MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Life savers and very professional.
• They were extremely professional, competent + compassionate. I could not say enough about the care I received. They were excellent! Note – H. Roy has been wonderful to work with in regards to insurance and bill. (15-93938; S. Dybdahl, B. St. John).
• Great
• Excellent crew and excellent service.
• Thank you for your help and assistance in my moment of need. I am very appreciative of your services.
• Caring.
• Caring professionals.  🙂
• Friendly
• Life savers.
• Thorough, courteous.
• They were very patient and caring to my son who was scared. They kept him calm and were very friendly. (16-6054; J. Platero, B. Gregorieff).
• Ambulance crew was extremely polite + helpful. Your men did a great job. (16-1455; R. Bilodeau, R. Anderson).
• Professional – efficient – caring.
• Very fine care, professional, courteous. Made sure my wife followed the ambulance and helped her with parking. Top notch! (15-90678; A. Fine, T. Luetjen)
• I understand that the woman with me in the ambulance was from your Manchester team. She was very caring and did an excellent job in caring for me and I am truly thankful. Please forward my thoughts to her. (16-235; M. Osborne).
• Professional and caring.
• Very professional.
• They were outstanding and compassionate! Quick to arrive.
• Satisfactory.
• Prompt, professional and personable.
• Every one of them were great + very kind to me.
• Very kind, professional and empathetic.
• Professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They were calm + professional which was greatly appreciated + were careful driving knowing I was following behind them (patient’s spouse).
• Excellent.
• Pleasant, professional, concerned + understanding. (15-96431; J. Rassmussen, J. Bak).
• Very professional.
• The ambulance crew were very kind people. (16-79; J. Pearson, K. Stewart).
• Very interested in patient; lighthearted and comforting. I felt very safe with the paramedics, they were all so friendly and really calmed me down despite the situation. Great Job Everyone! J (16-369; M. Karr, B. Sullivan).
• I think your [staff] was excellent.
• Very professional and took good care of me. The ambulance crew had a calming effect on me which made me feel I was in the right place. (16-3446; M. Mosebach, J. Pearson).
• The crew was very professional.
• All were very thorough, nice and seemed to know exactly what they needed to do. All showed concern. Thank you! (16-2103; M. Carter, T. Webster).
• Professional and compassionate.
• They were wonderful.
• Completely professional, care for my wife as well as me. Very happy with all of them. Wonderful people!
• Very professional.
• Professional! Competent! Outstanding! I would like to acknowledge the hard work that your team does and their ability to put people at ease in crisis and their superb care. Please thank them on my behalf. (16-1718; T. Oliver, K. King).
• Pleased with the ambulance crew.
• Kind and caring to everyone involved.
• Professional.
• Overall service was great. Team arrived in a timely manner.
• Fabulous.
• Calm, skilled & professional. Very impressed with the EMT’s skills and calm mannerisms. They explained every step, in such a professional way, helped me stay calm + focused as I was bleeding + traumatized. Thank you!! (16-4267; R. Davenport, M. Guertin with Manchester Fire Rescue EMS).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Today I had a very positive and professional experience while escorting my grandfather in an ambulance to his doctor’s appointments. We were on ambulance to 211 with M and A. They provided a safe, friendly and appropriate way for my grandfather to go from his rehab center to his appointments. Thank you. (M. Flynn and A. Dias)
• Professional with a great sense of humor. (15-87242; J. Bak, R. Fross).
• Excellent.
• Good.
• Professional + very helpful.
• Professional + caring.
• Fantastic.
• Great professionalism + personalities (bedside manner). (15-95046; R. McConville, T. Luetjen).
• Professional and caring.
• Professional.
• From Step-1 to end everything excellent! (15-94284; A. Fine, B. Langan with East Hartford Fire Department).
• Todd was a very compassionate and caring paramedic. (15-94627; C. Heitman, P. Yakushchenko with East Hartford Fire Department).
• Very good job.
• Caring.
• The two gentlemen who provided the care, support and transportation to the hospital were professional and competent. I felt I was in good hands at all times. Excellent. (15-94980; M. Tuttle, J. Bak).
• Very professional.
• Awesome.
• Professional and competent.
• We are always grateful for the care & professionalism the crew shows. (15-95518; G. Derosier, A. Cichy).
• Thank you for excellent care!
• Calming. Excellent service start to finish! (15-77607; C. Willey, J. Pearson).
• Very kind.
• Excellent – Professional.
• Professional x 3.
• The team who care for me was reassuring and professional. (15-93456; M. Sparks, A. Debisschop with East Hartford Fire Department).
• Very well organized.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Excellent care was given!
• Very highly skilled. (15-91275; R. O’Neil, T. Luetjen).
• Excellent.
• Outstanding!!
• Your ambulance crews are above reproach. There are not enough words to praise them! Excellent is the best I can say! (15-89364; R. Balkun, D. Rice).
• We cannot fully express our gratitude to you both for the wonderful care you provided to [Patient] in Ellington on [date]. We fully realize that your competent and professional actions helped save his life. On behalf of ourselves, as well as our children and grandchildren, we wish you a very Merry Christmas and thank you for making our holidays especially meaningful this year. (15-87177; shared directly with ASM medic crew with Ellington Volunteer Ambulance Corps).
• Very professional and timely.
• Comforting, Compassionate, Courteous. (15-92498; R. McConville, H. DiGirolamo).
• Fantastic.
• The two members of the crew were phenomenal with my mother and I. They were compassionate, caring, yet focused and professional. My mother was treated so well, considering she was so nervous and worried. They let me go with them in the ambulance and talked to me about her issues, explained everything and continued to do so once inside the ER. True professionals yet their care and concern was above board for myself also. Wonderful team. Sadly, my mom passed away in the hospital…I know she would have wanted to thank them both personally for their care that night. (15-88514; J. Pasquale, K. Mathiau).
• Job well done.
• Efficient + caring.
• Very professional + the best.
• Very professional.
• Excellent
• L and R were the EMTs for my mother when she went to the hospital and Doctor for medical visits. They were excellent and gave my mother very good treatment. They were very professional and helpful to me and my mother. Thank you for employing such good EMTs. (16-685, L. Cashman, R. Houser).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Ambulance crew arrived in a timely manner & were very professional.
• Caring.
• Outstanding EMTs/Paramedics. (R and T). R should be a doctor. I received excellent care, better than at that of the hospital staff. My problem was just about resolved before we arrived at the hospital. (15-54573; R. Gonska, T. Halligan).
• The two gentlemen were very kind and courteous.
• The people that came to take care of my husband were fabulous. They took care of him right away and knew what was wrong and kept me informed of his condition. All the way to the hospital and even before they left the hospital they still came and told me what to expect at the hospital. I had to send them off with lots of hugs and many thank you’s. They saved my husband’s life. They are angels sent from God. (15-87782; T. Wain, J. Barletta).
• Great service – No complaints.
• Calming.
• A safe and reassuring trip – thank you!
• Good service!
• I was very satisfied with the service I received. The paramedics were very caring and put me at ease. Their assistance was very much appreciated. They are excellent at what they do. (15-85909; M. Traber, K. King).
• Professional + kind.
• Thank you.
• Professional.
• Very kind, helpful and very concerned + professional. Nice people.
• Caring professionals.
• Excellent crew.
• They were wonderful. Ambulance was here so fast. Very professional. (15-83949; S. Lowe with Rocky Hill Volunteer Ambulance).
• M and T were wonderful. They were kind and so professional handling my 79 year old mother. (15-87245; M. Tuttle, T. George).
• EMT-P was great ! (15-90872; W. Schnepp).
• Comforting.
• Excellent. Would strongly recommend ambulance service to anyone and everyone. (15-91733; R. O’Neil, J. Bush).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They were there when I need the help.
• Skilled, professional, sensitive and personable. J (15-73140; M. Tuttle, T. George).
• Very compassionate.
• November 17 my husband (Ret. Fire Chief) experienced a near syncope incident. Our son (Lieut.- area Fire Dept.) was present and called 911. The ambulance arrived promptly, with several responders, and transported him to Manchester Memorial Hospital. They were courteous, respectful, thorough, patient and professional. It is a comfort to be assured that when health issues do present themselves we are in good hands with Ambulance Service of Manchester. Thank you. (15-85885; M. Traber, K. King with Manchester Fire Rescue EMS).
• The crew were very good at their jobs. I felt very well care for + made me feel very comfortable. Thank you! (15-70012; T. Webster, R. Turkington).
• Professional and caring.
• Kind
• Prompt, efficient, caring. Excellent [report] in the emergency room giving them the background. (15-85548; R. Leslie, T. Luetjen).
• Compassionate. Worked hard – save my life – I am very grateful. Thanks to all! (15-87758; G. Kendall, R. McDonald).
• Professional x 2.
• The EMT staff understood my reasons of hospital choice.
• Prompt & caring.
• Friendly and knowledgeable – caring.
• Very professional. We are all very grateful. Thank you.
• Great crew! Very knowledgeable and cared about my daughter’s safety. (15-75521; R. Bilodeau, R. Anderson).
• Excellent. No further comment is needed. Professional + efficient. (15-86718; J. Rassmussen, R. Fraley).
• Very polite + professional.
• The people who took me to the hospital were very nice.
• Professional and caring.
• Extremely kind.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Fantastic.
• Very satisfied with service.
• Kind. Reassuring. I was diagnosed with T4 Fx – Broken Ribs & chest wall contusion – I am doing much better – Thank you so much for your care. (15-75390; M. Hoyt, R. Jones with Manchester Fire Rescue EMS).
• Professionals.
• Very courteous and efficient.
• Professional.
• Wonderful, professional teamwork. (15-82319; R. Bochman, K. Twohig with East Hartford Fire Department).
• Kind.
• Courteous and friendly.
• Excellent! Thank you very much!
• Professionalism, great crew.
• Kind and caring.
• I could not have asked for anyone nicer than the ones that took care of me. Absolutely the nicest, caring and talented beyond words. They were reassuring and made me very comfortable. Everyone was really impressed with the quickness of the service. Thank you all so much. (15-83478; M. Tuttle, R. Fross).
• Everyone was caring + professional. No one overwhelmed our daughter. They eased their way into her “space” and made her feel comfortable by talking about Frozen + all the purple she was wearing. J  (15-85347; R. Bilodeau, S. Boutot).
• Excellent service.
• Great.
• Best ever.
• Professional.
• The service was excellent and I was treated very well. (15-82357; J. Rodriguez, B. Gregorieff).
• These people were just great! (15-83135; R. O’Neill, M. Khan).
• Skilled and compassionate.
• Compassionate + efficient. Being my first ambulance experience, if ever I should need your service in the future I would feel confident I would get excellent care. (15-85431; T. Wain, J. Barletta).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• E. Thepsiri and J. Basora were 2 outstanding EMS providers. My two “Top Guns”. (15-78017).
• Fantastic and thank you.
• Professional.
• Your ambulance + crew took good care of me.
• Very efficient and caring. Appreciated the teamwork. Very fortunate to have this excellent service. The response was appreciated.
• Caring + professional.
• Very thankful and grateful for your service! Hoping we won’t need you again. As a former EMT – al crewmembers worked as a team. I felt the EMS person from EH was very professional and took charge. (15-71526; T. Armas, C. Heitman with East Hartford Fire Department).
• Very caring and helpful.
• Compassion! I was terrified not being able to breat and they immediately took over and made me feel a bit more at ease. Very professional but comforting!! Thank you all!! (15-72772; M. Tuttle, J. Startup with Manchester Fire Rescue EMS).
• Exceptional.
• Very professional, knowledgeable + caring.
• Very professional and caring.
• The crew was very professional. Couldn’t ask for better. (15-78310; G. Kendall, R. McDonald).
• Very professional.
• They were very helpful! Thank you for being there!
• Efficient.
• Professional x 4.
• Excellent!
• Awesome crew!
• Very attentive.
• Crew was very pleasant, knowledgable. I was very impressed with their service. (15-79633; W. Schnepp, M. Kleza).
• They performed in a very professional way.
• Friendly – eased my fears.
• Comfortable to be taken care of by.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Good crew.
• The team was competent and caring while at home as well as at the hospital. (15-72950; S. Norton, S. Boutot with assistance from F. Tomboly).
• Wonderful.
• R. was wonderful. He put me at ease. Made me laugh. (15-72911; R. Gonska, J. Barletta).
• Very professional. I will say [they] were outstanding.
• I am [patient’s] wife who called 911. It was such trauma for me I really don’t remember much but knew my husband was in good hands. Thank you again. They made a great team! (15-73328; R. Gonska, J. Monahan).
• Very professional, caring, serious.
• Very knowledgeable + efficient.
• Very pleasant in a tense situation. Very professional. (15-73029; K. Russell, S. DeBarge with Manchester Fire Rescue EMS).
• Very professional + informative.
• Very knowledgeable + compassionate. Friendly – he made me feel better! (15-71156; J. Platero, B. Deoliveira).
• Professional + caring.
• Excellent service and care.
• Very good.
• Arrived promptly. Well informed. (15-75491; R. McConville, M. Buerk).
• Skillful, comforting, integrity. The quality of service was excellent. I felt very safe. (15-75677; R. Davenport, W. Valencia with Manchester Fire Rescue EMS).
• From start to finish I am very pleased. J + A took my son to Children’s and calmed me down + took great care with my son. (15-75041; A. Wysocki, J. Bush with East Hartford Fire Department).
• Professional and efficient.
• The whole crew was professional + comforting.
• Compassionate.
• Excellent.
• Professional.
• Very caring.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Very professional and knowledgeable.
•  Kind and efficient.
• The crew was good.
• Professional, caring, personable.
• They were great.
• Frank was awesome. Never being involved in such a bad accident, he was by far the nicest man, EMT, ever. I greatly appreciate everything he did for me. Professional, caring, funny, relaxing, truly professional. Both were excellent and caring. (15-72527; Frank T., J. Monahan).
• They were very caring and helpful, explained everything they were doing or about to do and talked to me to redirect my attention from pain + injury. Very caring and considerate young men. Your company should be proud of their example of how a medic or other ambulance assistance should behave. Definitely empathetic and caring of my needs + concerns. Thank you!! (15-72363; T. Carey, A. Wysocki with Manchester Fire Rescue EMS).
• Very professional, courteous and compassionate.
• Professional, caring.
• Professional service by two very skilled, concerned, young people. (15-72138; T. Webster, M. Carter).
• Caring + very professional.
• Responsive/professional.
• Comforting – Professional (nice guys).
• Very professional.
• Professional yet personable.
• Angels of Mercy. Early morning, seizure alone and scare, but they arrived through that door professionally, competent, showing immediate care and concern. I felt that the EMTs were highly skilled with excellent training…they exhibited kindness, care, hope, faith and a genuine message that we are here to help. (15-71254; T. Houle, T. George with East Hartford Fire Department).
• Compassionate, attentive, kind hearted. (15-62554; M. Hoyt, N. Raiola with Manchester Fire Rescue EMS).
• Very professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Professional, caring and concerned – thank you so very much! (15-66408; K. Caldwell, S. Gregg).
• Professional.
• The gentleman was very professional and concerned. Thank him for his quick action! (15-64972; F. Tomboly, A. Dias).
• Caring.
• Helpful.
• The EMT professionals were very nice + did a great job.
• Kind – reassuring – respectful. (15-68474; M. Sparks, M. Khan with Manchester Fire Rescue EMS).
• Very caring. I appreciated how the crew cleaned up the floor and all the blood from my cut. (15-66964; R. Leslie, S. Boutot).
• Everything was fine. Helpful.
• Well done.
• Very professional and caring. (15-65687; M. Tuttle, R. Anderson).
• Skilled w/ care
• They took the extreme pain I was in very seriously which I appreciate.
• “Experienced and compassionate.” I was so impressed with all those who treated me. They are incredible. (15-68336; C. Lemire, R. Jones with Manchester Fire Rescue EMS).
• Capable, professional.
• Professional.
• Confident. Yes, would like to thank the RN (female)…I trusted her judgment. (15-69612; K. Teixeira).
• Very professional.
• Superb. They have earned my utmost respect and thanks. (15-65470; D. Rice, M. Sparks with East Hartford Fire Department).
• Wonderful. Thank you all for what you do!!!! Thank you!! Thank you!! (15-70599; R. Grzywinski, C. Lemire).
• Excellent + Very professional.
• Very professional and knowledgeable (15-66650, J. Rosado, R Grzywinski).
• Calm, balanced, compassionate, caring. (15-62715; J. Rasmussen, J. Hornish).
• Skilled and compassionate. (15-70859; K. Caldwell, J. Duval).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• They all worked as a team, hyper-aware of the pain I was in…I felt that the focus was on me clearly. There was much confusion at the ER as to where to put me but they stayed with me until officially handing me over. Thanks to all! (15-62848; C. Masslon, L. Mazzoni with East Hartford Fire Department).
• The paramedic who rode in the back demonstrated care, compassion and knowledge. We were very lucky to have him there for us! (15-62960; H. Mendes).
• Very professional.
• Considerate.
• Great.
• Thank them for me – they were Great! (15-61009; S. Piscopiello, J. Rodriguez).
• Well trained.
• Prompttiness/caring. (exactly how it was written)
• Comforting.
• They were very kind, and we were grateful for their help. (15-57635; R. O’Neil, S. Boutot).
• Comforting.
• Professional.
• I was in extreme internal pain, EMT staff addressed my urgency to get to the hospital. Clots were removed and fluid extracted. Very satisfied with service. (15-62222; S. Dybdahl, M. Caffazzo).
• Caring and skilled.
• Right on!
• Excellent.
• Highly professional.
• Concerned.
• Professional + caring.
• Great! The crew was great. It is so good to know there are still a few people out there that still care about the well-being of others. Great job. Thank you. God bless those young people. Thank you!
• The crew was very professional + pleasant.
• Excellent.
• Knowledgeable, polite.
• Very professional
• Friendly & professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Awesome! This is the 2^nd time I’ve had to use ASM. In both times, due to my 911 call, your response, your whole team, their concerns and compassion for me is on a scale of 1-10 a “10”. Thank you for being there. (15-54890; M. Osborne, B. Langan with Manchester Fire Rescue EMS).
• Highly professional and surprisingly empathetic. (15-50046; R. O’Neil, K. King).
• Very nice, compassionate, well trained.
• Prompt and efficient.
• Kind.
• Kind + professional.
• Very professional and caring.
• Absolutely wonderful!
• Were caring – patient – comfortable.
• Attendant + concerned.
• They were very professional.
• They were concerned about me, which I appreciated. (15-59529; M. Levasseur, J. Startup).
• Skilled, professional and caring.
• Excellent!
• Top notch services across the board.
• Professional & caring.
• Excellent, prompt + professional.
• Very good.
• Caring + professional.
• The two fellows that came were absolutely wonderful. Thank you for your service. (15-61011; M. Tuttle, S. Yenco).
• A & J were professional & courteous at a very stressful time. I was injured just before my son’s wedding & they were great. (15-60976; A. Fine, J. Duval).
• I felt very comfortable with those people.
• Very professional.
• The Best.
• Very good!
• Professional, compassionate, competent.
• Helpful. Accommodating.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Professional x 4.
• Good.
• The ambulance crew were kind and considerate. [They] were gentlemen. (15-49319; M. Karr, J. Brungard).
• Professional, caring.
• Compassionate, caring, skilled. (15-44193; M. Khan, K. Russell).
• Exceptional service & care!
• The best ever, awesome people.
• Very respectful and good at their jobs. (15-54240; J. Bush, K. King with Manchester Fire Rescue EMS).
• Extremely efficient, comforting, skilled, knowledgeable individuals who seemed to genuinely care about the patient + enjoy their work. S. was excellent and had a great bedside manner that truly decreased my pain + anxiety. (15-54546; D. Kemp, S. Jachym).
• Very helpful, made me feel at ease. I felt I was finally being helped. (15-55056; R. Bilodeau, R. Anderson).
• All personnel were very compassionate, caring, & attentive, interaction with family members was outstanding. (15-55405; S. Gregg, M. Hoyt).
• Tremendous.
• Professional, caring, concerned.
• Thank you for caring for me when I was injured!!
• Right on top of things.
• Very professional.
• Wonderful.
• Professional, highly skilled + attentive. (15-54417; S. Crittenden, S. Boutot with East Hartford Fire Department).
• The medic that responded & provided care was WONDERFUL. She had a competent, efficient, & compassionate bedside manner. She was very clear & effective in communicating with us. Made our transition into the ER a very smooth one. Thank you!! (15-27109; G. Geres, H. Marshall).
• Excellent.
• They were very professional.
• They were patient and understanding.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Fast response, great guys! Kept us calm. (15-48312; A. Fine, M. Sparks).
• I was terrified but they eased my fears. Very friendly. (15-46567; C. Cabral, T. Paulasantos).
• The ambulance crew was excellent and went above and beyond duty to make me comfortable and relaxed. The crew members were absolutely wonderful. (15-41591; Manchester Fire Rescue EMS w/ R. McConville, A. Sarles).
• Compassionate.
• Professional and kind.
• Incredibly fast – they arrived 2 minutes into my phone call with 911.
• Service was very good + professional.
• Everyone was awesome.
• Can’t say enough about the two that came to us. (15-48409; F. Tomboly, R. Berwick).
• My wife + I appreciate your service.
• Professional x 2.
• The [EMS Providers] were the BEST, EXCELLENT SERVICE. (15-48479; H. Marshall, C. Tevnan).
• No words could describe their help.
• Thanks! Great at keeping me calm.
• I experienced a first time hemiplegic migraine (transient paralysis on one side). Incredibly frightening but the symptoms had resolved before the ambulance arrived…they were so pleasant enroute, keeping me talking and my mind off the issue. Thank you so much to both of the guys. (15-48781; V. Maston, C. LaChance).
• Caring.
• Professional and caring.
• Professional – kind – caring.