Cleared for Independent Dispatch: Aetna’s Sean Piscopiello Completes Precepting Phase

Sean Piscopiello - Aetna Ambulance Service, Inc.

(L to R): Hartford Hospital’s Greg Berryman and Sean Piscopiello

HARTFORD – As of April 5, 2013, Aetna’s Sean Piscopiello has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Sean’s final approval came from Hartford Hospital via Greg Berryman after shadowing Sean and his preceptor in the field as they responded to emergency calls.

Sean is 27 years old and spent four years in the Army as a cavalry scout with two deployments to Iraq. He became an EMT in 2008 and has worked full time since then. He is a graduate of Hartford Hospital’s Paramedic Program.

On behalf of the Aetna Family, we would like to wish Sean the best of luck and say we are very proud to have such skilled professionals on staff. Continue reading

Aetna Promotes Ashley Harkins to Field Training Officer (FTO)

Ashley Harkins FTO - Aetna Ambulance Service, Inc.HARTFORD — On April 5, 2013 Aetna Ambulance Service promoted Ashley Harkins from within its Paramedic ranks to the post of Field Training Officer: FTOs are utilized primarily to train newly hired employees in the performance of their duties in the provision of emergency care. Ashley was cleared for independent dispatch as a paramedic for Aetna Ambulance on May 4, 2012. 

The FTO and new employee spend several shifts together, with an EMT partner who acts as a driver. During this time the new employee learns the ins and outs of the job done the ASM or Aetna way, including clinical skills, operations, radios, facilities, equipment and much more. FTOs are selected for their knowledge of the company, their positive attitude, willingness to teach and dedication to quality. Our companies are fortunate to have a “deep bench” in this regard.

Meet the Newest Members of the ASM Team: ASM Hires Five

MANCHESTER– On April 3, 2013, five full-time EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Matthew Buerk:      FULL TIME, EMT. My name is Matt Buerk, I’m 24 years old and was born and raised in East Hartford where I currently live. I initially obtained my EMT certification in Spring 2007, and I acquired a job at Hartford Hospital and have worked there as a Patient Care Associate for the last three years. I earned my EMT certification again over the summer of 2011. Since then I have volunteered at Glastonbury Volunteer Ambulance. I am currently enrolled in classes at Capital Community College where I intend on working towards my degree in Paramedic Studies. After completing my paramedic degree I intend on continuing my education and receiving a degree in nursing. Ultimately I plan to become a flight nurse. I enjoy, riding my motorcycle, hiking, camping, playing paintball with friends, learning about US history, and leisurely reading.

Kyle Caldwell:     FULL TIME, EMT. My name is Kyle Caldwell, I am 24 years old and I am now a full time EMT.  I got my certification in November 2012.  I attended Coventry High School and graduated in 2007.  From there I went on joined Coventry Fire Dept and got my Firefighter 1 and 2 certifications and left Coventry when I moved to East Windsor in December 2012.  I am now a firefighter for Warehouse Point Fire Dept.  I started my EMS career with Ellington Ambulance Corp. I am a huge Red Sox and Patriots fan and enjoy playing sports (baseball, basketball, and football) and going on hikes.   In my spare time I have also been learning to play guitar.  In the near future I hope to get my paramedic certification and further my career from there.

Ashley Cichy:      FULL TIME, EMT. I’m 23 years old.  I grew up in Montville, Connecticut and currently live in Vernon.  I graduated from Eastern Connecticut State University in 2011 with my Bachelor’s degree in Psychology.  In March 2012, I enlisted in the National Guard and went to Fort Leonard Wood in Missouri where I completed my basic training.  It was very challenging, but definitely a valuable and life changing experience.  I start officer training through the military this month and plan to branch into the medical field once it’s complete.  I began my EMT course at the New Britain EMS Academy in September 2012.  I’ve always had a passion for helping others and really enjoyed the class.  I love learning and would like to pursue further education.  In my free time, I like running, hiking, reading, listening to music, going to the beach and spending time with my family and friends.  I am excited to begin working in this field and look forward to learning and growing.

Rory Davenport:      FULL TIME, EMT. I am 22 years old. I have lived in the town of Andover my whole life. I went to RHAM high school and got an Associates of Science from Manchester Community College. I am part of the Andover Volunteer Fire Department where I am a Firefighter and EMT. I have been an EMT for almost 2 years, I love EMS and am very excited to start my full time career with ASM. I took my EMT class at ASM through Manchester Community College in the summer of 2011. I hope to eventually continue on to become a Paramedic. I have spent a lot of time hopping from odd job to odd job over the last few years with a few stronger jobs in between, all the while hoping to get a long lasting job as an EMT and I’m ecstatic that it finally happened. I know that nobody is perfect, but I take pride in what I do and whether it’s in a fire, or in the back of an ambulance I do the best I can and I am constantly learning ways to improve myself. In my free time I exercise, I am an avid gamer, and a comic book geek.

Praise from Hartford Fire Department

Hartford Fire Department - Aetna Ambulance Service, Inc.Hartford Fire Department

Department of Fire Service, Engine 8

March XX, 2013

To: Edward Casares, Jr., Chief of Department

Occasionally an email is sent out by the Department asking if members performed exceptionally well at an incident. Today E-8 has such an event. So I would like to advise you of it as well as let you know that the medics themselves arrived to quarters to express their gratitude for our assistance.

The call was for an unresponsive patient. FireHouse documents the particular actions taken. But in essence: E-8 was first on scene, confirmed pulselessness and no respirations, full CPR w/ BVM begun, then assisted Aetna units as they started ALS care. Our collaborative efforts produced a heart rhythm and blood pressure, [Hospital] received the patient, and [he/she] is admitted.

I would like to express my gratitude to the members of Aetna Unit 226: Mike Glazier, EMT, and Sean Piscopiello, Paramedic. As well as the EMTs of the second Aetna unit: Terry Perry, EMT and Ryan Houser, EMT.

Respectfully submitted,

Engine 8, C Tour

Aetna’s Steve Matters to Shave Head for St. Baldricks

Steve MattersHARTFORD — Aetna’s Steve Matters will be going “under the shears” to raise money or children’s cancer research as part of a St. Baldrick’s fundraiser.

According to the St. Baldrick’s website, “In the 1950s, almost all kids diagnosed with cancer died. Because of research, today about 85% of kids with the most common type of cancer will live. But for many other types, progress has been limited, and for some kids there is still little hope for a cure. St. Baldrick’s is the home of the head-shaving event. It’s an easy and fun way to raise money for a very serious cause—like a walkathon, but without the blisters.”

Steve writes, “I will be getting my beautiful hair completely shaved for this event. To donate a small amount or learn more about St. Baldrick’s you can visit and donate on my secure site at: http://www.stbaldricks.org/participants/mypage/603588.”

Cleared for Independent Dispatch: ASM’s Ryan McConville Completes Precepting Phase

Ryan McConville - Ambulance Service of Manchester, LLC.MANCHESTER – As of March 8, 2013, ASM’s Ryan McConville has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Ryan’s preceptors were Supervisor-Paramedics Bob O’Neil and Melissa Osborne. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Ryan’s final approval came from Eastern Connecticut Health Network after shadowing Ryan and his preceptor in the field as they responded to emergency calls.

Ryan started at ASM as an EMT Basic, obtained a certification in and

Ryan McConville - Ambulance Service of Manchester, LLC.

(L to R): Ryan McConville, ECHN’s Nancy Brunet, Melissa Osborne.

worked as an EMT Intermediate and obtained his paramedic training at Capital Community College.

On behalf of the ASM Family, we would like to wish Ryan the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 5

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Thorough. The [EMTs] were great. They convinced me to go to the hospital and they were right. Nice people!
  • Excellent service, couldn’t have had any better. My mom was transported. The two medics were excellent. Michael had my mom laughing and [they both] made her trip so comfortable. I couldn’t have asked for any better. (ASM’s E998 and E741).
  • Caring (appeared in six surveys).
  • Very professional (appeared in three surveys).
  • Considerate (appeared in three surveys).
  • Thank you for being with us.
  • Responsive.
  • Excellent.
  • Reassuring.
  • Good care.
  • Helpful, kind and accommodating. Thank you.
  • GREAT JOB!!
  • Experienced.

Praise for ASM’s Heather Digirolamo and Cody Lemire

Cody Lemire - Ambulance Service of Manchester, LLCIn a letter dated February 20, 2013, a patient’s daughter wrote the following:

With this letter, I would like to express my gratitude to Heather D. and Cody L., who transported my father from Hartford Hospital to our home on February 13th. My father is very ill, and they both did everything possible to make him feel comfortable during the ride home. I am impressed with how considerate and caring they were.Heather DiGirolamo - Ambulance Service of Manchester, LLC

Our family has had a lot of experience with medical staff and services, and Heather and Cody really stood out with their personal and professional qualities. I am so grateful for people like them who make the world a better place and wanted to make sure that I express my appreciation. They truly made a difference for my family and me that day. Thank you for much from the bottom of my heart.

– [Patient’s Daughter] #13-13896

Rockville Ram Sends Thank You Card for Ride Along

As part of an ongoing partnership, three Rockville Rams spent February 7, 2013 “learning by doing” by riding-along with EMTs from the Ambulance Service of Manchester. They learned first-hand whether a career in medicine, or specifically a career in Emergency Medical Services (EMS) is right for them. The following was excerpted from a thank you card:

Rockville High School Job Shadow - Ambulance Service of ManchesterDear Mike and Mike (Supervisors Sparks and Panciera):

I want to thank you so much for your time with me on my job shadow day. Sitting in the ambulance, being able to watch what you guys do, and seeing how you guys car for other people was amazing. You two are such caring and great people.

I would love to learn more and become an EMT. I think each and every EMT is great because they are the first line of defense in caring for someone’s life. I wish the best to you guys.

Thanks again,

[Student T.P.]

Mr. Rosen Goes to Washington

Justin Rosen - Ambulance Service of ManchesterASM’s Justin Rosen Pursues Government Relations Career in Washington, D.C.

My name is Justin Rosen. I am a former Emergency Medical Technician and Field Training Officer with the Ambulance Service of Manchester (ASM). I recently left ASM to pursue a government relations career in Washington D.C. After four and half great years with ASM, the time was right for me to finally make the big move.

I joined the ASM team in the winter of 2008 while I was a student at the University of Connecticut. When I was first hired, I thought that working for ASM would be a part-time college job. After a few months, I realized that was not the case. ASM is a family of dedicated, intelligent, and caring people. Everyone from the CEO on down to the road crews makes you feel welcome as soon as you walk in the door. After graduating, I knew that working at ASM would always be much more than a career.

As an emergency worker, we would arrive in people’s lives during some of the worst times. Whether it was a medical emergency or a routine transfer, most people were never excited to enter an ambulance. I enjoyed these opportunities to help ease a patient’s anxiety and make a difference in their life.

After two years at ASM I was hired at the State Capitol and continued withJustin Rosen - Ambulance Service of Manchester ASM working evenings and weekends. My work with ASM was instrumental in honing my ability to help constituents and shape policy at the State Capitol. I had the unique ability to see socio-economic programs directly implemented in the greater Manchester area. From there I was able to provide prospective and advice on what worked and what didn’t.

Overall, there is no doubt in my mind that my time at ASM were some of the most positive and influential years of my life. I cannot thank the ASM team enough for the opportunity to have worked there.

Cleared for Independent Dispatch: Aetna’s Andrew Holzhauer Completes Precepting Phase

Andrew Holzhauer (R) is congratulated by Hartford Hospital's Mike Zacchera

Andrew Holzhauer (R) is congratulated by Hartford Hospital’s Mike Zacchera

HARTFORD – As of February 7, 2013, Aetna’s Andrew Holzhauer has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

His preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Andrew’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

After volunteering with Newington Volunteer Ambulance, Andrew obtained  his paramedic certificate from Capital Community College. Andrew says, “I thoroughly enjoy being a paramedic and look forward to working with the other medics and EMTs at Aetna Ambulance. I have only heard great things about Aetna and am excited to be working here.”

On behalf of the Aetna Family, we would like to wish Andrew the best of luck and say we are very proud to have such skilled professionals on staff.

Kudos from the Cath Lab: Volume 5 – Update

An update was received to the story found here in the form of an email directly from the patient:

“You and you partners responded to a 911 call at my house. I was having a massive heart attack. I only remember being carried down the stairs. Thanks to you and your partners, I’m here at home about to have my 33 year [anniversary] with my wife to celebrate.  I just want to thank you from the bottom of my heart.”

The original story:

According to Aetna Ambulance Service Supervisor Paramedic Joyce Valentukonis:

  1. Assigned to Aetna 201, Alpha/Monitor 6,
  2. The 12-lead was transmitted with success and then a radio patch notifying of a STEMI alert was given.
  3. Just prior to arriving the patient went into cardiac arrest.
  4. The patient was resuscitated upon arrival of parking lot (eyes open and talking). In the hallway, patient went into cardiac arrest again.
  5. As of today: patient is extubated and talking.

Aetna Paramedic receives Kudos from the Cath LabPercutaneous coronary intervention (PCI): EMS-to-balloon time: 61 minutes.

The patient’s spouse returned a Patient Satisfaction Survey with perfect scores and a note that says, “Thank you for saving my husband’s life.”

Words That Describe Us: Volume 4

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent.
  • Lifesavers.
  • Extremely professional team and very caring for me as a patient and my family.
  • All areas were excellent – the two ambulance men we’re wonderful!! The very best! Please tell them so.
  • Staff was very efficient, concerned and competent. Thank you.
  • Thanks for the awesome care you gave my son.

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.

State Police Toy Drive: Gallery 2 – Newington

Note: Aetna Ambulance does NOT provide emergency services to the Town of Newington. Always dial 9-1-1 in the case of an emergency.

NEWINGTON — Aetna Ambulance and the Ambulance Service of Manchester were part of the team in the 16th Annual Connecticut State Police “Stuff-a-Cruiser” Toy Drive. The Toy Drive aims to provide a toy to each child seen at Connecticut Children’s throughout the year. This year’s haul was over $10,000 in cash for Child Life Services and over 50,000 toys.

State Police Toy Drive: Gallery

HARTFORD — Aetna Ambulance and the Ambulance Service of Manchester were part of the team in the 16th Annual Connecticut State Police “Stuff-a-Cruiser” Toy Drive. The Toy Drive aims to provide a toy to each child seen at Connecticut Children’s throughout the year. This year’s haul was over $10,000 in cash for Child Life Services and over 50,000 toys.

Click Continue Reading for more photos…

CCMC - Ambulance Service of Manchester - Connecticut Children's Medical Center

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