response to you, even at this late date. (15-63667; M. Campbell, E. Grey).
• Did their job perfectly. Couldn’t ask for a better crew! Crew was very kind + compassionate. (16-1000; C. Everest, R. Grzywinski with Manchester Fire Rescue EMS).
• Caring & understanding of the medical situation.
• Friendly.
• I’m glad I made the call for your help. I’ve called you people three times in the past and I couldn’t feel more secure each time. Thank you. (16-8061; S. Dybdahl, J. Basora).
• They were excellent. They also made sure my son was comfortable and talked to him the whole way to the hospital. (16-7175; M. Glazier, R. MacDonald).
• I was having a heart attack and the crew did a great job. I am alive because of their skill. Thank you so much! (16-4211; R. Balkun, M. Kleza).
• Caring.
• Excellent, personal care and concern. EMTs were calm, capable + very professional.
• Professional. I had a trainee and never knew it until talking with him in the ED. He was ready to be on his own.
• Great.
• Considerate + professional.
• Caring and very professional.
• Excellent and caring + friendly.
• Considering the circumstances the EMTs were friendly and thoughtful of my needs.
• T. was professional, skilled, caring and attentive. I had confidence in him immediately. (16-10041; T. Wain, P. Piotrowski).
• The paramedic was excellent! He was kind + did everything to make sure I was safe + comfortable. (16-10524; M. Traber, C. Haag).
• Everyone was awesome. Made me and my wife feel comfortable + safe. (16-8665; R. Jones, W. Valencia with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Life savers and very professional.
• They were extremely professional, competent + compassionate. I could not say enough about the care I received. They were excellent! Note – H. Roy has been wonderful to work with in regards to insurance and bill. (15-93938; S. Dybdahl, B. St. John).
• Great
• Excellent crew and excellent service.
• Thank you for your help and assistance in my moment of need. I am very appreciative of your services.
• Caring.
• Caring professionals.  🙂
• Friendly
• Life savers.
• Thorough, courteous.
• They were very patient and caring to my son who was scared. They kept him calm and were very friendly. (16-6054; J. Platero, B. Gregorieff).
• Ambulance crew was extremely polite + helpful. Your men did a great job. (16-1455; R. Bilodeau, R. Anderson).
• Professional – efficient – caring.
• Very fine care, professional, courteous. Made sure my wife followed the ambulance and helped her with parking. Top notch! (15-90678; A. Fine, T. Luetjen)
• I understand that the woman with me in the ambulance was from your Manchester team. She was very caring and did an excellent job in caring for me and I am truly thankful. Please forward my thoughts to her. (16-235; M. Osborne).
• Professional and caring.
• Very professional.
• They were outstanding and compassionate! Quick to arrive.
• Satisfactory.
• Prompt, professional and personable.
• Every one of them were great + very kind to me.
• Very kind, professional and empathetic.
• Professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They were calm + professional which was greatly appreciated + were careful driving knowing I was following behind them (patient’s spouse).
• Excellent.
• Pleasant, professional, concerned + understanding. (15-96431; J. Rassmussen, J. Bak).
• Very professional.
• The ambulance crew were very kind people. (16-79; J. Pearson, K. Stewart).
• Very interested in patient; lighthearted and comforting. I felt very safe with the paramedics, they were all so friendly and really calmed me down despite the situation. Great Job Everyone! J (16-369; M. Karr, B. Sullivan).
• I think your [staff] was excellent.
• Very professional and took good care of me. The ambulance crew had a calming effect on me which made me feel I was in the right place. (16-3446; M. Mosebach, J. Pearson).
• The crew was very professional.
• All were very thorough, nice and seemed to know exactly what they needed to do. All showed concern. Thank you! (16-2103; M. Carter, T. Webster).
• Professional and compassionate.
• They were wonderful.
• Completely professional, care for my wife as well as me. Very happy with all of them. Wonderful people!
• Very professional.
• Professional! Competent! Outstanding! I would like to acknowledge the hard work that your team does and their ability to put people at ease in crisis and their superb care. Please thank them on my behalf. (16-1718; T. Oliver, K. King).
• Pleased with the ambulance crew.
• Kind and caring to everyone involved.
• Professional.
• Overall service was great. Team arrived in a timely manner.
• Fabulous.
• Calm, skilled & professional. Very impressed with the EMT’s skills and calm mannerisms. They explained every step, in such a professional way, helped me stay calm + focused as I was bleeding + traumatized. Thank you!! (16-4267; R. Davenport, M. Guertin with Manchester Fire Rescue EMS).