MANCHESTER — On May 13, 2014 ASM’s John Bonneau and Drew Hedberg responded alongside Manchester’s Eight District Fire Department for a 911 call. One to two weeks after the transport the patient was randomly selected to receive a Patient Satisfaction Report.
When asked to use or word or phrase to describe the crew the patient wrote: “Wonderful. Did their job well.”
She went on to write, “Your ASM team were wonderful, professional and caring. I was crying much of the time off and on from the onset to being in the hospital. The EMT with me was extra special. He made me comfortable, asked necessary questions in a most caring way, even asked me how my Mother’s Day was and told me about his. I highly recommend you company. ASM was represented by your team in a most positive way.”
-14-41167
HARTFORD — On March 26, 2014 Aetna Ambulance’s Matt Campbell and Kevin Mathiau once again responded to a motor vehicle accident in Wethersfield, a scenario which landed them high praise in a survey in February. Some have begun to believe the two carry blank surveys on their person.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
MANCHESTER — On March 30, 2014 a crew from ASM responded with Manchester Fire-Rescue-EMS (MFRE)’s Truck 2 to a complaint of difficulty breathing. The patient responded to ASM’s satisfaction survey and had glowing things to say about the entire team: MFRE Truck 2’s Mike, Tim (paramedic), Jim and Angelo and ASM’s Bobbi Basque and Lauren Mathiau.
Please forgive the lateness of this note, but understandably, I have been dealing with a lot on my plate. My sister passed away very suddenly and unexpectedly on January 31st. Luckily, I was with her and was able to call for an ambulance. Aetna Ambulance responded as well as the Hartford Fire Department. I can not praise your company enough. Everyone was so professional, yet caring. I was completely overwhelmed by the whole experience. They recognized this and acted accordingly.
Just sending a quick note of sincere gratitude for the exceptional service of your ambulance personnel.
EAST HARTFORD — On February 6th, ASM’s Polina Yakushchenko and Jacob Truebig visited Girls Scout Daisy Troop 10862 during a troop meeting.
We recently had an organ donor at Baystate Medical Center in Springfield, MA. The lung team was going to fly into a Massachusetts airport, so we had to book with an MA ambulance. At the last minute they changed their destination to Bradley, they were on the ground before we knew it! Aetna came through – as always, and quickly had an ambulance meet the team and bring them to BMC. In the world of organ donation timing is everything. Thanks for all the hard work!