Category Archives: Staff News

Cleared for Independent Dispatch: ASM’s Matthew Buerk Completes Precepting Phase

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Matthew Buerk BMANCHESTER –  As of March 11, 2016, ASM’s Matthew Buerk has been cleared by Eastern Connecticut Health Network medical control for independent dispatch as a paramedic to the towns that ASM serves. His preceptor were Paramedic Supervisor Melissa Osborne and Paramedic Greg Derosier.

Matt started at ASM in April of 2013. He graduated from the Capital Community College Paramedic program. Born and raised in East Hartford he obtained his EMT certification in 2007 and worked for Hartford Hospital for three years. Ultimately Matt plans to become a flight nurse.

As with all precepting phases at ASM, Matt’s final approval came from Eastern Connecticut Health Network after shadowing him and his preceptors in the field as they responded to emergency calls.

On behalf of the ASM Family, we would like to wish Matt the best of luck and say we are very proud to have such skilled professionals on staff.

Worlds Apart: Part 4 – Conclusion

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by Aetna’s Tom Sopel

Read Part 1 here…

Read Part 2 here…

Read Part 3 here….

The trip was eye opening for me, both as an EMT and a human being. Seeing the disparities between life there and what we have here is astounding. The things I’ve seen and the people I’ve met were unforgettable, and I want to personally thank Dr. Rafael Vela, Jorge Antonio Hernandez, and Arturo Pineda for having us with open arms. The level at which Dr. Vela gives back to the community is incredible and I aspire to be as great a man as he. Jorge and Arturo both provided our group with amazing insight into the Guatemalan health care system and they did so eagerly and with the warmest of hearts. Thank You.

The opportunities given to us by these people were places of personal growth and understanding for me and my group. We learned so much and I’d like to think we helped some people while we were out there. Looking through the eyes of an EMT, I was very grateful for the tools and technologies available to us here in America, and although the field of emergency medical services is ever growing and developing, compared to what it could be, we are Worlds Apart.

-Tom Sopel

ASM’s Jaime Decaprio Promoted to Assistant Office Manager

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Jaime DecaprioMANCHESTER — On March 9, 2016 ASM’s Jaime Decaprio was promoted to the position of Assistant Officer Manager in the Billing and Call Taking Department.

Jaime has worked for ASM since July 2000, working on areas such as bundle billing agreements for Paramedic services, Medicaid billing issues, non-emergency call taking, customer service, private insurance authorizations and much more.

On behalf of ASM we would like to congratulate Jaime and look forward to more great things from her.

Words That Describe Us: Volume 75

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Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Life savers and very professional.
  • They were extremely professional, competent + compassionate. I could not say enough about the care I received. They were excellent! Note – H. Roy has been wonderful to work with in regards to insurance and bill. (15-93938; S. Dybdahl, B. St. John).
  • Great
  • Excellent crew and excellent service.
  • Thank you for your help and assistance in my moment of need. I am very appreciative of your services.
  • Caring.
  • Caring professionals.  🙂
  • Friendly
  • Life savers.
  • Thorough, courteous.
  • They were very patient and caring to my son who was scared. They kept him calm and were very friendly. (16-6054; J. Platero, B. Gregorieff).
  • Ambulance crew was extremely polite + helpful. Your men did a great job. (16-1455; R. Bilodeau, R. Anderson).
  • Professional – efficient – caring.
  • Very fine care, professional, courteous. Made sure my wife followed the ambulance and helped her with parking. Top notch! (15-90678; A. Fine, T. Luetjen)
  • I understand that the woman with me in the ambulance was from your Manchester team. She was very caring and did an excellent job in caring for me and I am truly thankful. Please forward my thoughts to her. (16-235; M. Osborne).
  • Professional and caring.
  • Very professional.
  • They were outstanding and compassionate! Quick to arrive.
  • Satisfactory.
  • Prompt, professional and personable.
  • Every one of them were great + very kind to me.
  • Very kind, professional and empathetic.
  • Professional.

Worlds Apart: Part 3

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Worlds Apart 3by Aetna’s Tom Sopel

Read Part 2 here…

As for Guatemalan EMS, we were very fortunate to be introduced to Mr. Arturo Pineda, Chief of Services, EMT, who was a longtime friend of Jorges. Mr. Pineda was kind enough to show us their base of operations.

He explained that most services, like their own, were Fire/EMS, and that EMS was provided under three different systems in Guatemala. There were the private companies that catered to the wealthy, the semi-private system that catered to the elderly and special populations, and lastly there was the public system, which he operated under.

The public system, although free, was extremely overburdened and having a waiting list of calls was sometimes an unfortunate reality. Mr. Pineda and his team at Cuerpo de Bomberos Municipales de La Antigua would run one or two ambulance for all of La Antigua, covering everything. It’s more understandable when you see that La Antigua’s population of 34,000 pales in comparison to Hartford’s 125,000. They had about three ambulances total, all donated from Japan from what appeared to be the 1980s.

When asked if I could inspect their equipment I found an oxygen tank, a stretcher and an AED/3 lead ECG that dated back to what I’d assume was the 70s, a long ways away from what is available to us in our ambulances. The medications they are legally allowed to provide are oxygen, glucose, albuterol and epinephrine, however they only carried oxygen, the other 3 would have to be provided by the patient. It’s moments like these where you really appreciate being able to collar a patient, or having things like trauma pads and nasal cannulas.

As for the paramedic level, medic positions will usually be filled by doctors, because the political and financial environment pushes them into field. Even then, whether they have any medications to give is a game of chance. This all being said, the work that the men and women working for the Bomberos Municipales de La Antigua is nothing short of amazing.

Cleared for Independent Dispatch: Aetna’s Michael Bouley Completes Precepting Phase

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Michael Bouley AHARTFORD –  As of March 1, 2016, Aetna’s Michael Bouley has been cleared by Hartford Hospital medical control for independent dispatch as a paramedic to the towns that Aetna serves. His preceptor was Paramedic Kevin Stock.

Michael started at Aetna in November of 2015. He graduated from the Capital Community College Paramedic program after studying western philosophy and sociology at Central Connecticut State University. Michael has also been a volunteer EMT and field training officer with Windsor EMS for three years.

As with all precepting phases at Aetna, Michael’s final approval came from Hartford Hospital after shadowing him and his preceptor in the field as they responded to emergency calls.

On behalf of the Aetna Family, we would like to wish Michael the best of luck and say we are very proud to have such skilled professionals on staff.

Words That Describe Us: Volume 74

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Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • They were calm + professional which was greatly appreciated + were careful driving knowing I was following behind them (patient’s spouse).
  • Excellent.
  • Pleasant, professional, concerned + understanding. (15-96431; J. Rassmussen, J. Bak).
  • Very professional.
  • The ambulance crew were very kind people. (16-79; J. Pearson, K. Stewart).
  • Very interested in patient; lighthearted and comforting. I felt very safe with the paramedics, they were all so friendly and really calmed me down despite the situation. Great Job Everyone! J (16-369; M. Karr, B. Sullivan).
  • I think your [staff] was excellent.
  • Very professional and took good care of me. The ambulance crew had a calming effect on me which made me feel I was in the right place. (16-3446; M. Mosebach, J. Pearson).
  • The crew was very professional.
  • All were very thorough, nice and seemed to know exactly what they needed to do. All showed concern. Thank you! (16-2103; M. Carter, T. Webster).
  • Professional and compassionate.
  • They were wonderful.
  • Completely professional, care for my wife as well as me. Very happy with all of them. Wonderful people!
  • Very professional.
  • Professional! Competent! Outstanding! I would like to acknowledge the hard work that your team does and their ability to put people at ease in crisis and their superb care. Please thank them on my behalf. (16-1718; T. Oliver, K. King).
  • Pleased with the ambulance crew.
  • Kind and caring to everyone involved.
  • Professional.
  • Overall service was great. Team arrived in a timely manner.
  • Fabulous.
  • Calm, skilled & professional. Very impressed with the EMT’s skills and calm mannerisms. They explained every step, in such a professional way, helped me stay calm + focused as I was bleeding + traumatized. Thank you!! (16-4267; R. Davenport, M. Guertin with Manchester Fire Rescue EMS).

Worlds Apart: Part 2

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Worlds Apart 2

Aetna on top of Mt. Pacaya!

by Aetna’s Tom Sopel

Read Part 1 here….

“So how long does it take for an ambulance to show up to these places if people need immediate attention” I asked Jorge and Dr. Vela. Hours. Not one or two, but possibly five or eight. An overburdened, underfunded EMS system meant for longer response times and some of these villages are so remote that they can only be accessed by vehicles in the dry season (summer months), otherwise the rivers grow too torrential to let cars pass. One clinic we ran was particularly deep into the jungle and hadn’t seen a clinic in over 25 years! That was the day a child saw my white, foreign face and ran away crying. It’s like he didn’t even care that I have an awesome personality…

Ok, so let’s say something happens and you can wait the few hours for an ambulance to get there. You were somehow able to stretch that golden hour of your stroke into a tarnished eight, then what? Hop in the back and start burning rubber, right? Wrong. The Guatemalan healthcare system won’t take you unless have all your paperwork signed and filled out for that particular trip, as payments need to be established BEFORE the trip, not after. That brings the interesting question: What if you’re unconscious? Well, you better hope that a loved one is around to do the paperwork for you then! Ok, stroke survived, paperwork filled out, hospital time! Wrong again.

As it turns out, treatment in Guatemala is based on a graded scale where treatment isn’t necessarily catered to acuity. You’re bumped up to progressively more and more developed health care facilities until you reach the one you need. Where first you’re dropped off at a clinic like the ones we ran or an average doctors office, and then they slowly pass you up the chain until you’re finally allowed to be transferred to a hospital. All they do in the meantime is stabilize the patient and pass them along – often a stark contrast to Hartford.

Words That Describe Us: Volume 73

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Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Today I had a very positive and professional experience while escorting my grandfather in an ambulance to his doctor’s appointments. We were on ambulance to 211 with M and A. They provided a safe, friendly and appropriate way for my grandfather to go from his rehab center to his appointments. Thank you. (M. Flynn and A. Dias)
  • Professional with a great sense of humor. (15-87242; J. Bak, R. Fross).
  • Excellent.
  • Good.
  • Professional + very helpful.
  • Professional + caring.
  • Fantastic.
  • Great professionalism + personalities (bedside manner). (15-95046; R. McConville, T. Luetjen).
  • Professional and caring.
  • Professional.
  • From Step-1 to end everything excellent! (15-94284; A. Fine, B. Langan with East Hartford Fire Department).
  • Todd was a very compassionate and caring paramedic. (15-94627; C. Heitman, P. Yakushchenko with East Hartford Fire Department).
  • Very good job.
  • Caring.
  • The two gentlemen who provided the care, support and transportation to the hospital were professional and competent. I felt I was in good hands at all times. Excellent. (15-94980; M. Tuttle, J. Bak).
  • Very professional.
  • Awesome.
  • Professional and competent.
  • We are always grateful for the care & professionalism the crew shows. (15-95518; G. Derosier, A. Cichy).
  • Thank you for excellent care!
  • Calming. Excellent service start to finish! (15-77607; C. Willey, J. Pearson).
  • Very kind.
  • Excellent – Professional.
  • Professional x 3.
  • The team who care for me was reassuring and professional. (15-93456; M. Sparks, A. Debisschop with East Hartford Fire Department).
  • Very well organized.

Worlds Apart: Part 1

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Dr. Rafael Vela and myself nearing the end of a successful week of clinics.

Dr. Rafael Vela and myself nearing the end of a successful week of clinics.

by Aetna’s Tom Sopel

La Antigua, Guatemala — Hello, my name is Tom Sopel and I’m an EMT here at Aetna. This past January I flew to Guatemala to work under the Medical Humanitarian Society of Uconn in order to provide patient care to rural areas of Guatemala. The culture was as vibrant as it was care free, the kind of atmosphere that lets you slow your clock down and loosen up your laces. I guess you can say that an important medical lesson I learned out there was that the human body naturally wants to smile when it’s never been exposed to (Hartford) winter. But seriously, the place was amazing. We spent two weeks in various villages across Guatemala running health care clinics, working with hundreds of patients to provide much needed medical treatment for those in need.

Out there we were met by our friend and translator, Jorge Hernandez who helped us with organizing patient care sites and Dr. Rafael Vela, who was an amazing doctor who would volunteer his time to go with us out to the different villages and coffee plantations spotted across the jungles of Guatemala. Continue reading →

Meet the Newest Members of the Team: Aetna Hires Four – 2016

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HARTFORD — On February 10, 2016 two EMTs and two Paramedics were added to the Aetna team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Brigid Cox:   FULL TIME, EMT.  My name is Brigid Cox, I am 22 years old, and I am from South Windsor. I graduated in May from Fairleigh Dickinson University in New Jersey.  I earned my B.S. in Biology with a concentration in Anatomy and Physiology. I have always wanted to work in the medical field. Within the last couple of years I finally decided that I wanted to be a Physician’s Assistant.  I am interested in emergency medicine, making EMS a perfect way for me to work towards my career goals. I like spending my free time outdoors; hiking, camping, or swimming and I would really like to start rock climbing.  I also love traveling and trying new things, especially different foods. I am really excited to be starting my first job in the medical field and to finally be able to help out my community.

Kyle Durand:     FULL TIME, EMT. My name is Kyle Durand, I am 22 years old and I am from Bristol, CT. I graduated from the University of Connecticut in 2015 with a Bachelor’s Degree in Physiology & Neurobiology. After graduation I enrolled in an EMT program in South Windsor and obtained my license in October of 2015. I originally attended UConn with the goal of graduating with a Bachelors in Fine Arts in acting, as my career goal at the time was filmmaking. While filmmaking is still a very passionate hobby of mine, my interests shifted to the medical field my first semester after I attended a Neurobiology lecture. Since then I have been enamored with the medical field, having worked for the St. Francis Radiology Department, volunteering for Americorps in Willimantic, and helping research genomic markers for familial disorders and diseases. In my spare time I like to play football, rock climb, go hiking, learn a new language and travel as much as possible. I could not be happier to work for Aetna as an EMT and help make a difference in the community I live in. The experience I gain working for Aetna Ambulance will be an invaluable asset to my future career goals and myself. I’m very excited to be a part of the Aetna Ambulance team and all of the new opportunities that lie ahead.

Dan Hope:    FULL TIME, Paramedic. My name is Dan Hope and I am 28 years old. As a recent graduate of the Capital Community College Paramedic Program. I am excited to join the team of EMTs and Paramedics at Aetna Ambulance. As a resident of Monson, Massachusetts, I have worked full and part time as an EMT-Basic for both private ambulance and municipal Fire Department services. After working mostly service-based jobs since high school, I have discovered a true passion for EMS since 2013 and have dedicated much of my time to improving my skills and knowledge base as a field provider. In my spare time, I am an avid hiker and enjoy traveling. I look forward to beginning my career in paramedicine with Aetna Ambulance.   

Amanda Kneipfer:    FULL TIME, Paramedic. My name is Amanda Kneipfer and I am 23 years old, originally from Wallingford, CT. I graduated from Colby-Sawyer College in 2014 with a degree in Child Development and a minor in Psychology. While in college, I studied abroad for a semester in Madrid and travelled to four other countries during my time there. I love to travel and have been to nine different countries to date. I originally thought that I wanted to go to grad school to become a Social Worker, but quickly found a passion for EMS after taking my EMT course. I have been volunteering for Wethersfield Ambulance for a little over a year, and just completed the paramedic program through New Britain EMS Academy. I am very excited for the opportunity to be a part of the Aetna team and can’t wait to meet and work with everyone!

Kudos from the Cath Lab: Volume 17

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Aetna Paramedic receives Kudos from the Cath LabROCKY HILL — During early February 2016, Aetna Paramedic Ryan Gonska and his partner Logan Royale responded to a medical call in Rocky Hill. The EKG was indicative of a STEMI and Ryan wirelessly transmitted the 12-lead EKG to Saint Francis Hospital, activating their cardiac catherization lab from the field. (#16-8644).

Rapid identification, treatment, and early notification (STEMI ALERT) is vital in the care of patients with cardiac emergencies such as ST Segment Elevation Myocardial Infarction.  We hope the attached information is useful in the design and monitoring of your treatment strategies.     — Saint Francis Hospital staff

SFH Cath Lab Patient Follow-Up Form

Treatment by EMS and Direct to SFH ED

EMS Agency: Aetna Ambulance

Indication: STEMI

First Medical Contact (FMC) (at pt side)                             16:13    elapse: 00:00

EMS 12 Lead Acquisition Time:                                           16:17          elapse: 00:04

EMS STEMI Alert Request Time (source: cmed):                16:37          elapse: 00:20

EMS 12 Lead Transmit Rec’d Time (source: Lifenet):        16:19          elapse: 00:02

Arrival Time (SFHED):                                                          16:51          elapse: 00:14

Cath Lab Arrival Time (SFH):                                              17:13          elapse: 00:22

Procedure Start Time:                                                        17:28          elapse: 00:15

Vessel Angiography Findings / Treatment: 3V Dz; Coronary Artery Bypass Graft Consult.

Comments: Patient went MD office due to prolonged chest pain and shortness of breath; APRN performed EKG and administered Aspirin; No first medical contact time, so EMS times utilized- EMS dispatched 16:05 on scene 16:10. Transport 16:31. EMS performed 12-lead; STEMI Center activation at 16:37. Cath lab notified prior to arrival of patient. Patient required emergent coronary artery bypass graft instead of stents.

Meet the Newest Members of the Team: ASM Hires Six – 2016

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MANCHESTER — On February 3, 2016 five EMTs and one Paramedic were added to the ASM team. As part of our continued growth Aetna and ASM seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.

Justin Craig:    FULL TIME EMT. My name is Justin and I am 24 years old. I graduated from Central Connecticut State University with a bachelor’s degree in Sociology.  Soon after graduating I started pursuing my EMT certification. I applied at ASM because I had my ride a long there and really enjoyed my experience. I was recently accepted as a Volunteer Fire Fighter in South Meriden and plan on getting my Firefighter-I certification in the near future. I am really big into the outdoors; love to go fishing and camping all around New England. I have two dogs Cody and Bear, which I go on hikes with. I am looking forward to starting my career at ASM and getting started in the EMS field.

Kaylyn Fuller:    FULL TIME, EMT. Hi, my name is Kaylyn Fuller.  I am 23 years old and live in South Windsor.  I graduated from Eastern Connecticut State University with a B.S. in Biology in May of 2015.   Eventually, I would like to go to school for Physician’s Assistant.  During my time shadowing doctors and PA’s in preparation for PA school, I was able to spend time in the Harlem, New York Emergency Department.  I fell in love with emergency medicine and decided that this was how I wanted to spend my time before PA school.  I felt that emergency medicine gave the most immediate gratification by giving the greatest help in the shortest amount of time.  For me, being an EMT is the best way to combine my love for medicine, science and being around people.  I have worked in the restaurant business since I was 16.  Most recently, I left to start EMT work from bartending and restaurant management.  Though I enjoyed being around people in food service, I really wanted to be in the medical field and be hands-on in pre-hospital care.  I am so excited to finally be in the field I love, practice emergency medicine and gain as much experience as possible.

Michael Karanda:   FULL TIME, EMT. My name is Michael Karanda. I am 25 years old originally from Glastonbury, CT. I graduated from Central Connecticut State University in 2013 with my bachelors degree in Criminology and a Minor in Psychology. I  first became an EMT in 2013 through Bristol Hospital. I recently attended Capital Community College to become a Paramedic. During my spare time I volunteer for the Glastonbury and Hebron Fire Departments. I also enjoy spending time with family and my three Bull Terriers. Emergency Medical Services is a field in which I truly enjoy. I am thankful for the opportunity and I look forward to working with ASM and with the communities in which they serve.

Elizabeth Miller:   FULL TIME, EMT. My name is Liz Miller and I am 22 years old. I recently graduated with a B.S. in Allied Health Sciences from University of Connecticut. For the past nine months I have been working as a private patient care assistant in Storrs. I am thrilled to become a part of ASM and to be working as a full-time EMT. During the summer I volunteer for a week at Camp Amerikids, recently renamed The Elm Project, which is a summer camp for children who are affected by HIV/AIDS or Sickle Cell Disease. In my free time I enjoy swimming, hiking, and surfing. I love traveling; I lived in Scotland for my Junior year in college which gave me the opportunity to visit a few different countries in Europe. I have a deep love for SmartWool socks and I also enjoy eating Nilla Wafers in my pajamas, building miniature snowmen when it only snows two inches, and dodging jellyfish when I go swimming in the ocean.

Meghan Pierce:   FULL TIME EMT.  Hi, my name is Meghan Pierce I’m 31 years old.  I’m a CT native currently residing in Coventry; however, I previously resided in Kentucky where I obtained my BS in Wildlife Management from Eastern Kentucky University. I went to SOLO Wilderness Medical School in New Hampshire and received a Wilderness EMT certification. I was able to obtain a job with North Conway Ambulance and have enjoyed working in the EMS field.  I also have a Firefighter-I certification and while I’ve enjoyed structural firefighting, my favorite is the Wildland  firefighting aspect.  In my free time, I enjoy being outdoors, hiking, kayaking, and fishing.  I’m looking forward to joining and contributing to the ASM Team.

David Thiery Jr:   FULL TIME, PARAMEDIC. Greetings! My name is David Thiery Jr and I am 26 years old. I hail from northwestern,CT and currently live in Waterbury,CT with my lovely fiancée. I just recently attended Yale New Haven Sponsor Hospital’s critical care transport program, and I have received the designation of FP-C (Flight paramedic certified) from the Board of Critical Care Transport Paramedic certification. I graduated from Bridgeport Hospital Emergency Medical Institute’s Paramedic program in 2014. My goal is to further my career in critical care medicine, I will be pursuing my RN to obtain my flight nurse, and I have been considering a masters degree in cardiovascular perfusion. In my spare time, I volunteer with New Hartford Ambulance and I am a per diem Paramedic with Stamford EMS. I also enjoy being an amateur musician. I am very excited to be joining the ASM team and look forward to working for a progressive company.

Praise for Aetna’s Eric Thepsiri and Donna Achilli

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In an email from late January 2016:

Eric Thepsiri

Eric Thepsiri

“Just before we got onto the highway, mom was in such distress that we decided to pull over and call 911 so that an ambulance could transfer her and treat her along the way. A few minutes later, mom was in the ambulance, shaking from extreme chills, extreme lower back/hip and leg pain, and nausea.

Donna Achilli

Donna Achilli

The terrific professional ambulance paramedic named Eric and his associate EMT Donna, (who drove the ambulance) reassured mom, while Eric checked her vitals (including blood pressure which was good) and gave her a dose of Fentanyl (a fast-acting pain killer) that immediately brought her some relief.  He also wrapped her in blankets which helped her to warm up quickly. Meanwhile, I rode in the back of the ambulance with mom and shared info on her meds and background on the infusion treatment with Eric.

The ambulance crew was so professional and amazing — both in their treatment of mom and their compassion and emotional support for all of us. Please thank the crew for us.”

Note: Run #16-6852, certain information redacted for privacy.

Words That Describe Us: Volume 72

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Aetna Ambulance Service, Inc. - Ambulance Service of Manchester, LLC.MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

  • Excellent care was given!
  • Very highly skilled. (15-91275; R. O’Neil, T. Luetjen).
  • Excellent.
  • Outstanding!!
  • Your ambulance crews are above reproach. There are not enough words to praise them! Excellent is the best I can say! (15-89364; R. Balkun, D. Rice).
  • We cannot fully express our gratitude to you both for the wonderful care you provided to [Patient] in Ellington on [date]. We fully realize that your competent and professional actions helped save his life. On behalf of ourselves, as well as our children and grandchildren, we wish you a very Merry Christmas and thank you for making our holidays especially meaningful this year. (15-87177; shared directly with ASM medic crew with Ellington Volunteer Ambulance Corps).
  • Very professional and timely.
  • Comforting, Compassionate, Courteous. (15-92498; R. McConville, H. DiGirolamo).
  • Fantastic.
  • The two members of the crew were phenomenal with my mother and I. They were compassionate, caring, yet focused and professional. My mother was treated so well, considering she was so nervous and worried. They let me go with them in the ambulance and talked to me about her issues, explained everything and continued to do so once inside the ER. True professionals yet their care and concern was above board for myself also. Wonderful team. Sadly, my mom passed away in the hospital…I know she would have wanted to thank them both personally for their care that night. (15-88514; J. Pasquale, K. Mathiau).
  • Job well done.
  • Efficient + caring.
  • Very professional + the best.
  • Very professional.
  • Excellent
  • L and R were the EMTs for my mother when she went to the hospital and Doctor for medical visits. They were excellent and gave my mother very good treatment. They were very professional and helpful to me and my mother. Thank you for employing such good EMTs. (16-685, L. Cashman, R. Houser).