MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional and caring. I have to commend the EMTs for their efforts and concern. (14-54475; T. Whalen, D. Noyes).
• Team co-coordination and care – excellent and reassuring to both patient and family (14-53604; K. Baker, K. Beaulieu with Manchester Fire Rescue EMS).
• Very helpful during a very difficult time + caring. You have a excellent staff! Thank you. (14-53200; M. Traber, M. Sparks).
• As a complex medical patient I can be very difficult to treat. The entire crew showed tremendous cooperation and communication in my care and treatment. ie. the driver stopped for the EKG and the “stick” was coordinated with a stop light. What the crew did not realize was their patient is a firefighter, combat life saver and soon to be retired military soldier. I do not easily impress and the care and professionalism of your entire crew regardless of role, reflects great credit upon them and your organization. Please share this strong commendation with the crew. (14-40971; T. Allbee, C. Haag responding with Manchester Fire Rescue EMS).
• “Praise” The EMT/Paramedics were understanding of the situation, provided immediate evaluation of medical requirements and offered medical assistance with professionalism while maintaining the comfort and dignity of my husband. Thank you for being there. (14-52651; T. Allbee, H. Marshall).
• Really professional and calming. (14-51518; A. Fine, D. Hammett).
• As I expect it to be (professional at all times).
• Professional. Your team couldn’t have been better! Thank you. (14-43920; M. Carter, M. Flynn).
• Excellent x 3.
• Professional/well prepared. (14-60160; H. Jolly, A. Harkins).
• Ambulance crew [was] very skilled and pleasant. (14-40966; R. Buechele, H. Marshall).
• [R. Buechele] quickly figured out what would work with my daughter to slow down her breathing. (14-58100).
• Very good.
• Wonderful, professional.
• Comfortable ride + competent crew.
• AWESOME!!!! (14-56665; R. Balkun, M. Hoyt).
• Professional x 5.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent response and care.
• Excellent care giving service!
• Awesome.
• Doing a good job.
• God bless the [EMS Providers] that picked her up. She’s recovering at [Skilled nursing facility]. Thank you all and regards. (14-34124; D. White, R. Fross).
• Everyone was very concerned and caring of our needs. Thank you.
• Friendly and knowledgeable.
• Very good.
• The skill and care of the paramedics was exceptional (14-40407; A. Fine, J. Truebig).
• Good service.
• Fabulous.
• Kind
• Excellent x 2.
• Fantastic, Professional, Caring and Experienced. Thank you so much. (14-40987: T. Oliver, D. Tedeschi).
• Outstanding service.
•  Comfortable – Most conscientious crew. All went well, arrived promptly and taken good care of at Hartford Hospital. (14-42583: R. McConville, H. DiGirolamo).
• Highly professional service by caring personnel. (14-42703: D. Slomcinsky, R. Fraley).
• A job well done. I thought my glasses were broken on the floor. Someone must have picked them up, fixed them and cleaned them. To whoever did this, thank you. (14-39836: S. Allen, M. Tuttle).
• Very kind. Made my 4 year old son feel at east and comfortable. (14-41319; J. Bak, R. Fross).
• Very professional.
• On a scale of 1 to 10 they get a 10. (14-43155; R. Leslie, J. Rasmussen responding with Somers Fire Department ambulance.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• A blessing to all of us. Thanks for helping me get better. (14-49735; T. Houle, A. Pardi responding with East Hartford Fire Department).
• Professional, courteous and very caring (14-47975; S. Finnigan, C. Quezada).
• Professionals – Thank you.
• Knowledgeable/caring.
• Great.
• Very well handled.
• Comforting.
• Kind.
• They were very caring and professional. (14-49646; C. Lemire, K. Baker responding with Manchester Fire Rescue EMS).
• I couldn’t ask for more. (14-51283; S. Thompson, J. Truebig).
• Reassuring.
• OK.
• Professional and caring.
• Well mannered and professional. (14-51715; R. Leslie, C. LaChance).
• Good.
• Professional, courteous.
• G. Geres took great care of my son and put him at ease! Thank you! (14-42088; G. Geres, R. Bilodeau).
• Very professional.
• Very good at what they do.
• Very friendly.
• “Lifesaving”
• Life saving.
• Capable, Considerate and Professional (14-52610; R. O’Neil, N. Raiola).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Although I was in pain, the crew was wonderful.
• Quick, skilled, worked great as a team. Eased my fears significantly. Knew I was in good hands. (14-44836; J. Bak, M. Khan and Town of Manchester Fire-Rescue-EMS).
• Wonderful, relaxed, professional. My dad, almost two weeks later, is still exclaim(ing) how kind and patient the EMTs were (14-45500; K. Russell, C. Haag).
• Great care.
• Comforting, professional, helpful.
• Professional and skilled.
• Very professional and knowledgeable (14-42673; J. Traber, T. Oliver).
• Friendly.
• Very professional!
• They did a great job.
• They are great!
• EMT very understanding (14-44156; J. Rasmussen).
•  Compassionate and caring.
• Very professional service.
• Professional and caring.
• Wonderful.
• I felt safe.
• Very professional and courteous.
• Pass along how great the crew was on this trip. Both crew members kept the environment calm and soothing even though it was a substantial injury. (14-45791; S. Gregg, N. Raiola).
• Very good, very professional. If it wasn’t for you guys I would not be here today!!! I’m sure of that!!! (14-45129; S. Crittenden, M. Makulis).
• Outstanding!! Thank you (crew members)!! (14-47799; D. Kemp, A. Kramer).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Top shelf.
• Very professional and compassionate.
• Excellent!
• Professionals.
• Professional. They got me there alive!
• Very professional. The staff is without a doubt, top notch.
• Exceptional.
• Caring.
• Very professional, very kind, sympathetic. They did their very best at keeping my anxiety level down. They did a great job. This was my first call for help in this nature and I can’t say enough on how well I was treated. Thank you so much. (14-38217; B. Mathiau, J. Bush).
• Caring and efficient.
• Outstanding!
• Caring.
• Excellent. They were very professional. Couldn’t have been better. (14-38987; R. Fraley, R. Leslie).
• Personable and very knowledgeable.
• Ok.
• Great.
• The [EMS Providers] were knowledgeable, good communicators, kind and professional. It was a positive experience for a difficult situation. (14-39676; M. Levasseur, R. Fross responding with Coventry Volunteer Fire Association).
• Very caring, knowledgeable and professional.
• Wonderful!
• Efficient, kind. Thank you so much for your help…Thanks to you, I’m on my way to a satisfactory recovery.
• Very professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Service was excellent!
• Professional and compassionate.
• Great service!
• Very good x 2.
• Professional and caring x 2.
• Helpful and professional.
• Excellent. Very, very good.
• Comforting.
• Skilled. Attendants very courteous and professional! (14-31622; D. Noyes, T. Whalen).
• Efficient.
• Very good.
• Very personable and made me feel at ease. I wish I knew their names, but they provided excellent service. They made me feel very comfortable. They are great employees. (14-32476; K. Caldwell, M. Hoyt).
• I felt they were very concerned with my well-being.
• Caring and professional x 2.
• Very professional x 2.
• Very caring – Very professional.
• Dependable.
• Exceptional professionals.
• The Best.
• Professional – Efficient
• Good medical care.
• Good service.
• Very caring and informative.
• Professional, skilled, prompt, knowledgeable.
• Life saving.