Category Archives: Employee Spotlight

“They Literally Saved His Life”

Posted on by
1

WETHERSFIELD — Many things had to come together for one 74 year-old patient to survive the morning of October 26th. He needed the rapid dispatch of advanced care. He needed definitive cardiac care. But possibly the most important key to his survival: a skilled EMS team needed to show up at the door.

 Aetna’s Jeff D’Albero, Ashley Kramer and the Aetna Operations Supervisor responded to the 911 call for difficulty breathing. Upon arrival of the crew from Aetna Ambulance, his  breathing was agonal (a last few instinctive breaths) and his heart was in ventricular fibrillation; a non-perfusing, lethal heart rhythm. After intubation, ACLS medications, three rounds of defibrillation and three cardioversions the patient was in a normal, perfusing heart rhythm upon arrival at [Hospital].

The patient’s spouse returned a Patient Satisfaction Survey with the following response:

“The people who responded that day were terrific. They literally saved [his] life. Thank you for the bottom of our hearts.”

Seven days later, and out of pure coincidence, Jeff returned to [Hospital] to transport the same gentleman to a skilled nursing facility for rehabilitation of the minimal deficits he incurred. Today, the patient is resting and recovering at home. He said, “make sure they know I deeply appreciate what they did.”

Note: The use of details, dates, treatments and other conditions are done with the express written permission of the patient. 

Kudos from the Cath Lab: Volume 5

Posted on by
3
Kudos from the Cath Lab

Kudos from the Cath Lab

Field Care: The story says it all… Sunday 8:00 am. According to Aetna Ambulance Service Supervisor Paramedic Joyce Valentukonis:

  1. Assigned to Aetna 201, Alpha/Monitor 6,
  2. The 12-lead was transmitted with success and then a radio patch notifying of a STEMI alert was given.
  3. Just prior to arriving the patient went into cardiac arrest.
  4. The patient was resuscitated upon arrival of parking lot (eyes open and talking). In the hallway, patient went into cardiac arrest again.
  5. As of today: patient is extubated and talking.

Percutaneous coronary intervention (PCI): EMS-to-balloon time: 61 minutes.

The patient’s spouse returned a Patient Satisfaction Survey with perfect scores and a note that says, “Thank you for saving my husband’s life.”

‘Emergency of Hunger’ Food Drive: 2012 Weekend #1

Posted on by
Reply

WSDK Covers Food Drive. Listen here…

Cleared for Independent Dispatch: Aetna’s Taylor Salva Completes Precepting Phase

Posted on by
Reply
Aetna's Taylor Salva

Taylor Salva is congratulated by Hartford Hospital’s Greg Berryman

HARTFORD – As of November 1, 2012, Aetna’s Taylor Salva has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

His preceptor was Robert Velletri. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Taylor’s final approval came from Hartford Hospital after shadowing Taylor and his preceptor in the field as they responded to emergency calls.

Taylor is a new, full time Paramedic who graduated from Capital Community College one year ago. He has lived in the New London/Groton area all his life, until he, his wife, daughter and step daughter recently moved to Griswold. He enjoys boating, fishing and shooting. He has worked as an EMT basic, a firefighter, and ER technician for some time now and is excited to start his paramedic career.

On behalf of the Aetna Family, we would like to wish Taylor the best of luck and say we are very proud to have such skilled professionals on staff.

Aetna Director of Operations Graham MacDonald Retires

Posted on by
Reply
Graham MacDonald, Director of Operations, Aetna Ambulance Service, Inc.

Graham MacDonald, Director of Operations, Aetna Ambulance Service, Inc.

As I prepare to leave Aetna Ambulance Service I look back at the many wonderful people that I have had the pleasure to know and to work with. Aetna has always been known as a “family” and I have seen and experienced this first hand.  It was an honor for me to have known both Jean and Ethel Grady. This family truly loved their community and always stood ready to help anyone in need.

Aetna Ambulance has excelled over the years and today it is known as one of the best ambulance companies in the state.  It is widely respected by the hospitals and facilities that we serve. It has become the sought after place to work for EMT’s and Paramedics coming out of school. Our reputation is based not only upon the dedication and excellence in patient care but the family atmosphere that lives on today.

My time here has been a great experience and I have enjoyed coming to work every day. I will miss the many people that I have worked with both here and the Ambulance Service of Manchester.   I am proud to say that it has been an honor for me to be a part of this organization.

Sincerely,

Graham MacDonald, Director of Operations

Aetna Ambulance Service, Inc.

Cleared for Independent Dispatch: ASM’s Josh Traber Completes Precepting Phase

Posted on by
1

Ambulance Service of Manchester: Josh TraberMANCHESTER – As of November 1, 2012, ASM’s Josh Traber has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

His preceptors were Supervisor-Paramedics Vinnie Maston and Melissa Osborne. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Josh’s final approval came from Eastern Connecticut Health Network after shadowing Josh and his preceptor in the field as they responded to emergency calls.

Josh started at ASM in 1999 as a Communications Dispatcher. He obtained his EMT in 2000 and started Capital Community College’s Paramedic Program in 2011. 

On behalf of the ASM Family, we would like to wish Josh the best of luck and say we are very proud to have such skilled professionals on staff.

Cleared for Independent Dispatch: Aetna’s Jeff D’Albero Completes Precepting Phase

Posted on by
1
Aetna's Jeff D'Albero

Jeff D’Albero (left) is congratulated by Supervisor Chuck Roode

HARTFORD – As of October 10, 2012, Aetna’s Jeff D’Albero has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Jeff’s final approval came from Hartford Hospital after shadowing Jeff and his preceptor in the field as they responded to emergency calls.

Jeff is 25 years old and lives in New London with his fiance Mariaha, and two year old Caleb. He has been involved in fire and EMS since obtaining  his EMT certification when at age 16. He is a graduate of the paramedic program at Capitol Community College in Hartford and began working as a paramedic in Bridgeport. He also works as a part time Firefighter for the Town of Waterford.

On behalf of the Aetna Family, we would like to wish Jeff the best of luck and say we are very proud to have such skilled professionals on staff.

Praise for Aetna’s Tiago Paula Santos

Posted on by
Reply
Tiago Paula Santos - Aetna Ambulance Service

Aetna’s Tiago Paula Santos

HARTFORD — In an email from October 10, 2012:

“I would like to express my praise for Tiago. On September xx, 2012 he transported my mother to Saint Francis Hospital with a broken leg. He took great care of my Mom and was very compassionate. On October xx, 2012 he transported her to a doctor’s appointment and provided excellent care. I found him to be very patience with my Mom and he had a great concern for her well being  He is a great asset to your company and makes not only the patient but the family feel good. Please let him know that my Mom and I appreciated everything that he did for her.”

Sincerely,

[Patient’s Daughter – #12-79510]

Chuck Roode at Goddard School’s EMS Awareness Day

Posted on by
Reply
Note: Aetna Ambulance does NOT provide emergency services to  the Town of Glastonbury. Always dial 9-1-1 in the case of an emergency.
GLASTONBURY — Aetna Ambulance Supervisor Chuck Roode gave tours of an ambulance and spoke to about 50 students of Goddard School in Glastonbury. Chuck went over how and when to call 911 and introduced the kids to PBS’s Caillou, dressed as an EMT.  Caillou “helped” Chuck show what a check of a blood pressure entails, what oxygen masks look like, what a stethoscope is and how important it is to wear seat belts.

Vinnie Maston Lectures at the CREC Public Safety Academy

Posted on by
Reply
Vinnie Maston at CREC Public Safety Academy

Vinnie Maston at CREC Public Safety Academy

ENFIELD — On two dates this fall ASM’s Vinnie Maston will be presenting different concepts in Emergency Medical Services to the students of the Capitol Region Education Council (CREC)’s Public Safety Academy (PSA) in Enfield.

According to their website, “the PSA provides a systems-based approach curriculum to teach students the skills they will need to be community leaders and servants. This approach teaches students from diverse backgrounds to appreciate their similarities and differences while preparing them for the best colleges and success in their chosen public safety and service careers in the various communities they will serve.”

Vinnie tailored his lecture to the topic of each class throughout the day, including science, math and history.

ASM On Hand at Lutz Children’s Museum – Farm Day 2012

Posted on by
Reply
Ambulance Service of Manchester (ASM)

ASM’s Rory Leslie at Lutz Farm Day

BOLTON — On September 1, 2012 a paramedic crew from the Ambulance Service of Manchester was on hand at Fish Family Farm for the Lutz Children’s Museum’s Farm Day 2012. The event, which drew over 3,000 people, included animals, live music, hay rides, bounce houses, farmer’s market, games and farm fresh ice cream.

ASM performed a medical standby alongside Bolton Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. The ambulance crew was Heather Carl and Rory Leslie and they took pictures from the event.

Click to see more photos… Continue reading →

Aetna’s Tiago Paula Santos Visits CCMC’s Kids Are Great Learning Center

Posted on by
Reply
Aetna Ambulance - Tiago Paula Santos Visits CCMC Day Care Center

Aetna Ambulance – Tiago Paula Santos Visits CCMC Day Care Center

HARTFORD — Aetna EMT-Intermediate Tiago Paula Santos made a recent visit to Connecticut Children’s Medical Center’s Kids Are Great Learning Center to do a show-and-tell with an Aetna ambulance.  Continue reading →

Meet the Newest Members of the ASM Team

Posted on by
Reply

MANCHESTER– On August 15, 2012, four EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Nicole Geier: I am 27 years old and I reside in Windsor, Connecticut with my husband Chris, our dog, Bender and our cat, Fry. I am currently enrolled in the Goodwin College Nursing Program and I will become a Registered Nurse in May 2014. With the Bachelor’s degree I already have in Criminal Justice; I hope to become an RN in a correctional facility. I spend most of my time volunteering at the Windsor Fire Department as a Firefighter/EMT as well as volunteering at the Windsor Volunteer Ambulance, where I completed my EMT certification class this past May. I enjoy listening to music, playing the guitar and piano, watching TV and hanging out with family and friends. I love Diet Coke, the Red Sox and anything related to zombies (movies, books, video games – you name it!). I am looking forward to beginning my new career within the EMS field at ASM.

Michael Hoyt: I am 36 years old and live in Bolton with my girlfriend, Stephanie. I became interested in EMS while exploring a career change to nursing. I spent ten years working with people with disabilities throughout the state. After spending too much time at a desk, I wanted something more direct, more hands-on. I missed the personal connection to those I was serving. Since my first exposure to patient care, I’ve been hooked. I received my EMT certification in January from ASM and plan to study for my Paramedic license sometime in the future. I was impressed by the caliber of people I met while studying at ASM and feel honored to join the family. Outside of work, I enjoy reading and travel. I also enjoy playing with my nephews, building with blocks, playing cars, or perhaps the most pleasurable of all life’s pursuits, Legos.

Mikhail A. Khan: Full time EMT. When I was offered a position at ASM, one of the paramedics patted me on the back and welcomed me aboard. It was then I knew I had joined a great team. Anybody can kick a football but only a focused, coordinated team can win a championship.

Having traveled extensively, I have lived on three continents and am fluent in three languages and conversant in a few more. I spent many years in South Asia and East Africa and have traveled in Europe. Listening to Pink Floyd and U2 while hiking in the Himalayas and to Led Zeppelin and Queen during safaris, I am a huge music buff. My educational background is wide ranging, studying in an American Embassy School as well as strict Catholic schools. This exposure to different cultures has taught me that there are far more similarities than differences among people. I am an avid swimmer and an outdoor enthusiast.

My interest in EMS was sparked when I was only nine years old at a swimming pool. The lifeless body of a little boy had been pulled out of the deep end of the pool. There was pandemonium; the child’s family was hysterical while onlookers watched. My father, who had been trained in first aid, immediately took action and performed CPR on the boy who started to breathe. I will never forget how quickly his skin changed from ashen-blue to pink. It was then that I realized that EMS is a field where one can make a difference.

After many years, I entered the banking industry, living my life in a metaphorical and literal cubical. Once I completed the EMT program at Hartford Hospital and started volunteering extensively at a volunteer ambulance, I was professionally and personally invigorated. I have had the opportunity to work with some very talented paramedics and EMTs and aspire to become a paramedic in the near future by furthering my education in this area. I have come to learn that perseverance commands success.

Billy Schnepp: My name is Billy Schnepp. I am 22 years old and from Suffield, CT. I’ve been an EMT since high school and have been hooked ever since. I recently graduated from the University of Connecticut with a Bachelor’s in Psychology with a focus on neuroscience. In college, I volunteered as a clinical interpreter at a primary care office in Willimantic to help bridge the gap between Spanish-speaking patients and English-speaking providers. In my down-time, I enjoy swimming, reading, spending time with friends, and browsing clinical research. I am fascinated by the human body and am looking to pursue nursing school. I would ultimately like to become a physician or clinical psychologist. I’m always looking to further strengthen my skills in EMS, as well as obtain enrichment in all aspects of emergency care. I am looking forward to joining the ASM team.

Meet the Newest Members of the Aetna Team: Aetna Hires Nine

Posted on by
Reply

HARTFORD– On August 9, 2012, six EMTs and three Paramedics were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Laura Adamowich: Part time EMT. My name is Laura Adamowich and I’m 23 years old. I first started my EMT class a little over a year ago, the day after I moved back to my hometown of Bristol, Connecticut from Virginia, where I had graduated from Liberty University with my Bachelor’s in History. I’ve been volunteering as an EMT since last fall when I received my certification and look forward to starting my career in EMS with Aetna. While working, I will also continue pursuing my Master’s degree part-time online through Northeastern University. When I’m not working or studying, I enjoy reading, gardening, music, photography and media, and exploring the rich history that Connecticut has to offer. I’m excited about the future I have ahead of me at Aetna, and look forward to continuing to learn and grow as an EMT!

Jeff D’Albero: Full time Paramedic. My name is Jeffrey D’Albero, I am 25 years old. I live in New London with my fiance Mariaha, and two year old Caleb. I have been involved in fire and EMS since I obtained my EMT when I was 16. I decided to further my education in 2010 when I started the paramedic program at Capitol Community College in Hartford. Upon completion I received my credentials and began working as a paramedic in Bridgeport. I also work as a part time Firefighter for the Town of Waterford. I enjoy SCUBA diving, crossfit, and spending time with friends and family. I am excited to join the Aetna Ambulance team and am looking forward to work.

Travis Dixon: Full time EMT. I am a full-time EMT and am 33 years old.  After a year of college at the University of Connecticut majoring in Business Management I enlisted in the US Marine Corps in Infantry. After 9/11 I began working at CCMC in the Human Resource Dept.  However in 2003 I was deployed for the invasion of Iraq where I traveled to Okinawa, Japan, Bahrain, Crete, Thailand, Kuwait and various other countries all within a year. When I returned I began working at Hartford Hospital but eventually decided to become self-employed. It was a visit to my mother’s house one day that changed my life.  She wasn’t home however my aunt from Florida was staying with her for the summer.  I found my aunt on her bedroom floor, suffering from a stroke.  It was a Paramedic that first responded.  It was that intense event that opened up my eyes to the EMS field. I have a five year old son who LOVES trains and is beginning kindergarten in September.  He is excited to see his Daddy on an Ambulance, helping people.

Michael Joseph: Full time EMT. Hello, my name is Michael William Edgar Joseph. Yes, I have four first names but I usually only use one or two of them. I graduated from UConn with a chemistry degree in 2009 and have been doing a little bit of everything since. I lived in Spain for a couple years working on farms then came home to work a couple jobs in chemistry and tutoring. My ultimate plan is to go to medical school although I want to get more hands on experience working with patients. Honestly I couldn’t have asked for a better opportunity than to work as an EMT for Aetna. I’m really looking forward to learning all that I can so please feel free to share your wisdom with me. As for interests outside of healthcare, I like languages, traveling, the great outdoors, my dog and making movies with my friends and family.

Camillo Quezada: Part-time EMT. My name is Camilo Quezada and I’m 23 years old. I’m fluent in Spanish and enjoy gaming in my spare time. EMS is my passion and to further my career I have enrolled in Medic class inHartford. I have a great girlfriend who also started working inHartfordand we’ve decided to relocate to the area soon.  I began researching EMS providers in the area and was immediately impressed by Aetna’s reputation. After meeting with the staff and looking around the campus I knew this was a place I could work for many years and be fulfilled. Looking forward to meeting the team and continuing my education.

Angel Rodrigues: Full time EMT. The main reasons why I began a career in EMS is to help others in need, to give back to my community and polish my skills as an EMT-B. I took the EMT course through Hartford Hospital because I’ve heard they’re tough and go in-depth with the material. My mentality is, if you can do it, so can I. And if so, go earn it. I enjoy playing baseball, football, and basketball. I love to go hiking during my days off and swim in the pool. During my down time, I like to sit outside and read. It’s called practicing medicine, and I know that there is no such thing as the “perfect EMT/medic”, but I do want to be on top of the game.

Taylor Salva: Full time Paramedic. I’m a new Paramedic. I graduated from Capital Community College in October of last year. I’ve lived in the New London/Groton area all my life, until my wife, daughter, step daughter and I recently moved to Griswold. I enjoy boating, fishing and shooting. I’ve worked as an EMT basic, a firefighter, and ER technician for some time now and am excited to start my paramedic career.

Mike Weller: Part time EMT. I’m Michael Weller and I’m 24 years old. For the last five years I have been working as a DJ all over Connecticut and New England. I have been slowly transitioning out of the DJ business to focus more on a career in EMS. I originally got my EMT certification and firearms training in order to become a police officer. After several months in the process of looking for a law enforcement job I started working in EMS and I found I really liked it. For a little over a year I have worked at Cromwell Fire Department and I decided it was a good time to commit to the medical field. I am currently enrolled in Hartford Hospital-Goodwin College’s Paramedic program (expected graduation in December ’12) and I have thought about continuing my education to possibly become a CRNA.  I like to snowboard in the winter and mountain bike in the summer and to generally stay as active as possible.  I would describe myself as outgoing and easy to get a long with and I look forward to the new people I will meet at Aetna.

Aetna Ambulance Participates in National Night Out – Hartford

Posted on by
Reply

Aetna Ambulance - National Night Out Hartford HARTFORD — On August 8, 2012 Aetna sent EMTs Jordan Smith and Jason Basora to represent the company at The Boys and Girls Club of Hartford’s National Night Out. According to information provided by the Asylum Hill club:

…this night allows community members, families, neighbors, young people, and Police to come together, celebrate, and promote neighborhood spirit and police-community partnerships in our fight for a safer neighborhood and safer nation. Continue reading →