From a letter dated March 23, 2016, sent to ASM:

I would like to commend your staff of EMTs for the excellent service they provided while transporting my husband and me from the Woodlake Rehabilitation Center in Tolland to the Hospital of Saint Raphael in New Haven on a weekly basis for the past two months. They were professional, courteous, and attentive. Please extend our thanks and appreciation to the EMTs who provided us with such a valuable service.

Sincerely,

[Patient’s spouse]