Kudos from the Cath Lab: Volume 19

Aetna Paramedic receives Kudos from the Cath LabSOMERS — During June 2016, ASM Paramedic Billy Schnepp and his partner Bill Gorman responded to a medical call in Somers, CT. The patient had a witnessed cardiac arrest, was defibrillated by Somers Fire Department prior to ASM’s arrival. The patient had a return of spontaneous circulation (ROSC) from Somers FD efforts and was being loaded into their ambulance.

The patient became slowly able to follow commands and answer questions in the ambulance and responded to care consistent with protocol. The EKG was indicative of a STEMI and Billy wirelessly transmitted the 12-lead EKG to [Hospital], activating their cardiac catherization lab from the field. (#16-43800). Early intervention, teamwork and technology all in play to improve outcomes.

Somers Fire DepartmentExcellent job by Somers Fire Department in their aggressive, accurate and appropriate care. Great job by Billy and Bill on deploying wireless STEMI transmission. This is a strong example of teamwork among ASM and our partners. ASM is proud to work alongside Somers Fire Department. 

Words That Describe Us: Volume 82

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • This was my first experience in an ambulance. Two of the nicest, professional + very caring people. So happy to have professional, experienced and caring staff. (16-31308; S. Dybdahl, M. Cafazzo).
  • Excellent.
  • Very professional.
  • My husband had a serious problem and the paramedics were very helpful. I felt relieved.
  • Courteous and well trained.
  • Professional x 3.
  • Service was good.
  • I am very satisfied.
  • Professional. Very attentive.
  • Outstanding, professional, compassionate. (16-32694; R. Leslie, R. Jones).
  • I was close to death and they got me to the hospital with care and kept me calm all the way. Thanks.
  • Professional person attending to me while riding. Caring.
  • Caring x 2.
  • Very understandable.
  • Caring, compassionate.
  • Professional and compassionate. (16-35130; R. O’Neil, M. Kleza).
  • Very caring.
  • They were very nice.
  • Excellent.
  • Very professional + caring.
  • Comforting. I did feel safe + well taken care of. Thank you.
  • T. was very comforting. Very professional crew. (16-34117; T. Oliver, M. Uddin).
  • Professional.
  • Caring and efficient.

Meet the Newest Members of the Team: ASM Hires Seven – 2016

MANCHESTER — On June 7, 2016 seven EMTs were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Benjamin Adamik:   FULL TIME, EMT. My name is Benjamin Adamik and I’m 22 years old. I currently live in Manchester where I was born and raised. As a recent graduate from the Medical Laboratory Science program at the University of Vermont, I look forward to a career in medicine. In my experiences as an EMT, I have found emergency medicine to be extremely captivating, and is where I see myself contributing within healthcare. I ultimately plan to apply to Physician Assistant programs with the goal of working in an Emergency Department. During my time at college, I was involved in tumor suppression therapy research, took a medical service trip to Lima, Peru, volunteered on a local ambulance service, and had the opportunity to ski some of Vermont’s finest peaks.  In my free time I also enjoy hiking, fishing, swimming, and overall being outside. I have a strong sense of adventure and am always looking to gain new experiences. I believe our experiences are fundamental for who we are as individuals, and therefore to grow and improve ourselves we must seek out the unfamiliar. Altogether I am very grateful for the opportunity to be a part of the Ambulance Service of Manchester, and for the experiences I will be granted as I learn and grow as a healthcare provider.

Michael Cedeno:    FULL TIME, EMT. My name is Michael Cedeno I am 27 years old and I currently live in Hartford, CT. I’ve worked at Manchester Memorial Hospital for about five years. I started off in the kitchen as their Cook and Event Caterer then worked my way to the emergency department doing Patient Access. During my time working in the ED I’ve seen quite a few interesting things that intrigued me to want to learn more about patient care and all that health providers do to help save and improve the quality of life for their patients. I enjoy helping and caring for people so I took my EMT course last fall and I’m glad to have been given an opportunity to help serve and care for the people of the community that are in need and rely on EMS.

Justin Cole:   FULL TIME, EMT. My name is Justin Cole. I am 31 years old. I was born, and raised in Illinois and moved to New England in July of 2012. I currently reside in South Windsor, CT. The majority of my life I have had an interest in the medical field especially since I grew up with family members working in hospitals and as nurses. I am an avid outdoorsman and was looking to combine my love for climbing and my health care interests together. In the summer of 2015 I took a Wilderness First Responder class with plans to start a career in outdoor guiding as a single pitch rock climbing instructor. However, after the first responder class my interest in emergency medicine became more important to me. Following the summer, I signed up for an EMT class in the Fall of 2015 in South Windsor and after starting class I immediately fell in love with it and have developed a passion for emergency medicine. After finishing my EMT class, and earning my certifications I have become a volunteer for the Bloomfield Volunteer Ambulance Service. I am very excited for the opportunity to be a part of the ASM family and grow as an EMT. I am also looking forward to joining such an amazing team of health care providers and serve my community.

Scott Harrington:   FULL TIME, EMT. My name is Scott Harrington I am 29 years old and currently live in Agawam, MA.  I graduated from Western New England College in 2009 with a degree in psychology.  After I graduated I spent six and a half years as a police dispatcher with two different departments in Massachusetts.  I first obtained my EMT certification in 2007 and I finally joined the EMS community in the fall of 2014 when I began to volunteer as an EMT with Suffield EMS.  Soon after I started with Suffield I realized I had found a new career path.  I am looking forward to learn and contribute as much as I can to ASM and the communities we serve. I am also going to be attending paramedic school this fall at Greenfield Community College.  In my free time I enjoy spending time with my fiance, kayaking and target shooting.

Sean McNeff:   FULL TIME, EMT. My name is Sean McNeff and I am a 24 year old from Enfield.  I graduated from Central Connecticut State University (class of 2013) with a Bachelor’s degree in Biology.  I worked a couple jobs in retail and insurance, but decided my desire was to work in medical field/emergency services. I recently completed EMT class at Asnuntuck Community College and got certification shortly after. I hope to one day become a paramedic and remain in EMS. I am happy to finally find a career I am excited for, and couldn’t be happier for the opportunity to begin that career at ASM.

Erind Muco:    FULL TIME, EMT. My name is Erind Muco and I am 22 years old. I was born in Tirana, Albania and moved to the U.S. when I was six years old. I currently live in Wethersfield, CT. I recently graduated from UConn with a B.S. in Biological Sciences and now I hope to attend medical school. At ASM, I am looking to gain invaluable medical experience which will propel me further in my medical career. When given the opportunity, I enjoy traveling and learning about different cultures, as well as watching/playing soccer, football, and basketball. I am proud to be a part of such a distinguished company, and I am excited to begin working.

Karisa Welch:   FULL TIME, EMT. Full time, EMT. My name is Karisa Welch. I am 21 years old and from Somers, Connecticut.  I recently graduated from UConn with a Bachelor of Science in Allied Health and a minor in Psychology. During my time at UConn I was dedicated to serving the community through my leadership roles in Public Health House and my honor society. My experience volunteering in the ER at Johnson Memorial first peaked my interest in health care. I explored this field more by shadowing a Physical Therapist and a Physician Assistant. This helped me discover that my ultimate goal is to become a Physician Assistant.  I currently volunteer with Somers Fire Department. I am very excited to get this valuable experience in emergency care as an EMT. I’m looking forward to learning new things and helping people each day!

ASM-Aetna Currently Seeking Candidates for Medical Billing Positions

Main EntranceDue to our continued growth, ASM-Aetna is currently seeking to add medical billing agents and is seeking qualified and interested applicants.

MEDICAL BILLING

Busy medical transportation company seeks experienced, full time individual in its Billing Department.  Applicant must be motivated, accurate, detail oriented and able to work independently.

2 years medical billing/data entry experience required.

In addition to processing medical claims for insured and private pay clients, responsibilities include extensive interaction with health insurance companies, healthcare facilities and clients.  Must be familiar with medical terminology.

Benefits include medical, dental, life insurance, short term disability, 401-k with employer contribution, vacation, sick and personal time.

Please send resume and salary requirements to ASM, PO Box 300, Manchester, CT  06045-0300.

Thank you very much for seeking us out and wanting to be a part of our growing team!

Josh Traber at South Windsor’s CREC Magnet School

CREC International School Traber A CREC International School Traber BSOUTH WINDSOR — On June 2, 2016, at the invitation of the parent of a patient, Josh Traber and his partner Dan Hammett presented to the students of the Capital Region Education Council (CREC) International Magnet School for Global Citizenship in South Windsor.

Josh and Dan spoke to over 100 pre-school children in five classes, giving out EMS coloring books, offering tours of the ambulance and talking about emergency medical services and 9-1-1 in an age appropriate fashion.

Cleared for Independent Dispatch: ASM’s Jared Krajewski Completes Precepting Phase

Jared KrajewskiMANCHESTER –  As of May 23, 2016, ASM’s Jared Krajewski has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves. His preceptors were Paramedic Supervisor Bob O’Neil and Paramedic Don Hart.

Jared started at ASM in August of 2013. He graduated from the Capital Community College Paramedic program. Jared has volunteered for the Bolton Volunteer Fire Department and worked in the Intensive Care Unit in Manchester Memorial Hospital.

As with all precepting phases at ASM, Jared’s final approval came from Eastern Connecticut Health Network after shadowing him and his preceptors in the field as they responded to emergency calls.

On behalf of the ASM Family, we would like to wish Jared the best of luck and say we are very proud to have such skilled professionals on staff.

ASM at Manchester High School Health Fair, 2016

MANCHESTER — On May 24, 2016 ASM’s Billy Schnepp and Brian Langan attended a Health Fair at Manchester High School to talk to students about about emergency medical services as a health-related career and the role of Paramedics and EMTs during medical emergencies and within the health system.

MHS Health Fair 2016

Words That Describe Us: Volume 81

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Caring, Respectful. They instantly made me feel like everything was going to be okay. The two people were just so wonderful, extremely concerned and empathetic. (16-29487; J. Pearson, K. Stewart).
  • I was very impressed with the professionalism and care. Keep up the great work! (16-29485; R. McConville, T. Luetjen with Manchester Fire Rescue EMS).
  • Great guys. The EMTs came back after my [procedure] to see how I was doing. That meant a lot to me. I can’t thank them enough for their help. (16-28750; S. Gregg, A. Hernandez with Manchester Fire Rescue EMS).
  • Very skilled and caring! Thank you!
  • Wonderful.
  • Men were excellent, caring, professional.
  • Very nice.
  • Well educated. Good job accomplished. (16-30579; J. Shapiro, M. Bouley).
  • Very professional and caring.
  • Very professional, good sense of humor while providing excellent care. (16-30776; B. Langan, J. Craig).
  • The [crew was] wonderful to my husband! (16-30557; E. Sheils, A. Linardo).
  • WOW!
  • Assured me I’d be ok (well cared for).
  • Caring and knowledgeable.
  • The crew were so good.
  • The ambulance crew could not have been kinder or more comforting. I was grateful. (16-31261; M. Tuttle, J. Startup).
  • Very competent.
  • Caring x 2.
  • I felt that they did everything in a professional manner and greatly helped me relax. I felt safe + secure! Thank you. (16-32106; G. Geres, C. Haag).
  • Medics were very kind, considerate and made me feel very comfortable on my first ambulance ride.
  • Very good.
  • Caring and highly professional. They made my five year old feel very comfortable and no scared! (16-31973; G. Geres, C. Haag).
  • Professional and caring. I have never been transported by an ambulance. I was a little anxious, however the team eased my worries. I appreciated their personal and professional care. (16-24253; K. Caldwell, C. Masslon with Manchester Fire Rescue EMS).

Kudos from the Cath Lab: Volume 18

Aetna Paramedic receives Kudos from the Cath LabSOMERS — During early May 2016, ASM Paramedic Billy Schnepp and his partner Brian Langan responded to a medical call in Somers, CT. The EKG was indicative of a STEMI and Billy wirelessly transmitted the 12-lead EKG to UConn Health in Farmington, activating their cardiac catherization lab from the field. (#16-33635).

Per UConn Health: 
A 12-lead ECG revealed a high lateral STEMI. Schnepp consulted with medical control for destination due to patient’s requested choice of PCI center, and received permission to transport to UCONN John Dempsey Hospital. Due to concern for potential patient deterioration, Schnepp received intercept help from Windsor EMS paramedic Wayne Cabral.

STEMI UConnSchnepp called in a STEMI Alert from 33 minutes out. When they arrived at the hospital, thanks to the early notification, the patient was taken directly to the cardiac cath lab on the EMS stretcher where Dr. Michael Azrin and team found a 100% acute thrombic occlusion of the patient’s mid left Anterior Descending Artery (LAD), which was successfully cleared and stented, restoring perfusion. The patient is doing well, thanks to the great job by the EMS/Hospital STEMI team!

19 Minute Door to Balloon. 71 Minute First Medical Contact to Balloon
ED Team: Paul Kaloudis, MD, Leslie Mulhall, RN
Cardiology/Cath Lab Team—Dr. Christopher Pickett, Dr. Michael Azrin, Dr. Nelson Chavarria, Elizabeth Drotar,
R.N., Patricia. Weigle, R.N. , Patty Fagan, R.N., Shelia LaFleur, R.N.

Words That Describe Us: Volume 80

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Efficient and friendly.
  • Very caring and efficient.
  • Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
  • Professional, courteous.
  • They moved quickly and met all my needs.
  • Caring.
  • Excellence!!
  • Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
  • Everyone seemed to know exactly what to do.
  • Very good.
  • Polite + caring.
  • Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
  • Experienced, empathetic, skilled, resourceful + professional.
  • Excellent care.
  • Very good.
  • Professional.
  • Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
  • The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
  • Safe and consider. Went the extra mile.
  • Good job. Keep up the good work you do.
  • Saviors.
  • Excellent.
  • Great stuff.
  • Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
  • Professional + calming.
  • Very kind + put me at ease.
  • Everyone courteous and professional at my home.
  • Outstanding and caring.
  • Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

Words That Describe Us: Volume 79

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very professional and comforting.
  • Very competent and professional.
  • Caring
  • Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
  • Very professional.
  • Proficient.
  • Happy they’re around for people in need. Thank you all.
  • The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
  • Ambulance crew was very professional and knowledgeable.
  • The two paramedics were so helpful. The ambulance crew was great.
  • Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
  • Patient and comforting.
  • Fabulous, caring – very kind.
  • Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
  • Concerned, caring.
  • Professional, courteous, helpful.
  • Professionals.
  • Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
  • They were very professional, polite, and helpful.
  • Very professional, sufficient, well trained & very passionate.
  • Kind + considerate.
  • Very kind.
  • Courteous, efficient.
  • Caring.
  • It was very good/excellent.
  • Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

‘Words cannot explain the gratitude’

R515_2013In an email from April 2016, regarding a response from ASM’s Melissa Osborne, her partner Matt Kleza, and Andover Fire Department:

Dear Melissa, Ben, John and John,

Words cannot explain the gratitude my wife and I have for everyone for coming to the rescue two weeks ago during my heart attack. As Murphy’s Law would have it, the one time we said this winter “what the heck let the sun melt the snow”, little did we know we’d need a 4WD ambulance rescue!  Your team performed admirably under tough conditions during the rescue. Many thanks go especially to Melissa for remembering to grab the “go” bag as we passed by the stuck ambulance. Holding may hand thru the terrible, excruciating pain at first kept me from passing out and of course your defibrillation brought me back to life on the way to Hartford Hospital….

Another defibrillation on the table and two stents later, I’m now resting at home for a few weeks hoping to get back to teaching my students. Once again thanks to the AFD, Melissa and the dispatchers for all you did on the morning of April Xth and continue to do each day for all of us. Hope to see everyone at your annual steak dinner again, however maybe this time it will be a veggie platter for me…

-Patient

(#16-25277)

Words That Describe Us: Volume 78

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

  • Very nice and skilled.
  • Very professional and knowing what they were doing.
  • Engaging and direct. Very pleasant and professional. (16-14296; M. Karanda, C. Raymes with East Hartford Fire Department).
  • Caring.
  • Very professional and kind.
  • K was wonderful. Very caring. (16-11446; K. Russell).
  • Ambulance personnel were very kind + professional.
  • They were incredible!
  • Good.
  • This was the first time I needed an ambulance and they were wonderful. (16-14092; R. Gonska, J. Monahan).
  • Nice people very caring.
  • Very caring.
  • This town is very fortunate to have such professional service. Thank you. (16-16537; C. Raymes, R. Davenport with Manchester Fire Rescue EMS).
  • Great, helpful.
  • Efficient, knowledgeable, caring.
  • Professional enough.
  • Caring.
  • Your lead EMT was outstanding, compassionate and very reassuring. (16-12593; indications that they are referring to FF-Paramedic from Manchester Fire Rescue EMS).
  • They treated me excellent and w/ kind (sic).
  • Professional.
  • Polite Professional Caring.
  • Sympathetic & caring…listened to my concerns…very professional. (16-15940; M. Sparks, H. Marshall with Manchester Fire Rescue EMS).
  • Highly professional.
  • Very professional.
  • Courteous, sympathetic, qualified.
  • Professional, compassionate.
  • They were very nice.
  • Very professional and caring.
  • Highly skilled.
  • Excellent!
  • Caring and professional.

Words That Describe Us: Volume 77

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Efficient + reassuring.
  • Human.
  • Very empathetic and caring team! Paramedics kept me calm with their humor and they worked together and were serious when they needed to be serious. Stayed and talked to me in hospital, very comforting. (16-6983; R. Buechele, M. Sparks).
  • Terrific.
  • Quick and professional.
  • Professional. Your ambulance crew was very knowledgeable, professional and well trained. They also maintained an extremely clean and organized ambulance. (16-8400; J. Rasmussen, R. Fross).
  • I thought your people were professional and knowledgeable.
  • Confident. My husband had a stroke – they were very respectful of his privacy + comfort. He doesn’t remember much but does say they were very good to him.
  • Efficient, professional and caring.
  • Excellent!
  • Thank you for great care.
  • B was very good. She is an asset to your service. (16-11184; B. Sheils).
  • Very professional and comforting.
  • Excellent.
  • Aetna was awesome, and in the past, has been incredible. I appreciate all you guys do. (16-8095; J. Platero, B. Gregorieff).
  • Professional x 2.
  • Glad they came quickly. Thank you.
  • Very professional.
  • Professional and personable and efficient.
  • Awesome.
  • Worked well as a team. Team leader S. directed crew well. Experienced. He seemed to have lot of experience dealing with my child’s condition. (16-13253; S. Lowe with Rocky Hill Volunteer Ambulance).
  • Caring and professional.
  • I appreciate the professional way they did their work. Well trained. Thank you. (16-13234; J. Rodriguez, J. Tyree).
  • Excellent care.

Words That Describe Us: Volume 76

Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Competent + Caring.
  • They seemed well trained.
  • They were very pleasant.
  • Very nice + caring.
  • I have never experienced anything that painful. The EMT/Paramedics not only relieved my pain, they made sure I was responding to the medication appropriately, checked my heart rate, etc. I felt the outstanding work they did was worth my response to you, even at this late date. (15-63667; M. Campbell, E. Grey).
  • Did their job perfectly. Couldn’t ask for a better crew! Crew was very kind + compassionate. (16-1000; C. Everest, R. Grzywinski with Manchester Fire Rescue EMS).
  • Caring & understanding of the medical situation.
  • Friendly.
  • I’m glad I made the call for your help. I’ve called you people three times in the past and I couldn’t feel more secure each time. Thank you. (16-8061; S. Dybdahl, J. Basora).
  • They were excellent. They also made sure my son was comfortable and talked to him the whole way to the hospital. (16-7175; M. Glazier, R. MacDonald).
  • I was having a heart attack and the crew did a great job. I am alive because of their skill. Thank you so much! (16-4211; R. Balkun, M. Kleza).
  • Caring.
  • Excellent, personal care and concern. EMTs were calm, capable + very professional.
  • Professional. I had a trainee and never knew it until talking with him in the ED. He was ready to be on his own.
  • Great.
  • Considerate + professional.
  • Caring and very professional.
  • Excellent and caring + friendly.
  • Considering the circumstances the EMTs were friendly and thoughtful of my needs.
  • T. was professional, skilled, caring and attentive. I had confidence in him immediately. (16-10041; T. Wain, P. Piotrowski).
  • The paramedic was excellent! He was kind + did everything to make sure I was safe + comfortable. (16-10524; M. Traber, C. Haag).
  • Everyone was awesome. Made me and my wife feel comfortable + safe. (16-8665; R. Jones, W. Valencia with East Hartford Fire Department).