MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Highly professional x 2.
• Good job done. Thanks for helping me.
• There are no words for TLC to this extent from this group except HOORAY! (13-113431; S. Allen, R. Fraley).
• Caring and professional.
• Superb.
• Very impressed. Not only were they all helpful with my husband, they helped ease my anxiety and nerves. Thank you all very much and God bless. (14-1025; T. Oliver, T. Luetjen).
• Caring and efficient.
• Great! Unfortunately I have forgotten their names but the paramedics were fantastic! (14-594; R. Buechele, J. Traber).
• They were wonderful.
• Compassionate.
• Kind and professional. Very important in my distress for friendly service. They comforted me the best possible. Helped ease my stress level with the pain I was in. They got me to Hartford ER and Hartford saved my life. Good job. I am forever grateful. (14-273; J. Platero, M. Carter).
• Caring and excellent. My wife and I have used your services several times and have never had a complaint. You all do an excellent job and you care. (14-103; A. Hedberg, C. Rockoff).
• Professional and caring.
• Wonderful.
• Professional, kind, reassuring. (13-104909; T. Lachappelle, R. Fross).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Terrific.
• Professional. The arriving EMTs were compassionate, concerned, efficient, personable and very professional (13-104014; A. Harkins, M. Carter).
• I was unconscious but according to my daughter they provided excellent service.
• Recently I was taken to the hospital by Aetna Ambulance. The two attendants Jeff D’Albero and Nicole Schiefferstein were excellent in their rolls as paramedic and EMT respectfully. Both were respectful and courteous and very concerned about my health. You should be proud of the fine work these two individuals do for Aetna Ambulance.
• Professional. If I remember correctly, [the crew] was comforting and would ride with them again on any emergency I had. (13-92339; D. Noyes, K. Shapiro).
• Good, professional services.
• Perfectly timed execution for me, in that condition.
• No problems.
• Excellent service.
• Professional x 5.
• Timely and kind
• Very helpful and caring.
• Thorough.
• Excellent.
• Thank you!!
• Right on.
• Skilled, professional, comforting.
• Excellent!
• Excellent/Very possibly saved my life. Thanks. (13-112982; R. O’Neil, M. Sparks). 

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Caring and effective. The EMT who rode with me was very personable and helped put me at ease. Be sure to thank him! Also, thanks to [all] for a safe trip! (13-107201; R. Leslie, T. Luetjen).
• Very professional – Caring – Great service. My first time using this service and in a lot of pain but everyone did their best to help me get the care I needed. (13-108253; A. Fine, J. Rasmussen). 
• Professional and reliable. It is comforting to know that this service is available. The staff we have met have been outstanding professionals. (13-108366; T. Marshall, C. Edwards). 
• Very compassionate and professional.
• Very professional x 2.
• Professional and courteous.
• Prompt, helpful.
• Helpful.
• Timely and caring.
• Great when the need arises!
• Complete.
• Excellent patient care.
• EMT people were fantastic! Everyone was nice, personable and professional. Thank you! (13-100824; M. Buerk, K. Caldwell).
• On time.
• Attentive.
• Professional x 5.
• Excellent! Thanks very much.
• Great x 2.
• Excellent. During this terrible time of stress it is so good to be treated so well and efficiently (13-105361; H. Mendes).
• Great job! Very caring and concerned.
• Excellent x 2.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Great job.
• Kind and caring.
• Caring.
• Professional.
• The ambulance came on time, the staff were loving and caring people. (13-97557; G. Geres, R. Fross).
• Professional and skilled.
• Professional.
• Very good.
• Excellent service. This was my first time using the Ambulance Service and I must admit this was a time in my life that made me very nervous and the technicians made me feel very comfortable. I give the technician an A plus for their service. (13-87462; V. Maston, N. Raiola).
• The medics were very helpful and kind.
• Excellent.
• Great! The student was good too.
• Caring, professional.
• Very compassionate.
• Greatly appreciated.
• Caring.
• Very impressed. Made me feel at east and kept my mind off the pain. (13-95988; S. Crittenden, B. Langan).
• Many helpful skilled staff people.
• Professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Concerned.
• They were very helpful.
• Professional.
• Prompt
• Professional + caring.
• The best! Professional and caring and worked extremely well as a team. Thank you for all you do! (13-97292; S. Crittenden and B. Langan).
• The EMTs probably unknowingly saved my life. I called 911 and I didn’t know who would come. They were very professional and caring and made sure my apartment was secure. (13-97706; T. Oliver, M. Sparks).
• Excellent service.
• Professional and caring.
• Very kind and comforting. Felt very safe and knew I would be taken care of. (13-97497; S. Allen, D. Rice).
• Caring and professional.
• Professional, caring.
• Professionally concerned.
• The best.
• Great.
• Great!
• Very professional.
• Very good.
• Outstanding service!
• Fast and great. The East Hartford Paramedics and the 2 ambulance guys were super. I had great service by all.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional. They did a great job.
• Caring x 3.
• Excellent x 6.
• Great x 2.
• EMTs were friendly, pleasant, professional, and handled me with skill and confidence.
• Great!
• Great. They were great considering I was forced to go by the police.
• Very professional.
• Kudos to C. Haag and A. Fine on their care, their respect and overall performance. (13-87969).
• Professional and efficient.
• Wonderful service.
• Quick, professional. Nice job!
• Dependable.
• Reassuring, comforting, professional.
• Good job.
• Very prompt.
• Perfect.
• Very professional. Was made to feel at ease.
• Compassionate.
• Competent and Caring. Once I was in the ambulance under a great deal of stress, the medic who rode with me made me feel comfortable and relaxed.
• Very professional.
• Competent.
• Prompt/Professional. I thought I might not make it that night and I appreciated your medical knowledge and helping me through a scary and difficult time.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional x 8.
• Good x 4.
• Excellent x 3.
• Considerate x 2.
• Compassionate x 3.
• Efficient x 2.
• They were helpful to me as the wife. Asked if there was someone coming to help me. (13-72584: M. Tuttle, R. Leslie, J. Bush)
• My team was wonderful in listening to my needs in helping them do their job as effectively as possible. I would like to thank each one for their service. (13-76135: C. Chasse, A. Wysocki).
• Kind, efficient and knowledgeable.
• Outstanding.
• Wonderful.
• Caring and professional.
• Medic was very professional.
• Excellent, kind, came to check on me with another call.
• Wonderful! Thank you so much.
• I had passed out and was not fully cognizant of some of the questions that I did not answer definitively – Overall experience was satisfactory.
• Professional. Humane.
• Great service.
• Very efficient. Caring with everything.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x 5.
• Skilled.
• Quick, well informed staff. Thanks!
• Conscientious.
• Caring x 2.
• Incredible.
• Very caring and professional.
• Timely.
• Well suited.
• Professional x 10.
• Efficient.
• Amazing.
• Excellent!!
• Professional humans.
• Great x 2.
• You probably saved my life. Thank you for your prompt care.
• Humane.
• Professional. The techs were very professional and treated the issue very serious[ly]. Listened to me and asked all the right questions. Explained all the moves they made. Very pleased (13-74038; J. Bissell, R. Bilodeau).
• Very good/excellent.
• Superb. The two EMTs that responded, Scott Crittenden and Brian Langan, we’re excellent. As a business owner myself, I feel these gentlemen went above and beyond and [were] so kind as well as professional (13-74442).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Great x 3.
• You all were very kind and caring. Thank you. I thank you very much. You all helped save me from more damage to my body. (13-65513; T. Allbee, S. Parent)
• Helpful.
• Excellent service, thank you.
• Good x 2.
• Efficient x 2.
• Comforting.
• Professional x 6.
• Very professional x 2.
• Superb! Just thank you so much!
• Exceptional!
• Thankful.
• Wonderful.
• Professional. Very kind.
• Dependable.
• Awesome.