“I was surfing the Internet and chanced upon Aetna Ambulance’s page. I was sorry to learn of the passing of Herman and Jean Grady. I knew them back in the late ’70s and early ’80s when I was employed as Communications Coordinator for the North Central Connecticut EMS Council. Of all the ambulance providers I knew and worked with, they were about the nicest and most cooperative folks you could ever have hoped to meet.”
– Michael McMurtrey, Carrollton, TX
MANCHESTER —
The final total for the Manchester team:
The final totals for the entire Emergency of Hunger Food Drive for 2012, including Manchester, Rockville, South Windsor, Vernon and Windsor:
By MICHAEL WALSH, Special to The Hartford CourantThe fourth annual Emergency of Hunger Food Drive, a community staple in the Manchester area since its 2009 debut, serves much more than helping the town prepare for the holiday season.
While more than 1,000 Thanksgiving turkeys are donated each year to the food drive, which is organized locally by the Ambulance Service of Manchester, those who see hunger first-hand say the food drive allows food pantries to remain stocked in the slower winter months. Continue reading
HARTFORD — A recent patient satisfaction survey received by Aetna Ambulance Service was full of praise for the crew and care received, but the patient had a question about the cost of services: Who sets the rates the ambulance service charges for transport or paramedic services?
Aetna and ASM are licensed Connecticut ambulance services. As such, our companies are regulated by the Connecticut Department of Public Health (DPH). The rates for each individual service category are issued to us by DPH and we do not have the discretion to set our own rates or billing categories or make any changes. The bills that are issued to patients for services rendered are produced with these set rates and cannot be higher. Continue reading
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”
Some of the answers/responses included:
MANCHESTER — A side by side comparison of the Ambulance Service of Manchester’s Unit 514 as the Ford model is decommissioned in favor of the Mercedes Sprinter. Click on each picture to expand.
MANCHESTER– On September 14, 2012, two EMTs were added to the ASM team. As part of our continued growth ASM and Aetna seek out only the best candidates. We look for employees who are focused on high-quality patient care, are team oriented and conduct themselves in a professional manner. During the orientation, employees learn about company philosophy and goals, quality assurance, and policies and procedures.
Steeve Parent: Full time EMT. Steeve, 25, is from Ashford and has been an EMT for just over one year. He attended EO Smith High School and the University of Connecticut. He previously worked for a commercial ambulance service in Norwich, CT and as a volunteer Firefighter/EMT at Ashford Fire Department. Steeve enjoys sports, movies and whitewater kayaking as hobbies.
ASM’s Rory Leslie at Lutz Farm Day
BOLTON — On September 1, 2012 a paramedic crew from the Ambulance Service of Manchester was on hand at Fish Family Farm for the Lutz Children’s Museum’s Farm Day 2012. The event, which drew over 3,000 people, included animals, live music, hay rides, bounce houses, farmer’s market, games and farm fresh ice cream.
ASM performed a medical standby alongside Bolton Fire Department partners. The standby served a dual purpose as the children were able to take tours of the ambulance and fire apparatus. The ambulance crew was Heather Carl and Rory Leslie and they took pictures from the event.
Click to see more photos… Continue reading
Aetna Ambulance – Tiago Paula Santos Visits CCMC Day Care Center
HARTFORD — Aetna EMT-Intermediate Tiago Paula Santos made a recent visit to Connecticut Children’s Medical Center’s Kids Are Great Learning Center to do a show-and-tell with an Aetna ambulance. Continue reading
MANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.The final question in the survey asks “Do you have any suggestions on how we can improve our service.
Some of the answers included:
EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.
If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.
MANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The last question of the survey asks the respondent, “Please use one word to describe us.” The respondents also use the line to express how they felt about the service as well. Here are the responses we have received, in order, in the two months this question has been asked:
EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.
If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.
