MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Ambulance crew arrived in a timely manner & were very professional.
• Caring.
• Outstanding EMTs/Paramedics. (R and T). R should be a doctor. I received excellent care, better than at that of the hospital staff. My problem was just about resolved before we arrived at the hospital. (15-54573; R. Gonska, T. Halligan).
• The two gentlemen were very kind and courteous.
• The people that came to take care of my husband were fabulous. They took care of him right away and knew what was wrong and kept me informed of his condition. All the way to the hospital and even before they left the hospital they still came and told me what to expect at the hospital. I had to send them off with lots of hugs and many thank you’s. They saved my husband’s life. They are angels sent from God. (15-87782; T. Wain, J. Barletta).
• Great service – No complaints.
• Calming.
• A safe and reassuring trip – thank you!
• Good service!
• I was very satisfied with the service I received. The paramedics were very caring and put me at ease. Their assistance was very much appreciated. They are excellent at what they do. (15-85909; M. Traber, K. King).
• Professional + kind.
• Thank you.
• Professional.
• Very kind, helpful and very concerned + professional. Nice people.
• Caring professionals.
• Excellent crew.
• They were wonderful. Ambulance was here so fast. Very professional. (15-83949; S. Lowe with Rocky Hill Volunteer Ambulance).
• M and T were wonderful. They were kind and so professional handling my 79 year old mother. (15-87245; M. Tuttle, T. George).
• EMT-P was great ! (15-90872; W. Schnepp).
• Comforting.
• Excellent. Would strongly recommend ambulance service to anyone and everyone. (15-91733; R. O’Neil, J. Bush).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They were there when I need the help.
• Skilled, professional, sensitive and personable. J (15-73140; M. Tuttle, T. George).
• Very compassionate.
• November 17 my husband (Ret. Fire Chief) experienced a near syncope incident. Our son (Lieut.- area Fire Dept.) was present and called 911. The ambulance arrived promptly, with several responders, and transported him to Manchester Memorial Hospital. They were courteous, respectful, thorough, patient and professional. It is a comfort to be assured that when health issues do present themselves we are in good hands with Ambulance Service of Manchester. Thank you. (15-85885; M. Traber, K. King with Manchester Fire Rescue EMS).
• The crew were very good at their jobs. I felt very well care for + made me feel very comfortable. Thank you! (15-70012; T. Webster, R. Turkington).
• Professional and caring.
• Kind
• Prompt, efficient, caring. Excellent [report] in the emergency room giving them the background. (15-85548; R. Leslie, T. Luetjen).
• Compassionate. Worked hard – save my life – I am very grateful. Thanks to all! (15-87758; G. Kendall, R. McDonald).
• Professional x 2.
• The EMT staff understood my reasons of hospital choice.
• Prompt & caring.
• Friendly and knowledgeable – caring.
• Very professional. We are all very grateful. Thank you.
• Great crew! Very knowledgeable and cared about my daughter’s safety. (15-75521; R. Bilodeau, R. Anderson).
• Excellent. No further comment is needed. Professional + efficient. (15-86718; J. Rassmussen, R. Fraley).
• Very polite + professional.
• The people who took me to the hospital were very nice.
• Professional and caring.
• Extremely kind.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Fantastic.
• Very satisfied with service.
• Kind. Reassuring. I was diagnosed with T4 Fx – Broken Ribs & chest wall contusion – I am doing much better – Thank you so much for your care. (15-75390; M. Hoyt, R. Jones with Manchester Fire Rescue EMS).
• Professionals.
• Very courteous and efficient.
• Professional.
• Wonderful, professional teamwork. (15-82319; R. Bochman, K. Twohig with East Hartford Fire Department).
• Kind.
• Courteous and friendly.
• Excellent! Thank you very much!
• Professionalism, great crew.
• Kind and caring.
• I could not have asked for anyone nicer than the ones that took care of me. Absolutely the nicest, caring and talented beyond words. They were reassuring and made me very comfortable. Everyone was really impressed with the quickness of the service. Thank you all so much. (15-83478; M. Tuttle, R. Fross).
• Everyone was caring + professional. No one overwhelmed our daughter. They eased their way into her “space” and made her feel comfortable by talking about Frozen + all the purple she was wearing. J  (15-85347; R. Bilodeau, S. Boutot).
• Excellent service.
• Great.
• Best ever.
• Professional.
• The service was excellent and I was treated very well. (15-82357; J. Rodriguez, B. Gregorieff).
• These people were just great! (15-83135; R. O’Neill, M. Khan).
• Skilled and compassionate.
• Compassionate + efficient. Being my first ambulance experience, if ever I should need your service in the future I would feel confident I would get excellent care. (15-85431; T. Wain, J. Barletta).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• E. Thepsiri and J. Basora were 2 outstanding EMS providers. My two “Top Guns”. (15-78017).
• Fantastic and thank you.
• Professional.
• Your ambulance + crew took good care of me.
• Very efficient and caring. Appreciated the teamwork. Very fortunate to have this excellent service. The response was appreciated.
• Caring + professional.
• Very thankful and grateful for your service! Hoping we won’t need you again. As a former EMT – al crewmembers worked as a team. I felt the EMS person from EH was very professional and took charge. (15-71526; T. Armas, C. Heitman with East Hartford Fire Department).
• Very caring and helpful.
• Compassion! I was terrified not being able to breat and they immediately took over and made me feel a bit more at ease. Very professional but comforting!! Thank you all!! (15-72772; M. Tuttle, J. Startup with Manchester Fire Rescue EMS).
• Exceptional.
• Very professional, knowledgeable + caring.
• Very professional and caring.
• The crew was very professional. Couldn’t ask for better. (15-78310; G. Kendall, R. McDonald).
• Very professional.
• They were very helpful! Thank you for being there!
• Efficient.
• Professional x 4.
• Excellent!
• Awesome crew!
• Very attentive.
• Crew was very pleasant, knowledgable. I was very impressed with their service. (15-79633; W. Schnepp, M. Kleza).
• They performed in a very professional way.
• Friendly – eased my fears.
• Comfortable to be taken care of by.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Good crew.
• The team was competent and caring while at home as well as at the hospital. (15-72950; S. Norton, S. Boutot with assistance from F. Tomboly).
• Wonderful.
• R. was wonderful. He put me at ease. Made me laugh. (15-72911; R. Gonska, J. Barletta).
• Very professional. I will say [they] were outstanding.
• I am [patient’s] wife who called 911. It was such trauma for me I really don’t remember much but knew my husband was in good hands. Thank you again. They made a great team! (15-73328; R. Gonska, J. Monahan).
• Very professional, caring, serious.
• Very knowledgeable + efficient.
• Very pleasant in a tense situation. Very professional. (15-73029; K. Russell, S. DeBarge with Manchester Fire Rescue EMS).
• Very professional + informative.
• Very knowledgeable + compassionate. Friendly – he made me feel better! (15-71156; J. Platero, B. Deoliveira).
• Professional + caring.
• Excellent service and care.
• Very good.
• Arrived promptly. Well informed. (15-75491; R. McConville, M. Buerk).
• Skillful, comforting, integrity. The quality of service was excellent. I felt very safe. (15-75677; R. Davenport, W. Valencia with Manchester Fire Rescue EMS).
• From start to finish I am very pleased. J + A took my son to Children’s and calmed me down + took great care with my son. (15-75041; A. Wysocki, J. Bush with East Hartford Fire Department).
• Professional and efficient.
• The whole crew was professional + comforting.
• Compassionate.
• Excellent.
• Professional.
• Very caring.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Very professional and knowledgeable.
•  Kind and efficient.
• The crew was good.
• Professional, caring, personable.
• They were great.
• Frank was awesome. Never being involved in such a bad accident, he was by far the nicest man, EMT, ever. I greatly appreciate everything he did for me. Professional, caring, funny, relaxing, truly professional. Both were excellent and caring. (15-72527; Frank T., J. Monahan).
• They were very caring and helpful, explained everything they were doing or about to do and talked to me to redirect my attention from pain + injury. Very caring and considerate young men. Your company should be proud of their example of how a medic or other ambulance assistance should behave. Definitely empathetic and caring of my needs + concerns. Thank you!! (15-72363; T. Carey, A. Wysocki with Manchester Fire Rescue EMS).
• Very professional, courteous and compassionate.
• Professional, caring.
• Professional service by two very skilled, concerned, young people. (15-72138; T. Webster, M. Carter).
• Caring + very professional.
• Responsive/professional.
• Comforting – Professional (nice guys).
• Very professional.
• Professional yet personable.
• Angels of Mercy. Early morning, seizure alone and scare, but they arrived through that door professionally, competent, showing immediate care and concern. I felt that the EMTs were highly skilled with excellent training…they exhibited kindness, care, hope, faith and a genuine message that we are here to help. (15-71254; T. Houle, T. George with East Hartford Fire Department).
• Compassionate, attentive, kind hearted. (15-62554; M. Hoyt, N. Raiola with Manchester Fire Rescue EMS).
• Very professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Professional, caring and concerned – thank you so very much! (15-66408; K. Caldwell, S. Gregg).
• Professional.
• The gentleman was very professional and concerned. Thank him for his quick action! (15-64972; F. Tomboly, A. Dias).
• Caring.
• Helpful.
• The EMT professionals were very nice + did a great job.
• Kind – reassuring – respectful. (15-68474; M. Sparks, M. Khan with Manchester Fire Rescue EMS).
• Very caring. I appreciated how the crew cleaned up the floor and all the blood from my cut. (15-66964; R. Leslie, S. Boutot).
• Everything was fine. Helpful.
• Well done.
• Very professional and caring. (15-65687; M. Tuttle, R. Anderson).
• Skilled w/ care
• They took the extreme pain I was in very seriously which I appreciate.
• “Experienced and compassionate.” I was so impressed with all those who treated me. They are incredible. (15-68336; C. Lemire, R. Jones with Manchester Fire Rescue EMS).
• Capable, professional.
• Professional.
• Confident. Yes, would like to thank the RN (female)…I trusted her judgment. (15-69612; K. Teixeira).
• Very professional.
• Superb. They have earned my utmost respect and thanks. (15-65470; D. Rice, M. Sparks with East Hartford Fire Department).
• Wonderful. Thank you all for what you do!!!! Thank you!! Thank you!! (15-70599; R. Grzywinski, C. Lemire).
• Excellent + Very professional.
• Very professional and knowledgeable (15-66650, J. Rosado, R Grzywinski).
• Calm, balanced, compassionate, caring. (15-62715; J. Rasmussen, J. Hornish).
• Skilled and compassionate. (15-70859; K. Caldwell, J. Duval).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They all worked as a team, hyper-aware of the pain I was in…I felt that the focus was on me clearly. There was much confusion at the ER as to where to put me but they stayed with me until officially handing me over. Thanks to all! (15-62848; C. Masslon, L. Mazzoni with East Hartford Fire Department).
• The paramedic who rode in the back demonstrated care, compassion and knowledge. We were very lucky to have him there for us! (15-62960; H. Mendes).
• Very professional.
• Considerate.
• Great.
• Thank them for me – they were Great! (15-61009; S. Piscopiello, J. Rodriguez).
• Well trained.
• Prompttiness/caring. (exactly how it was written)
• Comforting.
• They were very kind, and we were grateful for their help. (15-57635; R. O’Neil, S. Boutot).
• Comforting.
• Professional.
• I was in extreme internal pain, EMT staff addressed my urgency to get to the hospital. Clots were removed and fluid extracted. Very satisfied with service. (15-62222; S. Dybdahl, M. Caffazzo).
• Caring and skilled.
• Right on!
• Excellent.
• Highly professional.
• Concerned.
• Professional + caring.
• Great! The crew was great. It is so good to know there are still a few people out there that still care about the well-being of others. Great job. Thank you. God bless those young people. Thank you!
• The crew was very professional + pleasant.
• Excellent.
• Knowledgeable, polite.
• Very professional
• Friendly & professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Awesome! This is the 2^nd time I’ve had to use ASM. In both times, due to my 911 call, your response, your whole team, their concerns and compassion for me is on a scale of 1-10 a “10”. Thank you for being there. (15-54890; M. Osborne, B. Langan with Manchester Fire Rescue EMS).
• Highly professional and surprisingly empathetic. (15-50046; R. O’Neil, K. King).
• Very nice, compassionate, well trained.
• Prompt and efficient.
• Kind.
• Kind + professional.
• Very professional and caring.
• Absolutely wonderful!
• Were caring – patient – comfortable.
• Attendant + concerned.
• They were very professional.
• They were concerned about me, which I appreciated. (15-59529; M. Levasseur, J. Startup).
• Skilled, professional and caring.
• Excellent!
• Top notch services across the board.
• Professional & caring.
• Excellent, prompt + professional.
• Very good.
• Caring + professional.
• The two fellows that came were absolutely wonderful. Thank you for your service. (15-61011; M. Tuttle, S. Yenco).
• A & J were professional & courteous at a very stressful time. I was injured just before my son’s wedding & they were great. (15-60976; A. Fine, J. Duval).
• I felt very comfortable with those people.
• Very professional.
• The Best.
• Very good!
• Professional, compassionate, competent.
• Helpful. Accommodating.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Professional x 4.
• Good.
• The ambulance crew were kind and considerate. [They] were gentlemen. (15-49319; M. Karr, J. Brungard).
• Professional, caring.
• Compassionate, caring, skilled. (15-44193; M. Khan, K. Russell).
• Exceptional service & care!
• The best ever, awesome people.
• Very respectful and good at their jobs. (15-54240; J. Bush, K. King with Manchester Fire Rescue EMS).
• Extremely efficient, comforting, skilled, knowledgeable individuals who seemed to genuinely care about the patient + enjoy their work. S. was excellent and had a great bedside manner that truly decreased my pain + anxiety. (15-54546; D. Kemp, S. Jachym).
• Very helpful, made me feel at ease. I felt I was finally being helped. (15-55056; R. Bilodeau, R. Anderson).
• All personnel were very compassionate, caring, & attentive, interaction with family members was outstanding. (15-55405; S. Gregg, M. Hoyt).
• Tremendous.
• Professional, caring, concerned.
• Thank you for caring for me when I was injured!!
• Right on top of things.
• Very professional.
• Wonderful.
• Professional, highly skilled + attentive. (15-54417; S. Crittenden, S. Boutot with East Hartford Fire Department).
• The medic that responded & provided care was WONDERFUL. She had a competent, efficient, & compassionate bedside manner. She was very clear & effective in communicating with us. Made our transition into the ER a very smooth one. Thank you!! (15-27109; G. Geres, H. Marshall).
• Excellent.
• They were very professional.
• They were patient and understanding.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Fast response, great guys! Kept us calm. (15-48312; A. Fine, M. Sparks).
• I was terrified but they eased my fears. Very friendly. (15-46567; C. Cabral, T. Paulasantos).
• The ambulance crew was excellent and went above and beyond duty to make me comfortable and relaxed. The crew members were absolutely wonderful. (15-41591; Manchester Fire Rescue EMS w/ R. McConville, A. Sarles).
• Compassionate.
• Professional and kind.
• Incredibly fast – they arrived 2 minutes into my phone call with 911.
• Service was very good + professional.
• Everyone was awesome.
• Can’t say enough about the two that came to us. (15-48409; F. Tomboly, R. Berwick).
• My wife + I appreciate your service.
• Professional x 2.
• The [EMS Providers] were the BEST, EXCELLENT SERVICE. (15-48479; H. Marshall, C. Tevnan).
• No words could describe their help.
• Thanks! Great at keeping me calm.
• I experienced a first time hemiplegic migraine (transient paralysis on one side). Incredibly frightening but the symptoms had resolved before the ambulance arrived…they were so pleasant enroute, keeping me talking and my mind off the issue. Thank you so much to both of the guys. (15-48781; V. Maston, C. LaChance).
• Caring.
• Professional and caring.
• Professional – kind – caring.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• The crew was amazing – especially the medic who was calm, patient, supportive and eased all stress as we transported my newborn – a huge thank you to him! (15-41868; V. Maston, M. Khan).
• Very kind and caring.
• Very calming + caring.
• Well done.
• Very professional service, medic in the back with was very nice. I worked in the 80’s with [Volunteer Ambulance].
• Very helpful!
• Professional, clean cut.
• Very professional. Many thanks.
• The EMT/Paramedic was extremely kind & caring and at first I was not going to go in the ambulance but after talking to me I agreed I should be checked out. (15-3903; S. Parent, M. Khan).
• Sharp, courteous, professional. (15-44267; T. Lachappelle, R. Fross).
• Excellent!
• I felt at ease during my heart attack and felt I was getting the best possible care. (15-38292; C. Willey, M. Campbell).
• Caring, efficient + responded quickly.
• Wonderful.
• T. and his partner were excellent caretakers during our most trying moments. We were very grateful to have them. (15-16368; T. LaChappelle, J. Startup).
• Excellent.
• Thank you!
• Arrived promptly. Quickly assessed I was not having a stroke.
• Crew was timely, caring and professional.
• The crew was phenomenal. Very compassionate and reassuring. (15-37889; T. Oliver, B. Langan).
• Professional and friendly. Thank you!

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Very confident of being cared for. I am very grateful for the care given me. I was in extreme pain and nervous and they did everything to make me comfortable and well cared for. (15-35230; B. Langan, B. McDonald with Manchester Fire Rescue EMS).
• They both did their job well and professionally. I have nothing but good to say about their treatment. Thanks very much! (15-37089; K. Stock, J. Shapiro).
• Excellent.
• They acted very professional.
• They were very nice, informed me of what they were doing and what might have been going on with me. I appreciate them. (15-14308; B. McDonald, S. Gregg with Manchester Fire Rescue EMS).
• Everyone was excellent – (Thank you so much).
• Professional, caring, kind.
• Professional and attentive.
• Effective and efficient.
• Treat you like family.
• They were very professional.
• EMT in back of ambulance was very calming and informational. Made ride more relaxing. (15-37376; A. Harkins, B. Chase).
• Thanks for everything!
• Very, very impressed with the entire episode. Thank you so much for helping me! (15-35797; J. Bak, M. Makulis with East Hartford Fire Department).
• D + S were wonderful – Very professional but very kind, caring and reassuring. D + S were excellent! A tremendous asset to your team. (15-39491; D. Achilli, S. Testa).
• I was pleased with all of them, thank you.
• Empathetic.
• Very good.
• Confident. There were 2 calls in the same day – ALL care both times were A++ (15-42274; A. Fine, M. Kleza).
• Very nice + considerate.
• Very knowledgeable, respectful.
• Very comforting and caring! (15-42306; J. Traber, D. Rice).
• I wish I could personally thank the EMT who saved my life. He successfully stopped my heart with medication and thankful to him and Jesus Christ that my heart restarted. (15-39149; R. Gonska, J. Basora).
• Professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Friendly, knowledgeable, calming, attentive. I felt my son and I were safe with them and in good hands. (15-27515; E. Sheils, C. Masslon).
• T. and R. were great. Very comforting. (15-35382; R. Gonska, T. Dixon).
• They were great + kind.
• The crew were very professional, and knew what they were doing.
• Very friendly and informative, explained everything they were doing. (15-25385; V. Maston, J. Lentini).
• Excellent.
• Professional + caring.
• Caring and professional.
• Professional x 2.
• Calm, friendly and clear without being condescending. They were great.
• Very pleased.
• The two paramedics were excellent!! My first trip (ever) in an ambulance so they were very helpful and reassuring. (15-36708; G. Geres, S. Boutot).
• Professional + caring.
• Can’t imagine being cared for before I even got to the hospital. They were great!
• Ambulance crew was great.
• Caring and skilled.
• Efficient + caring.
• Skilled.
• Very nice + professional.
• Very professional.
• Excellent and professional.
• The ambulance crew was excellent and they did a great job. (15-39025; T. MacLean, B. McDonald with East Hartford Fire Department).
• Very comforting and thoughtful – They did an excellent job. My first time in an ambulance. (15-37659; H. Mendes, R. Houser).
• Excellent + caring. The service provided was professional and very well performed. Thanks to the paramedic who was wearing a Manchester Fire shirt. My grandfather was a past deputy chief and would be very happy with the service provided to his great grandson! (15-37893; Manchester Fire Rescue EMS with J. Bush, B. Delgaizo).