MANCHESTER — On April 29, 2016 ASM’s Ryan Bochman and Cody Lemire attended Bowers Elementary School 3rd Annual Career Day to talk to the children about ambulances, Paramedics and EMTs, and medical emergencies.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
In an email from April 2016, regarding a response from ASM’s Melissa Osborne, her partner Matt Kleza, and Andover Fire Department:
Dear Melissa, Ben, John and John,
Words cannot explain the gratitude my wife and I have for everyone for coming to the rescue two weeks ago during my heart attack. As Murphy’s Law would have it, the one time we said this winter “what the heck let the sun melt the snow”, little did we know we’d need a 4WD ambulance rescue! Your team performed admirably under tough conditions during the rescue. Many thanks go especially to Melissa for remembering to grab the “go” bag as we passed by the stuck ambulance. Holding may hand thru the terrible, excruciating pain at first kept me from passing out and of course your defibrillation brought me back to life on the way to Hartford Hospital….
Another defibrillation on the table and two stents later, I’m now resting at home for a few weeks hoping to get back to teaching my students. Once again thanks to the AFD, Melissa and the dispatchers for all you did on the morning of April Xth and continue to do each day for all of us. Hope to see everyone at your annual steak dinner again, however maybe this time it will be a veggie platter for me…
-Patient
(#16-25277)
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
From a letter dated March 23, 2016, sent to ASM:
I would like to commend your staff of EMTs for the excellent service they provided while transporting my husband and me from the Woodlake Rehabilitation Center in Tolland to the Hospital of Saint Raphael in New Haven on a weekly basis for the past two months. They were professional, courteous, and attentive. Please extend our thanks and appreciation to the EMTs who provided us with such a valuable service.
Sincerely,
[Patient’s spouse]
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
In a letter from early March 2016:
To Whom it May Concern:
For the first time in my 54 years, I had to call an ambulance for transport to the hospital for a severe [condition]. The paramedics, Jared and Bob, who were dispatched from the SWPD, were professional, compassionate, and skilled. They made me feel comfortable and provided top-notch care.
With sincerity and gratitude,
[Patient who is a physician]
(16-16321, South Windsor)
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
In an email from late January 2016:
Eric Thepsiri
“Just before we got onto the highway, mom was in such distress that we decided to pull over and call 911 so that an ambulance could transfer her and treat her along the way. A few minutes later, mom was in the ambulance, shaking from extreme chills, extreme lower back/hip and leg pain, and nausea.
Donna Achilli
The terrific professional ambulance paramedic named Eric and his associate EMT Donna, (who drove the ambulance) reassured mom, while Eric checked her vitals (including blood pressure which was good) and gave her a dose of Fentanyl (a fast-acting pain killer) that immediately brought her some relief. He also wrapped her in blankets which helped her to warm up quickly. Meanwhile, I rode in the back of the ambulance with mom and shared info on her meds and background on the infusion treatment with Eric.
The ambulance crew was so professional and amazing — both in their treatment of mom and their compassion and emotional support for all of us. Please thank the crew for us.”
Note: Run #16-6852, certain information redacted for privacy.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included:
From a thank you card received at ASM in December 2015. From a 15 year old patient in South Windsor:
To all of the ASM Paramedics:
You guys have been to my aid many times. My dogs have scared you. My little brother called once. I’m eternally grateful for everything you all have done for me and my family.
Asthma isn’t fun and I was actually just released from the hospital today…
But it’s nice to know I’m always in good hands. Let’s hope I don’t see you guys any time soon!
Signed with a heart by the patient.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the answers/responses included: