MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”
Some of the answers/responses included:
- Excellent! Staff were highly professional and sensitive to an otherwise embarrassing situation. This was highly appreciated. (13-55969; M. Weller and M. Cafazzo)
- Quick!!
- Caring x 4.
- Professional. Thank you! Joyce was great. Helped me feel safe and taken care of.
- Competent.
- Pleased.
- Perfect.
- Excellent. Very professional – kind and caring.
- Awesome.
- Great.
- Good job!
- Excellent x 7.
- Extraordinary.
- Very, very good.
- Fantastic.
- Adequate.
- 10 Stars. The driver was great! The medic kept my spirits high. Excellent team!! Thank you so much!! (13-59441; R. Leslie and B. Langan)
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
MANCHESTER — In May 2013, ASM received a Patient Satisfaction Survey related to a paramedic intercept performed by ASM Paramedic Jason Bak, while completing his precepting phase. The patient checked all of the Strongly Agree boxes and wrote in the word “Wonderful” to describe the service. Additionally he hand wrote the following:
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
In a letter dated February 20, 2013, a patient’s daughter wrote the following:
