MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Excellent care was given!
• Very highly skilled. (15-91275; R. O’Neil, T. Luetjen).
• Excellent.
• Outstanding!!
• Your ambulance crews are above reproach. There are not enough words to praise them! Excellent is the best I can say! (15-89364; R. Balkun, D. Rice).
• We cannot fully express our gratitude to you both for the wonderful care you provided to [Patient] in Ellington on [date]. We fully realize that your competent and professional actions helped save his life. On behalf of ourselves, as well as our children and grandchildren, we wish you a very Merry Christmas and thank you for making our holidays especially meaningful this year. (15-87177; shared directly with ASM medic crew with Ellington Volunteer Ambulance Corps).
• Very professional and timely.
• Comforting, Compassionate, Courteous. (15-92498; R. McConville, H. DiGirolamo).
• Fantastic.
• The two members of the crew were phenomenal with my mother and I. They were compassionate, caring, yet focused and professional. My mother was treated so well, considering she was so nervous and worried. They let me go with them in the ambulance and talked to me about her issues, explained everything and continued to do so once inside the ER. True professionals yet their care and concern was above board for myself also. Wonderful team. Sadly, my mom passed away in the hospital…I know she would have wanted to thank them both personally for their care that night. (15-88514; J. Pasquale, K. Mathiau).
• Job well done.
• Efficient + caring.
• Very professional + the best.
• Very professional.
• Excellent
• L and R were the EMTs for my mother when she went to the hospital and Doctor for medical visits. They were excellent and gave my mother very good treatment. They were very professional and helpful to me and my mother. Thank you for employing such good EMTs. (16-685, L. Cashman, R. Houser).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Ambulance crew arrived in a timely manner & were very professional.
• Caring.
• Outstanding EMTs/Paramedics. (R and T). R should be a doctor. I received excellent care, better than at that of the hospital staff. My problem was just about resolved before we arrived at the hospital. (15-54573; R. Gonska, T. Halligan).
• The two gentlemen were very kind and courteous.
• The people that came to take care of my husband were fabulous. They took care of him right away and knew what was wrong and kept me informed of his condition. All the way to the hospital and even before they left the hospital they still came and told me what to expect at the hospital. I had to send them off with lots of hugs and many thank you’s. They saved my husband’s life. They are angels sent from God. (15-87782; T. Wain, J. Barletta).
• Great service – No complaints.
• Calming.
• A safe and reassuring trip – thank you!
• Good service!
• I was very satisfied with the service I received. The paramedics were very caring and put me at ease. Their assistance was very much appreciated. They are excellent at what they do. (15-85909; M. Traber, K. King).
• Professional + kind.
• Thank you.
• Professional.
• Very kind, helpful and very concerned + professional. Nice people.
• Caring professionals.
• Excellent crew.
• They were wonderful. Ambulance was here so fast. Very professional. (15-83949; S. Lowe with Rocky Hill Volunteer Ambulance).
• M and T were wonderful. They were kind and so professional handling my 79 year old mother. (15-87245; M. Tuttle, T. George).
• EMT-P was great ! (15-90872; W. Schnepp).
• Comforting.
• Excellent. Would strongly recommend ambulance service to anyone and everyone. (15-91733; R. O’Neil, J. Bush).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They were there when I need the help.
• Skilled, professional, sensitive and personable. J (15-73140; M. Tuttle, T. George).
• Very compassionate.
• November 17 my husband (Ret. Fire Chief) experienced a near syncope incident. Our son (Lieut.- area Fire Dept.) was present and called 911. The ambulance arrived promptly, with several responders, and transported him to Manchester Memorial Hospital. They were courteous, respectful, thorough, patient and professional. It is a comfort to be assured that when health issues do present themselves we are in good hands with Ambulance Service of Manchester. Thank you. (15-85885; M. Traber, K. King with Manchester Fire Rescue EMS).
• The crew were very good at their jobs. I felt very well care for + made me feel very comfortable. Thank you! (15-70012; T. Webster, R. Turkington).
• Professional and caring.
• Kind
• Prompt, efficient, caring. Excellent [report] in the emergency room giving them the background. (15-85548; R. Leslie, T. Luetjen).
• Compassionate. Worked hard – save my life – I am very grateful. Thanks to all! (15-87758; G. Kendall, R. McDonald).
• Professional x 2.
• The EMT staff understood my reasons of hospital choice.
• Prompt & caring.
• Friendly and knowledgeable – caring.
• Very professional. We are all very grateful. Thank you.
• Great crew! Very knowledgeable and cared about my daughter’s safety. (15-75521; R. Bilodeau, R. Anderson).
• Excellent. No further comment is needed. Professional + efficient. (15-86718; J. Rassmussen, R. Fraley).
• Very polite + professional.
• The people who took me to the hospital were very nice.
• Professional and caring.
• Extremely kind.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Fantastic.
• Very satisfied with service.
• Kind. Reassuring. I was diagnosed with T4 Fx – Broken Ribs & chest wall contusion – I am doing much better – Thank you so much for your care. (15-75390; M. Hoyt, R. Jones with Manchester Fire Rescue EMS).
• Professionals.
• Very courteous and efficient.
• Professional.
• Wonderful, professional teamwork. (15-82319; R. Bochman, K. Twohig with East Hartford Fire Department).
• Kind.
• Courteous and friendly.
• Excellent! Thank you very much!
• Professionalism, great crew.
• Kind and caring.
• I could not have asked for anyone nicer than the ones that took care of me. Absolutely the nicest, caring and talented beyond words. They were reassuring and made me very comfortable. Everyone was really impressed with the quickness of the service. Thank you all so much. (15-83478; M. Tuttle, R. Fross).
• Everyone was caring + professional. No one overwhelmed our daughter. They eased their way into her “space” and made her feel comfortable by talking about Frozen + all the purple she was wearing. J  (15-85347; R. Bilodeau, S. Boutot).
• Excellent service.
• Great.
• Best ever.
• Professional.
• The service was excellent and I was treated very well. (15-82357; J. Rodriguez, B. Gregorieff).
• These people were just great! (15-83135; R. O’Neill, M. Khan).
• Skilled and compassionate.
• Compassionate + efficient. Being my first ambulance experience, if ever I should need your service in the future I would feel confident I would get excellent care. (15-85431; T. Wain, J. Barletta).