Tag Archives: Kevin Mathiau

Another Survey Response for Aetna’s Matt Campbell and Kevin Mathiau

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Campbell and Mathiau 2HARTFORD — On March 26, 2014 Aetna Ambulance’s Matt Campbell and Kevin Mathiau once again responded to a motor vehicle accident in Wethersfield, a scenario which landed them high praise in a survey in February. Some have begun to believe the two carry blank surveys on their person.

In this case, within two weeks the patient was randomly selected to receive a Patient Satisfaction Survey. The patient sent back a response with all clinical care boxes marked Agree or Strongly Agree and the following narrative:

Please use a word to describe us: “Competent, caring, professional, compassionate.”

“The person who cared for me, Matt, was exemplary. He was very caring and paid attention to my concerns and addressed them. He put my mind at ease in a situation that was tenuous. Being a nurse and knowing what could be happening to me made me very frightened and he made me feel like I could trust him and know it was ok. I hope he sees this and I hope he gets lauded for what he does. I know if did this for me he does this for others. And I know its hard to care for people in the medical profession. I hope I can thank him personally some day.”

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Praise Again for Aetna’s Matt Campbell and Kevin Mathiau

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Campbell and Mathiau 2HARTFORD — On February 15, 2014 Aetna Ambulance crew members Matt Campbell and Kevin Mathiau responded to a motor vehicle accident in Wethersfield. Within two weeks the patient was randomly selected to receive a Patient Satisfaction Survey. The patient sent back a response on the care she and her family received.

Matt and Kevin received “Strongly Agree” in every response category. When asked to use a word or phrase to describe us, the patient wrote “Timely, professional, informative and caring.”

The following was handwritten in the additional feedback space provided:

“We truly appreciated the kindness that was shown to us and to our children by the EMTs and Paramedics. We were in a side rollover with our two small children and the EMTs and Paramedics helped make a very scary situation very positive. Keep up the excellent work. Everyone was very personable and we felt as if we were being cared for by good friends or family members.”

– Run #14-13714 (Information appears with permission).

Snow made for a tough day for emergency crews

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HARTFORD, Conn. (WTNH)– This snow made for a tough day for emergency crews around our state to get to medical situations that could be life or death.

WTNHSome ambulance crews went out with help in the form of a snow plow leading the way. Read the original WTNH article and see the video here…

Kevin pushed the ambulance through 6 to 8 inches of slop on the roads as he heads to a call in Wethersfield. It has been a busy evening for this crew.

“We had a gentleman who had his fingers cut off in a log splitter today, thankfully we haven’t had any snow blower accidents yet today. We had a cardiac arrest this morning,” said Matt Campbell, Aetna Ambulance.

And now they are heading lights and sirens to a slip and fall patient in Wethersfield. The problem isn’t the snow, Kevin is used to driving in it and the plows are clearing the way… it’s the other drivers.

“A lot of people, they don’t want to get stuck in the snow, so they don’t want to move over for you, and a lot of people don’t need to be out,” said Kevin Mathiau, Aetna.

But they are out and they are clogging the roads so for big storms like this Aetna Ambulance brings on more crews and more equipment so they can spread it around and shorten response time.

“We will stage ambulances all over the city, we have 2 or 3 in every part of the city. The crews know already to slow down, take your time,” said Mark Hannegan, Director Aetna Ambulance

Telling an EMT or paramedic to slow down isn’t in their nature, but safety is and as long as they can get the patient into the ambulance quickly they can stabilize them for a long ride ahead. But with un-shoveled walks and un-plowed side streets crews sometimes have to carry the patient out to the main road rather than risk getting the ambulance stuck.

“We had to carry out a patient on a back board and there were 4 people on it, and it was a 200/300 yard carry, and it makes it difficult without any snow clearing,” said Mathiau.

“We pride ourselves on speed, and to get to the hospital efficiently and safely, and in this weather it is very difficult to get there safely so it takes a lot longer,” said

Meet the Team: Aetna’s Kevin Mathiau

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Kevin Mathiau

Aetna's Kevin Mathiau

HARTFORD — Kevin Mathiau has been an EMT with Aetna Ambulance since March of 2011.  He is a Veteran of the United States Navy serving as a Second Class Petty Officer (E-5) Hospital Corpsman for eight years.  His first four years he served with the Marines in Camp Lejuene, North Carolina, doing everything from emergency medicine to clinical medicine, and earning numerous awards while with the Marines. Continue reading →

Aetna’s Matt Campbell and Kevin Mathiau Receive Top Scores

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Matt Campbell

Aetna's Matt Campbell

HARTFORD — On December 17, 2011 Aetna Ambulance crew members Matt Campbell and Kevin Mathiau responded to an Advanced Life Support request in one of Aetna and ASM’s “mutual aid” towns.

As per normal practice, within two weeks the patient was randomly selected to receive a Patient Satisfaction Survey. The patient promptly sent back a glowing response on the care she received. So glowing that it needed to be shared.  Continue reading →