MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Caring, Professional, Skilled. (14-54303; G. Desrosier, D. Rice).
• Very courteous – helped me to relax. This was the best service I have ever received. (14-68682; R. O’Neil, J. Rasmussen, S. Yenco).
• Very kind to my son. Thank you!
• Professional, caring.
• “In good hands”
• Excellent service.
• Terrific!
• Prompt and very professional. (14-69860; R. Buechele, M. Makulis).
• Very reassuring in a stressful situation. (14-70101; J. Traber, C. Haag).
• Excellent crew.
• Just a great job all around. Thank you so much for your prompt and courteous care. (14-57535; R. Bilodeau, C. Masslon with Manchester Fire Rescue EMS).
• Caring.
• Excellent.
• Helpful, knowledgeable, and capable. (14-71133; S. Allen, S. Yenco).
• Professional & Caring!!! Thank you so much! Both [EMS Providers] eased my fears and concerns during a very stressful and unnerving time! (14-72211; H. Mendes, R. Houser).
• Professional x 2.
• Very caring and professional people.
• Great.
• Very caring and comforting.
• Very professional and caring. Great job! (14-71603; S. Thompson, J. Hornish).
• Attentive to my needs. Both individuals with me in the ambulance helped me to relax and control the pain on the way to the hospital. (14-72077; R. Buechele, J. Lentini).
• Awesome. Very professional at a very stressful time. Answered all my questions and made a smooth entry into the hospital. Wonderful group of people. (14-70347; M. Osborne, S. Parent).
• [K. Russell] provided outstanding professional service.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Very caring.
• Good.
• Very prompt and courteous.
• Fantastic.
• Well trained and very efficient.
• Very competent.
• Excellent.
• Very caring.
• Well satisfied. Good guys.
• Excellent service.
• Very professional. Checked [up] on me in hospital emergency room. (14-63006; T. Allbee, M. Sparks with Town of Manchester Fire Rescue EMS).
• Very professional x 3.
• Clean and caring.
• Professional and efficient.
• Calm and reassuring.
• Appreciated.
• Efficient.
• Exceptional. The Talbots have been friends with my parents since 1950. Roger and Irene are my godparents and I never knew about the hearses he drove. ASM has come a long way!
• Both very nice and polite and talked with me all the way to the hospital.
• Professional yet casual – not stressed at all! (14-66859; D. White, S. Norton, C. Masslon).
• Excellent – Professional and courteous!
• Good.
• Great service.
• Friendly.
• Caring!
• Excellent!
• [EMS Providers] had great sense of humor. (14-53772; K. Baker, K. Beaulieu with East Hartford Fire Department).
• Skilled and caring.
• An excellent service.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• I can’t stress enough how great the ambulance crew was. (14-71121; A. Harkins, A. Ordway).
• Great service.
• Superb!
• Efficient.
• Caring x 2.
• Satisfactory in all respects.
• Skilled, efficient, kind, pleasant. (14-56850; G. Geres, K. King).
• Careful and gentle.
• Very professional.
• Polite and concerned.
• Caring and efficient. There was a student with the crew. She was introduced and I was asked if it was okay for her to participate in my care. Teaching was conducted [in a] professional manner. (14-51632; C. Chasse, N. Chasse).
• Highly skilled.
• Crew acted professionally.
• Staff was very professional.
• Professional; empathetic
• Very good – I have had their services several times!
• Professional & caring
• Excellent, very caring and professional.
• Excellent, knowledgeable, professional. Great crew, great service. (14-60309; V. Maston, N. Raiola).
• Professional x 4.
• Caring x 2.
• Very good.
• The whole crew [was] very pleasant and helpful. Thanks.
• Excellent + Professional + knowledgeable. Very well done. (14-61341; R. Buechele, M. Holt responding with Manchester Fire Rescue EMS).
• Very professional.
• Comforting.
• Outstanding.
• Kind and excellent.
• Very good.
• Very comforting.
• Professional x 13.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent.
• Very professional.
• Very professional. I’ve not had to use this type of service before so I’ve nothing to compare. However, I was beyond impressed when an IV can be put in without almost noticing it!
• Compassionate professionals.
• Outstanding people.
• Great.
• Very quick, efficient, pleasant. Made me relieved to be in good care. Lady who did my EKG etc was very efficient and I believe caught the problem that before had not been [caught]. (14-54068; R. Buechele, M. Sparks, C. Judge).
• Caring and good at explaining what was going on. (14-54065; R. Balkun, D. Rice).
• Professional x 3.
• Dedicated, professional and knowledgeable. (14-53413; C. Ferguson, P. Kelley).
• Excellent service! The ambulance rides like a truck and is uncomfortable. Very bumpy ride.
• Professional. Thank you.
• Very good.
• Efficient. The EMTs had a tough job with me – I had a broken shoulder, they had to get me out of a tiny bathroom without further injury or pain and I think did an excellent overall job. (14-16235; M. Levasseur, R. Bilodeau).
• Very caring, concerned and skilled. I felt totally helped and saved by the whole team that arrived. I don’t know what I would have done without them. (14-51246; J. Bush, D. Tedeschi responding with East Hartford Fire Department).
• Excellent.
• Outstanding job!
• Nice to me.
• Caring  Compassionate
• The ambulance crew was excellent. (14-58696; R. O’Neil, S. Boutot).
• Efficient, professional and friendly in a scary situation. (14-59545; M. Levasseur, R. Anderson with Manchester Fire Rescue EMS).
• Dedicated, hard working, caring people. Especially Michael (handlebar mustache), a credit to your organization (presumably from East Hartford Fire Department) (14-60280; J. Bak, P. Kelley with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional, courteous, considerate, caring and human! (14-44049; S. Crittenden, M. Khan).
• Awesome.
• Professional & very pleasant.
• Caring x 2.
• Reassuring.
• Compassionate.
• Efficient.
• Very caring. All 4 of the responders were calm, kind and so helpful. My son was in great hands as the patient as were my daughter and I also.
• The crew was professional and very calming. (14-47322; M. Buerk, J. Krajewski responding with Manchester Fire Rescue EMS).
• Very professional x 2.
• Compassionate and efficient. Well trained. (14-47200; E. Sheils, D. Pozniak).
• Highly professional – They saved my life. Thank you! (14-48389; M. Osborne, M. Sparks).
• Prompt, professional, courteous (14-63998; M. Osborne, S. Parent).
• The ambulance staff were very helpful and kind. Thank you! (14-47902; G. Desrosier, M. Sparks).
• EMT very professional.
• Caring, professional.
• Excellent, knowledgeable, professional (14-65434; R. Bilodeau, R. Fross).
• I was very impressed with the whole crew! I had fallen and couldn’t have got up by myself (14-65831; T. Oliver, T. Luetjen).
• As good as it gets. (14-66424; R. O’Neil, J. Rasmussen, H. Carl).
• Professional and pleasant. (14-65995; A. Ordway).
• Amazing. We always use and trust ASM. Very compassionate. (14-65191; D. Slomcinsky, B. Langan).
• Competent.
• Very professional and caring! (14-57104; T. Marshall and B. Langan with Coventry Volunteer Fire Association).
• Qualified.
• The services were excellent and professional. (14-66112; D. Noyes, T. Whalen).
• Very caring and professional. (14-66749; M. Pacheco, J. McKenna).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional and caring. I have to commend the EMTs for their efforts and concern. (14-54475; T. Whalen, D. Noyes).
• Team co-coordination and care – excellent and reassuring to both patient and family (14-53604; K. Baker, K. Beaulieu with Manchester Fire Rescue EMS).
• Very helpful during a very difficult time + caring. You have a excellent staff! Thank you. (14-53200; M. Traber, M. Sparks).
• As a complex medical patient I can be very difficult to treat. The entire crew showed tremendous cooperation and communication in my care and treatment. ie. the driver stopped for the EKG and the “stick” was coordinated with a stop light. What the crew did not realize was their patient is a firefighter, combat life saver and soon to be retired military soldier. I do not easily impress and the care and professionalism of your entire crew regardless of role, reflects great credit upon them and your organization. Please share this strong commendation with the crew. (14-40971; T. Allbee, C. Haag responding with Manchester Fire Rescue EMS).
• “Praise” The EMT/Paramedics were understanding of the situation, provided immediate evaluation of medical requirements and offered medical assistance with professionalism while maintaining the comfort and dignity of my husband. Thank you for being there. (14-52651; T. Allbee, H. Marshall).
• Really professional and calming. (14-51518; A. Fine, D. Hammett).
• As I expect it to be (professional at all times).
• Professional. Your team couldn’t have been better! Thank you. (14-43920; M. Carter, M. Flynn).
• Excellent x 3.
• Professional/well prepared. (14-60160; H. Jolly, A. Harkins).
• Ambulance crew [was] very skilled and pleasant. (14-40966; R. Buechele, H. Marshall).
• [R. Buechele] quickly figured out what would work with my daughter to slow down her breathing. (14-58100).
• Very good.
• Wonderful, professional.
• Comfortable ride + competent crew.
• AWESOME!!!! (14-56665; R. Balkun, M. Hoyt).
• Professional x 5.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent response and care.
• Excellent care giving service!
• Awesome.
• Doing a good job.
• God bless the [EMS Providers] that picked her up. She’s recovering at [Skilled nursing facility]. Thank you all and regards. (14-34124; D. White, R. Fross).
• Everyone was very concerned and caring of our needs. Thank you.
• Friendly and knowledgeable.
• Very good.
• The skill and care of the paramedics was exceptional (14-40407; A. Fine, J. Truebig).
• Good service.
• Fabulous.
• Kind
• Excellent x 2.
• Fantastic, Professional, Caring and Experienced. Thank you so much. (14-40987: T. Oliver, D. Tedeschi).
• Outstanding service.
•  Comfortable – Most conscientious crew. All went well, arrived promptly and taken good care of at Hartford Hospital. (14-42583: R. McConville, H. DiGirolamo).
• Highly professional service by caring personnel. (14-42703: D. Slomcinsky, R. Fraley).
• A job well done. I thought my glasses were broken on the floor. Someone must have picked them up, fixed them and cleaned them. To whoever did this, thank you. (14-39836: S. Allen, M. Tuttle).
• Very kind. Made my 4 year old son feel at east and comfortable. (14-41319; J. Bak, R. Fross).
• Very professional.
• On a scale of 1 to 10 they get a 10. (14-43155; R. Leslie, J. Rasmussen responding with Somers Fire Department ambulance.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• A blessing to all of us. Thanks for helping me get better. (14-49735; T. Houle, A. Pardi responding with East Hartford Fire Department).
• Professional, courteous and very caring (14-47975; S. Finnigan, C. Quezada).
• Professionals – Thank you.
• Knowledgeable/caring.
• Great.
• Very well handled.
• Comforting.
• Kind.
• They were very caring and professional. (14-49646; C. Lemire, K. Baker responding with Manchester Fire Rescue EMS).
• I couldn’t ask for more. (14-51283; S. Thompson, J. Truebig).
• Reassuring.
• OK.
• Professional and caring.
• Well mannered and professional. (14-51715; R. Leslie, C. LaChance).
• Good.
• Professional, courteous.
• G. Geres took great care of my son and put him at ease! Thank you! (14-42088; G. Geres, R. Bilodeau).
• Very professional.
• Very good at what they do.
• Very friendly.
• “Lifesaving”
• Life saving.
• Capable, Considerate and Professional (14-52610; R. O’Neil, N. Raiola).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Although I was in pain, the crew was wonderful.
• Quick, skilled, worked great as a team. Eased my fears significantly. Knew I was in good hands. (14-44836; J. Bak, M. Khan and Town of Manchester Fire-Rescue-EMS).
• Wonderful, relaxed, professional. My dad, almost two weeks later, is still exclaim(ing) how kind and patient the EMTs were (14-45500; K. Russell, C. Haag).
• Great care.
• Comforting, professional, helpful.
• Professional and skilled.
• Very professional and knowledgeable (14-42673; J. Traber, T. Oliver).
• Friendly.
• Very professional!
• They did a great job.
• They are great!
• EMT very understanding (14-44156; J. Rasmussen).
•  Compassionate and caring.
• Very professional service.
• Professional and caring.
• Wonderful.
• I felt safe.
• Very professional and courteous.
• Pass along how great the crew was on this trip. Both crew members kept the environment calm and soothing even though it was a substantial injury. (14-45791; S. Gregg, N. Raiola).
• Very good, very professional. If it wasn’t for you guys I would not be here today!!! I’m sure of that!!! (14-45129; S. Crittenden, M. Makulis).
• Outstanding!! Thank you (crew members)!! (14-47799; D. Kemp, A. Kramer).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Top shelf.
• Very professional and compassionate.
• Excellent!
• Professionals.
• Professional. They got me there alive!
• Very professional. The staff is without a doubt, top notch.
• Exceptional.
• Caring.
• Very professional, very kind, sympathetic. They did their very best at keeping my anxiety level down. They did a great job. This was my first call for help in this nature and I can’t say enough on how well I was treated. Thank you so much. (14-38217; B. Mathiau, J. Bush).
• Caring and efficient.
• Outstanding!
• Caring.
• Excellent. They were very professional. Couldn’t have been better. (14-38987; R. Fraley, R. Leslie).
• Personable and very knowledgeable.
• Ok.
• Great.
• The [EMS Providers] were knowledgeable, good communicators, kind and professional. It was a positive experience for a difficult situation. (14-39676; M. Levasseur, R. Fross responding with Coventry Volunteer Fire Association).
• Very caring, knowledgeable and professional.
• Wonderful!
• Efficient, kind. Thank you so much for your help…Thanks to you, I’m on my way to a satisfactory recovery.
• Very professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Service was excellent!
• Professional and compassionate.
• Great service!
• Very good x 2.
• Professional and caring x 2.
• Helpful and professional.
• Excellent. Very, very good.
• Comforting.
• Skilled. Attendants very courteous and professional! (14-31622; D. Noyes, T. Whalen).
• Efficient.
• Very good.
• Very personable and made me feel at ease. I wish I knew their names, but they provided excellent service. They made me feel very comfortable. They are great employees. (14-32476; K. Caldwell, M. Hoyt).
• I felt they were very concerned with my well-being.
• Caring and professional x 2.
• Very professional x 2.
• Very caring – Very professional.
• Dependable.
• Exceptional professionals.
• The Best.
• Professional – Efficient
• Good medical care.
• Good service.
• Very caring and informative.
• Professional, skilled, prompt, knowledgeable.
• Life saving.