MANCHESTER — In May 2013, ASM received a Patient Satisfaction Survey related to a paramedic intercept performed by ASM Paramedic Jason Bak, while completing his precepting phase. The patient checked all of the Strongly Agree boxes and wrote in the word “Wonderful” to describe the service. Additionally he hand wrote the following:

“Jason, the [Paramedic] who came onto the ambulance was amazing. He made me feel very comfortable, that is, I felt safe and in the good hands of someone qualified. He was very reassuring and should be recognized as a very valuable person on your staff.”

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