Cleared for Independent Dispatch: Aetna’s Sean Piscopiello Completes Precepting Phase

Sean Piscopiello - Aetna Ambulance Service, Inc.

(L to R): Hartford Hospital’s Greg Berryman and Sean Piscopiello

HARTFORD – As of April 5, 2013, Aetna’s Sean Piscopiello has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Sean’s final approval came from Hartford Hospital via Greg Berryman after shadowing Sean and his preceptor in the field as they responded to emergency calls.

Sean is 27 years old and spent four years in the Army as a cavalry scout with two deployments to Iraq. He became an EMT in 2008 and has worked full time since then. He is a graduate of Hartford Hospital’s Paramedic Program.

On behalf of the Aetna Family, we would like to wish Sean the best of luck and say we are very proud to have such skilled professionals on staff. Continue reading

Aetna Promotes Ashley Harkins to Field Training Officer (FTO)

Ashley Harkins FTO - Aetna Ambulance Service, Inc.HARTFORD — On April 5, 2013 Aetna Ambulance Service promoted Ashley Harkins from within its Paramedic ranks to the post of Field Training Officer: FTOs are utilized primarily to train newly hired employees in the performance of their duties in the provision of emergency care. Ashley was cleared for independent dispatch as a paramedic for Aetna Ambulance on May 4, 2012. 

The FTO and new employee spend several shifts together, with an EMT partner who acts as a driver. During this time the new employee learns the ins and outs of the job done the ASM or Aetna way, including clinical skills, operations, radios, facilities, equipment and much more. FTOs are selected for their knowledge of the company, their positive attitude, willingness to teach and dedication to quality. Our companies are fortunate to have a “deep bench” in this regard.

Meet the Newest Members of the ASM Team: ASM Hires Five

MANCHESTER– On April 3, 2013, five full-time EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Matthew Buerk:      FULL TIME, EMT. My name is Matt Buerk, I’m 24 years old and was born and raised in East Hartford where I currently live. I initially obtained my EMT certification in Spring 2007, and I acquired a job at Hartford Hospital and have worked there as a Patient Care Associate for the last three years. I earned my EMT certification again over the summer of 2011. Since then I have volunteered at Glastonbury Volunteer Ambulance. I am currently enrolled in classes at Capital Community College where I intend on working towards my degree in Paramedic Studies. After completing my paramedic degree I intend on continuing my education and receiving a degree in nursing. Ultimately I plan to become a flight nurse. I enjoy, riding my motorcycle, hiking, camping, playing paintball with friends, learning about US history, and leisurely reading.

Kyle Caldwell:     FULL TIME, EMT. My name is Kyle Caldwell, I am 24 years old and I am now a full time EMT.  I got my certification in November 2012.  I attended Coventry High School and graduated in 2007.  From there I went on joined Coventry Fire Dept and got my Firefighter 1 and 2 certifications and left Coventry when I moved to East Windsor in December 2012.  I am now a firefighter for Warehouse Point Fire Dept.  I started my EMS career with Ellington Ambulance Corp. I am a huge Red Sox and Patriots fan and enjoy playing sports (baseball, basketball, and football) and going on hikes.   In my spare time I have also been learning to play guitar.  In the near future I hope to get my paramedic certification and further my career from there.

Ashley Cichy:      FULL TIME, EMT. I’m 23 years old.  I grew up in Montville, Connecticut and currently live in Vernon.  I graduated from Eastern Connecticut State University in 2011 with my Bachelor’s degree in Psychology.  In March 2012, I enlisted in the National Guard and went to Fort Leonard Wood in Missouri where I completed my basic training.  It was very challenging, but definitely a valuable and life changing experience.  I start officer training through the military this month and plan to branch into the medical field once it’s complete.  I began my EMT course at the New Britain EMS Academy in September 2012.  I’ve always had a passion for helping others and really enjoyed the class.  I love learning and would like to pursue further education.  In my free time, I like running, hiking, reading, listening to music, going to the beach and spending time with my family and friends.  I am excited to begin working in this field and look forward to learning and growing.

Rory Davenport:      FULL TIME, EMT. I am 22 years old. I have lived in the town of Andover my whole life. I went to RHAM high school and got an Associates of Science from Manchester Community College. I am part of the Andover Volunteer Fire Department where I am a Firefighter and EMT. I have been an EMT for almost 2 years, I love EMS and am very excited to start my full time career with ASM. I took my EMT class at ASM through Manchester Community College in the summer of 2011. I hope to eventually continue on to become a Paramedic. I have spent a lot of time hopping from odd job to odd job over the last few years with a few stronger jobs in between, all the while hoping to get a long lasting job as an EMT and I’m ecstatic that it finally happened. I know that nobody is perfect, but I take pride in what I do and whether it’s in a fire, or in the back of an ambulance I do the best I can and I am constantly learning ways to improve myself. In my free time I exercise, I am an avid gamer, and a comic book geek.

Aetna’s Steve Matters to Shave Head for St. Baldricks

Steve MattersHARTFORD — Aetna’s Steve Matters will be going “under the shears” to raise money or children’s cancer research as part of a St. Baldrick’s fundraiser.

According to the St. Baldrick’s website, “In the 1950s, almost all kids diagnosed with cancer died. Because of research, today about 85% of kids with the most common type of cancer will live. But for many other types, progress has been limited, and for some kids there is still little hope for a cure. St. Baldrick’s is the home of the head-shaving event. It’s an easy and fun way to raise money for a very serious cause—like a walkathon, but without the blisters.”

Steve writes, “I will be getting my beautiful hair completely shaved for this event. To donate a small amount or learn more about St. Baldrick’s you can visit and donate on my secure site at: http://www.stbaldricks.org/participants/mypage/603588.”

Cleared for Independent Dispatch: ASM’s Ryan McConville Completes Precepting Phase

Ryan McConville - Ambulance Service of Manchester, LLC.MANCHESTER – As of March 8, 2013, ASM’s Ryan McConville has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

Ryan’s preceptors were Supervisor-Paramedics Bob O’Neil and Melissa Osborne. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Ryan’s final approval came from Eastern Connecticut Health Network after shadowing Ryan and his preceptor in the field as they responded to emergency calls.

Ryan started at ASM as an EMT Basic, obtained a certification in and

Ryan McConville - Ambulance Service of Manchester, LLC.

(L to R): Ryan McConville, ECHN’s Nancy Brunet, Melissa Osborne.

worked as an EMT Intermediate and obtained his paramedic training at Capital Community College.

On behalf of the ASM Family, we would like to wish Ryan the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 5

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Thorough. The [EMTs] were great. They convinced me to go to the hospital and they were right. Nice people!
  • Excellent service, couldn’t have had any better. My mom was transported. The two medics were excellent. Michael had my mom laughing and [they both] made her trip so comfortable. I couldn’t have asked for any better. (ASM’s E998 and E741).
  • Caring (appeared in six surveys).
  • Very professional (appeared in three surveys).
  • Considerate (appeared in three surveys).
  • Thank you for being with us.
  • Responsive.
  • Excellent.
  • Reassuring.
  • Good care.
  • Helpful, kind and accommodating. Thank you.
  • GREAT JOB!!
  • Experienced.

Mr. Rosen Goes to Washington

Justin Rosen - Ambulance Service of ManchesterASM’s Justin Rosen Pursues Government Relations Career in Washington, D.C.

My name is Justin Rosen. I am a former Emergency Medical Technician and Field Training Officer with the Ambulance Service of Manchester (ASM). I recently left ASM to pursue a government relations career in Washington D.C. After four and half great years with ASM, the time was right for me to finally make the big move.

I joined the ASM team in the winter of 2008 while I was a student at the University of Connecticut. When I was first hired, I thought that working for ASM would be a part-time college job. After a few months, I realized that was not the case. ASM is a family of dedicated, intelligent, and caring people. Everyone from the CEO on down to the road crews makes you feel welcome as soon as you walk in the door. After graduating, I knew that working at ASM would always be much more than a career.

As an emergency worker, we would arrive in people’s lives during some of the worst times. Whether it was a medical emergency or a routine transfer, most people were never excited to enter an ambulance. I enjoyed these opportunities to help ease a patient’s anxiety and make a difference in their life.

After two years at ASM I was hired at the State Capitol and continued withJustin Rosen - Ambulance Service of Manchester ASM working evenings and weekends. My work with ASM was instrumental in honing my ability to help constituents and shape policy at the State Capitol. I had the unique ability to see socio-economic programs directly implemented in the greater Manchester area. From there I was able to provide prospective and advice on what worked and what didn’t.

Overall, there is no doubt in my mind that my time at ASM were some of the most positive and influential years of my life. I cannot thank the ASM team enough for the opportunity to have worked there.

Cleared for Independent Dispatch: Aetna’s Andrew Holzhauer Completes Precepting Phase

Andrew Holzhauer (R) is congratulated by Hartford Hospital's Mike Zacchera

Andrew Holzhauer (R) is congratulated by Hartford Hospital’s Mike Zacchera

HARTFORD – As of February 7, 2013, Aetna’s Andrew Holzhauer has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

His preceptor was Matthew Campbell. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Andrew’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

After volunteering with Newington Volunteer Ambulance, Andrew obtained  his paramedic certificate from Capital Community College. Andrew says, “I thoroughly enjoy being a paramedic and look forward to working with the other medics and EMTs at Aetna Ambulance. I have only heard great things about Aetna and am excited to be working here.”

On behalf of the Aetna Family, we would like to wish Andrew the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 4

Aetna Ambulance - Ambulance Service of ManchesterMANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

  • Excellent.
  • Lifesavers.
  • Extremely professional team and very caring for me as a patient and my family.
  • All areas were excellent – the two ambulance men we’re wonderful!! The very best! Please tell them so.
  • Staff was very efficient, concerned and competent. Thank you.
  • Thanks for the awesome care you gave my son.

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.

Kudos from the Cath Lab: Volume 5

Kudos from the Cath Lab

Kudos from the Cath Lab

Field Care: The story says it all… Sunday 8:00 am. According to Aetna Ambulance Service Supervisor Paramedic Joyce Valentukonis:

  1. Assigned to Aetna 201, Alpha/Monitor 6,
  2. The 12-lead was transmitted with success and then a radio patch notifying of a STEMI alert was given.
  3. Just prior to arriving the patient went into cardiac arrest.
  4. The patient was resuscitated upon arrival of parking lot (eyes open and talking). In the hallway, patient went into cardiac arrest again.
  5. As of today: patient is extubated and talking.

Percutaneous coronary intervention (PCI): EMS-to-balloon time: 61 minutes.

The patient’s spouse returned a Patient Satisfaction Survey with perfect scores and a note that says, “Thank you for saving my husband’s life.”

Bolton Brownies Learn About the Role of EMS and the Ambulance

BOLTON, CT – Brownie Troops 10635 and 10636 in Bolton (about 40 second and third graders) are currently working on earning a First Aid Badge.  One of the requirements is to speak with a First Responder and Troop Leaders expressed that the girls were really interested in seeing an ambulance.

“On behalf of Brownie Troops 10635 and 10636, I would like to thank you for your teams for their time.  The girls really enjoyed asking questions and have gained a real appreciation for the responsibilities of First Responders. Thank you again.”

– Sue, Troop Leader

NOTE: Within the Town of Bolton, ASM responds to medical emergencies in conjunction and cooperation with Bolton Fire Department (BFD). ASM provides ambulance and paramedic services for requests that come in via the 911 system. BFD is the designated First Responder and provides all rescue and fire suppression services to the Town of Bolton. In the event of an emergency, always dial 911. 

Cleared for Independent Dispatch: Aetna’s Taylor Salva Completes Precepting Phase

Aetna's Taylor Salva

Taylor Salva is congratulated by Hartford Hospital’s Greg Berryman

HARTFORD – As of November 1, 2012, Aetna’s Taylor Salva has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves.

His preceptor was Robert Velletri. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at Aetna, Taylor’s final approval came from Hartford Hospital after shadowing Taylor and his preceptor in the field as they responded to emergency calls.

Taylor is a new, full time Paramedic who graduated from Capital Community College one year ago. He has lived in the New London/Groton area all his life, until he, his wife, daughter and step daughter recently moved to Griswold. He enjoys boating, fishing and shooting. He has worked as an EMT basic, a firefighter, and ER technician for some time now and is excited to start his paramedic career.

On behalf of the Aetna Family, we would like to wish Taylor the best of luck and say we are very proud to have such skilled professionals on staff.

Aetna Director of Operations Graham MacDonald Retires

Graham MacDonald, Director of Operations, Aetna Ambulance Service, Inc.

Graham MacDonald, Director of Operations, Aetna Ambulance Service, Inc.

As I prepare to leave Aetna Ambulance Service I look back at the many wonderful people that I have had the pleasure to know and to work with. Aetna has always been known as a “family” and I have seen and experienced this first hand.  It was an honor for me to have known both Jean and Ethel Grady. This family truly loved their community and always stood ready to help anyone in need.

Aetna Ambulance has excelled over the years and today it is known as one of the best ambulance companies in the state.  It is widely respected by the hospitals and facilities that we serve. It has become the sought after place to work for EMT’s and Paramedics coming out of school. Our reputation is based not only upon the dedication and excellence in patient care but the family atmosphere that lives on today.

My time here has been a great experience and I have enjoyed coming to work every day. I will miss the many people that I have worked with both here and the Ambulance Service of Manchester.   I am proud to say that it has been an honor for me to be a part of this organization.

Sincerely,

Graham MacDonald, Director of Operations

Aetna Ambulance Service, Inc.

Cleared for Independent Dispatch: ASM’s Josh Traber Completes Precepting Phase

Ambulance Service of Manchester: Josh TraberMANCHESTER – As of November 1, 2012, ASM’s Josh Traber has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves.

His preceptors were Supervisor-Paramedics Vinnie Maston and Melissa Osborne. The full precepting phase can take ten to 12 weeks or more as the paramedic is prepped for the realities of the field. As with all precepting phases at ASM, Josh’s final approval came from Eastern Connecticut Health Network after shadowing Josh and his preceptor in the field as they responded to emergency calls.

Josh started at ASM in 1999 as a Communications Dispatcher. He obtained his EMT in 2000 and started Capital Community College’s Paramedic Program in 2011. 

On behalf of the ASM Family, we would like to wish Josh the best of luck and say we are very proud to have such skilled professionals on staff.

ASM and MFRE: Fire Prevention Week Open House

MANCHESTER — From a card received October 24, 2012:

Manchester Fire Rescue EMS - Ambulance Service of Manchester, LLC.On behalf of the Fire Department and myself, I would like to thank you and the EMS crews who participated with us during our open house. As a long standing partner and critical component of our EMS [system], it was only appropriate for ASM to be there!

The EMS crews were polite, courteous and professional. They took the time to answer questions, give tours of the ambulance and displayed much of their medical equipment.

Again, I would like to express our gratitude and thanks!

Regards,

FF Jay Gonzalez

Manchester Fire Rescue EMS (MFRE)