MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Professional. Thank you.
• Skilled, compassionate, quick.
• Friendly.
• [Crew] were polite and professional. Set me at ease and kept me informed. (16-47073; J. Traber, M. Uddin).
• Very good.
• Staff was extremely professional, showed empathy and helped calm everyone involved. (16-50087; E. Burgess, K. Twohig with Manchester Fire Rescue EMS).
• K and her partner were excellent, they were great at taking professional care of me. (16-53556; K. Russell, R. Jones).
• Excellent – pleasant yet professional.
• Life savers.
• The ambulance crew were very kind and professional.
• The person who rode with me was great – definitely put me at ease. (16-53409; R. Bilodeau).
• Courteous + compassionate.
• The ambulance crew were very caring and allayed my mother’s fears about the pain upon moving her. (16-25719; M. Pacheco, K. Durand).
• Professional x 3.
• Excellent.
• Attentive Compassionate Friendly.
• Excellent, capable, and compassionate.
• They were terrific.
• Very well trained + friendly – Great Job.
• Very professional.
• Impressive, well done.
• Professional.
• M was friendly, concerned and informed. I would like you to acknowledge M. for his good service. I would have never been able to get to hospital. I had blacked out when I hit my head and was in shock. M was excellent. (16-57541; M. Campbell).
• Courteous, professional, friendly. Your staff helped ease my fears during an incredibly stressful event. I am grateful! (16-59663; J. Craig, A. Hernandez with East Hartford Fire Department).
• Good people.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• The crew was caring + informative, took care of me very well + got me situated in ER. (16-47719; A. Fine, M. Uddin).
• Skilled, caring staff. My services were exceptional. Please let the EMTs know I appreciate [it]. (16-47714; S. Gregg, M. Cedeno with Manchester Fire Rescue EMS).
• Highly professional with personalized care.
• Thanks!
• Friendly and professional.
• Great EMT experience and care.
• The crew was very thoughtful – they listened to what my needs were – very helpful – thanks to everyone who helped me. (16-49921; M. Buerk, R. Fross).
• Very caring, professional and friendly.
• Professional/caring.
• Friendly.
• Excellent.
• Very professional.
• Nice, young + funny.
• Helpful.
• Very professional.
• Very professional, prompt & courteous.
• They saw immediately that my child was in great pain and took steps to alleviate it. Smart + professional. (16-52868; J. Traber, D. Hammett).
• Caring + professional.
• Thank you for your prompt arrival at a critical time.
• Excellent! Very professional!
• They were able to get [patient] to get into the ambulance and get medical attention. The crew acted very professional and tended to [patient’s] needs.
• Ambulance were very professional and courteous.
• Timely and professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Very good.
• Highly skilled + professional.
• From the first introductions I felt I was in very capable hands. (16-43381; G. Geres, D. Hammett).
• Very professional, caring and thorough.
• Knowledgeable, caring + compassionate.
• Caring, skilled, perfect teamwork and cooperation between ASM partners R and R. Great coordination with South Windsor Police. Medic inserted IV line perfectly, painlessly, enroute, every technician step was precise and thorough balanced with being personable and alleviating excess concern. It was my first 911 ambulance ride. He was excellent! EMT provided tech support in the home and before departure, drove safely and alleviated worry during transport and at hospital arrival. Great team. (16-46033; R. Bilodeau, R. Fross).
• Reassuring! Wonderful! Kind!
• Very nice/professional.
• Wonderful service. No complaints.
• Excellent service, compassionate care.
• They were very respectful and caring – Thank you!
• Very professional.
• “GREAT”. The paramedics were very pleasant and respectful the entire time. (16-47910; G. Geres, T. Luetjen).
• Very caring.
• Ambulance crew was very professional and truly cared about how I was feeling.
• Very caring/compassionate. I am most impressed with your service. It has been exceptional.
• Perfection.
• Caring.
• Professional – compassionate.
• Very professional and tried to keep me calm and comfortable while I was in their care. (16-46114; T. Wallace, L. Zalewski).
• Caring.
• Respectful.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• They were great. Kind, professional and caring. (16-43478; T. LaChappelle, A. Linardo).
• Very courteous.
• Professional!
• Very nice paramedics! They showed concern. Provided great care. (16-41861; J. Traber, T. Armas)
• I was very nervous, their kindness + comfort were so appreciated. Wonderful people – Super job done. (16-44248; R. Jones, M. Pierce).
• They showed concern, asked appropriate questions, checked on my comfort.
• Professional. M + R did an excellent job. Thank you! (16-44752; M. Tuttle, R. Fraley).
• Awesome.
• Relaxed, calm, pleasant.
• Courteous + Efficient.
• Fantastic response.
• They were helpful, fast, caring & professional. J Thank you for all the help. (16-44293; A. Debisschop, A. Hernandez).
• Very courteous + highly efficient.
• Very professional.
• R + R were terrific. Their assessment + care were very professional. They made sure I was safe + secure right into the ER room. We were very pleased with all that R + R did. (16-45368; R. Bilodeau, R. Fross).
• Very friendly.
• They were very professional + caring individuals through my entire situation. (16-39950; E. Snoek, R. Bochman).
• Professional, compassionate & well trained. The entire crew was great. They were calm and kept me calm and comforted. (16-40155; J. Rasmussen, S. Yenco with East Hartford Fire Department).
• Wonderful – Outstanding.
• Professional, seemed very well trained.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Excellent.
• Awesome!
• Extremely professional, caring, calming. It was a terrible snowstorm and they got him from physician’s office to hospital safely.
• The greatest team. Good people.
• I was unconscious, however by son said that the ambulance came very quick and the paramedics knew what they were doing. (16-38122; K. Beaulieu, K. Ringuette with East Hartford Fire Department).
• Great especially when I was in need!
• They made both of us (me as a rider to the hospital) and my husband very calm and comfortable. (16-38562; R. Bilodeau, P. Gleason).
• They were great. Outstanding. Thank you. The Best. (16-39540; R. Houser, L. Adamowich).
• Very professional.
• Professional. Caring.
• Very satisfied. Chris was [in back with me] – he was extremely kind and explained everything before doing it. He is excellent!!! (16-39795; patient referencing Manchester Fire Rescue EMS paramedic with ASM).
• Excellent job!
• Very professional.
• Skilled. Thank you.
• Extremely caring & knowledgeable paramedic. Thank you. (16-39265; T. Oliver).
• Excellent!!!
• Compassionate, caring, respectful. (16-40355; J. Rasmussen, R. Fross).
• Very professional, efficient and caring.
• The crew was caring, compassionate and very knowledgeable. (16-41105; C. Everest, C. Tevnan with Manchester Fire Rescue EMS).
• Professional + caring.
• Very nice. Very professional.
• Thank you for your skill and compassion. (16-41751; T. Armas, C. Lemire with East Hartford Fire Department).
• Efficient.
• Excellent crew.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• This was my first experience in an ambulance. Two of the nicest, professional + very caring people. So happy to have professional, experienced and caring staff. (16-31308; S. Dybdahl, M. Cafazzo).
• Excellent.
• Very professional.
• My husband had a serious problem and the paramedics were very helpful. I felt relieved.
• Courteous and well trained.
• Professional x 3.
• Service was good.
• I am very satisfied.
• Professional. Very attentive.
• Outstanding, professional, compassionate. (16-32694; R. Leslie, R. Jones).
• I was close to death and they got me to the hospital with care and kept me calm all the way. Thanks.
• Professional person attending to me while riding. Caring.
• Caring x 2.
• Very understandable.
• Caring, compassionate.
• Professional and compassionate. (16-35130; R. O’Neil, M. Kleza).
• Very caring.
• They were very nice.
• Excellent.
• Very professional + caring.
• Comforting. I did feel safe + well taken care of. Thank you.
• T. was very comforting. Very professional crew. (16-34117; T. Oliver, M. Uddin).
• Professional.
• Caring and efficient.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Caring, Respectful. They instantly made me feel like everything was going to be okay. The two people were just so wonderful, extremely concerned and empathetic. (16-29487; J. Pearson, K. Stewart).
• I was very impressed with the professionalism and care. Keep up the great work! (16-29485; R. McConville, T. Luetjen with Manchester Fire Rescue EMS).
• Great guys. The EMTs came back after my [procedure] to see how I was doing. That meant a lot to me. I can’t thank them enough for their help. (16-28750; S. Gregg, A. Hernandez with Manchester Fire Rescue EMS).
• Very skilled and caring! Thank you!
• Wonderful.
• Men were excellent, caring, professional.
• Very nice.
• Well educated. Good job accomplished. (16-30579; J. Shapiro, M. Bouley).
• Very professional and caring.
• Very professional, good sense of humor while providing excellent care. (16-30776; B. Langan, J. Craig).
• The [crew was] wonderful to my husband! (16-30557; E. Sheils, A. Linardo).
• WOW!
• Assured me I’d be ok (well cared for).
• Caring and knowledgeable.
• The crew were so good.
• The ambulance crew could not have been kinder or more comforting. I was grateful. (16-31261; M. Tuttle, J. Startup).
• Very competent.
• Caring x 2.
• I felt that they did everything in a professional manner and greatly helped me relax. I felt safe + secure! Thank you. (16-32106; G. Geres, C. Haag).
• Medics were very kind, considerate and made me feel very comfortable on my first ambulance ride.
• Very good.
• Caring and highly professional. They made my five year old feel very comfortable and no scared! (16-31973; G. Geres, C. Haag).
• Professional and caring. I have never been transported by an ambulance. I was a little anxious, however the team eased my worries. I appreciated their personal and professional care. (16-24253; K. Caldwell, C. Masslon with Manchester Fire Rescue EMS).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Efficient and friendly.
• Very caring and efficient.
• Positive, gentle, kind, ie wonderful! (16-22822; T. Wallace, J. Craig).
• Professional, courteous.
• They moved quickly and met all my needs.
• Caring.
• Excellence!!
• Kind, caring, very capable and professional. (16-23554; R. Balkun, A. Cichy).
• Everyone seemed to know exactly what to do.
• Very good.
• Polite + caring.
• Polite, courteous, knowledgeable, friendly, reassuring + just wonderful! Did their job perfectly. (16-23731; S. Crittenden, J. Bush).
• Experienced, empathetic, skilled, resourceful + professional.
• Excellent care.
• Very good.
• Professional.
• Very comforting. I felt safe putting myself in their hands to deal with my injury. (16-22905; R. O’Neil, B. Langan).
• The EMT was exceptional; both caring and concerned. They locked my house, got my cell and keys. True professionals. (16-26161; J. Lentini, J. Startup with Manchester Fire Rescue EMS).
• Safe and consider. Went the extra mile.
• Good job. Keep up the good work you do.
• Saviors.
• Excellent.
• Great stuff.
• Professional and caring people. I loved the treatment and kindness they showed me. (16-28797; S. Gregg, A. Hernandez).
• Professional + calming.
• Very kind + put me at ease.
• Everyone courteous and professional at my home.
• Outstanding and caring.
• Caring, kind and respectful. (16-23168; M. Osborne, M. Uddin).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the most recent answers and responses provided in the survey responses include the following quotes:

• Very professional and comforting.
• Very competent and professional.
• Caring
• Everybody took great care of me and I felt safe being in extremely competent hands. Everybody reacted to my needs in a calm, expedient and professional manner. (16-19144; K. Russell, C. Masslon with Tolland Fire Department).
• Very professional.
• Proficient.
• Happy they’re around for people in need. Thank you all.
• The ambulance crew was excellent. (16-15623; R. Fraley, J. Bak).
• Ambulance crew was very professional and knowledgeable.
• The two paramedics were so helpful. The ambulance crew was great.
• Brilliant and hard workers coupled with excellence. (16-19140; J. Traber, B. Langan).
• Patient and comforting.
• Fabulous, caring – very kind.
• Responsive, caring and professional! (16-7415; S. Whalen, R. Berwick).
• Concerned, caring.
• Professional, courteous, helpful.
• Professionals.
• Professional, caring, good communication, put me at ease, excellent. (16-18316; K. Stewart, J. Pearson).
• They were very professional, polite, and helpful.
• Very professional, sufficient, well trained & very passionate.
• Kind + considerate.
• Very kind.
• Courteous, efficient.
• Caring.
• It was very good/excellent.
• Very caring and concerned. Both people who came were very nice. Also, the firemen who came were great! (16-22899; J. Rasmussen, R. Fraley with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Efficient + reassuring.
• Human.
• Very empathetic and caring team! Paramedics kept me calm with their humor and they worked together and were serious when they needed to be serious. Stayed and talked to me in hospital, very comforting. (16-6983; R. Buechele, M. Sparks).
• Terrific.
• Quick and professional.
• Professional. Your ambulance crew was very knowledgeable, professional and well trained. They also maintained an extremely clean and organized ambulance. (16-8400; J. Rasmussen, R. Fross).
• I thought your people were professional and knowledgeable.
• Confident. My husband had a stroke – they were very respectful of his privacy + comfort. He doesn’t remember much but does say they were very good to him.
• Efficient, professional and caring.
• Excellent!
• Thank you for great care.
• B was very good. She is an asset to your service. (16-11184; B. Sheils).
• Very professional and comforting.
• Excellent.
• Aetna was awesome, and in the past, has been incredible. I appreciate all you guys do. (16-8095; J. Platero, B. Gregorieff).
• Professional x 2.
• Glad they came quickly. Thank you.
• Very professional.
• Professional and personable and efficient.
• Awesome.
• Worked well as a team. Team leader S. directed crew well. Experienced. He seemed to have lot of experience dealing with my child’s condition. (16-13253; S. Lowe with Rocky Hill Volunteer Ambulance).
• Caring and professional.
• I appreciate the professional way they did their work. Well trained. Thank you. (16-13234; J. Rodriguez, J. Tyree).
• Excellent care.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Competent + Caring.
• They seemed well trained.
• They were very pleasant.
• Very nice + caring.
• I have never experienced anything that painful. The EMT/Paramedics not only relieved my pain, they made sure I was responding to the medication appropriately, checked my heart rate, etc. I felt the outstanding work they did was worth my response to you, even at this late date. (15-63667; M. Campbell, E. Grey).
• Did their job perfectly. Couldn’t ask for a better crew! Crew was very kind + compassionate. (16-1000; C. Everest, R. Grzywinski with Manchester Fire Rescue EMS).
• Caring & understanding of the medical situation.
• Friendly.
• I’m glad I made the call for your help. I’ve called you people three times in the past and I couldn’t feel more secure each time. Thank you. (16-8061; S. Dybdahl, J. Basora).
• They were excellent. They also made sure my son was comfortable and talked to him the whole way to the hospital. (16-7175; M. Glazier, R. MacDonald).
• I was having a heart attack and the crew did a great job. I am alive because of their skill. Thank you so much! (16-4211; R. Balkun, M. Kleza).
• Caring.
• Excellent, personal care and concern. EMTs were calm, capable + very professional.
• Professional. I had a trainee and never knew it until talking with him in the ED. He was ready to be on his own.
• Great.
• Considerate + professional.
• Caring and very professional.
• Excellent and caring + friendly.
• Considering the circumstances the EMTs were friendly and thoughtful of my needs.
• T. was professional, skilled, caring and attentive. I had confidence in him immediately. (16-10041; T. Wain, P. Piotrowski).
• The paramedic was excellent! He was kind + did everything to make sure I was safe + comfortable. (16-10524; M. Traber, C. Haag).
• Everyone was awesome. Made me and my wife feel comfortable + safe. (16-8665; R. Jones, W. Valencia with East Hartford Fire Department).