MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• The crew was amazing – especially the medic who was calm, patient, supportive and eased all stress as we transported my newborn – a huge thank you to him! (15-41868; V. Maston, M. Khan).
• Very kind and caring.
• Very calming + caring.
• Well done.
• Very professional service, medic in the back with was very nice. I worked in the 80’s with [Volunteer Ambulance].
• Very helpful!
• Professional, clean cut.
• Very professional. Many thanks.
• The EMT/Paramedic was extremely kind & caring and at first I was not going to go in the ambulance but after talking to me I agreed I should be checked out. (15-3903; S. Parent, M. Khan).
• Sharp, courteous, professional. (15-44267; T. Lachappelle, R. Fross).
• Excellent!
• I felt at ease during my heart attack and felt I was getting the best possible care. (15-38292; C. Willey, M. Campbell).
• Caring, efficient + responded quickly.
• Wonderful.
• T. and his partner were excellent caretakers during our most trying moments. We were very grateful to have them. (15-16368; T. LaChappelle, J. Startup).
• Excellent.
• Thank you!
• Arrived promptly. Quickly assessed I was not having a stroke.
• Crew was timely, caring and professional.
• The crew was phenomenal. Very compassionate and reassuring. (15-37889; T. Oliver, B. Langan).
• Professional and friendly. Thank you!

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Very confident of being cared for. I am very grateful for the care given me. I was in extreme pain and nervous and they did everything to make me comfortable and well cared for. (15-35230; B. Langan, B. McDonald with Manchester Fire Rescue EMS).
• They both did their job well and professionally. I have nothing but good to say about their treatment. Thanks very much! (15-37089; K. Stock, J. Shapiro).
• Excellent.
• They acted very professional.
• They were very nice, informed me of what they were doing and what might have been going on with me. I appreciate them. (15-14308; B. McDonald, S. Gregg with Manchester Fire Rescue EMS).
• Everyone was excellent – (Thank you so much).
• Professional, caring, kind.
• Professional and attentive.
• Effective and efficient.
• Treat you like family.
• They were very professional.
• EMT in back of ambulance was very calming and informational. Made ride more relaxing. (15-37376; A. Harkins, B. Chase).
• Thanks for everything!
• Very, very impressed with the entire episode. Thank you so much for helping me! (15-35797; J. Bak, M. Makulis with East Hartford Fire Department).
• D + S were wonderful – Very professional but very kind, caring and reassuring. D + S were excellent! A tremendous asset to your team. (15-39491; D. Achilli, S. Testa).
• I was pleased with all of them, thank you.
• Empathetic.
• Very good.
• Confident. There were 2 calls in the same day – ALL care both times were A++ (15-42274; A. Fine, M. Kleza).
• Very nice + considerate.
• Very knowledgeable, respectful.
• Very comforting and caring! (15-42306; J. Traber, D. Rice).
• I wish I could personally thank the EMT who saved my life. He successfully stopped my heart with medication and thankful to him and Jesus Christ that my heart restarted. (15-39149; R. Gonska, J. Basora).
• Professional.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• Friendly, knowledgeable, calming, attentive. I felt my son and I were safe with them and in good hands. (15-27515; E. Sheils, C. Masslon).
• T. and R. were great. Very comforting. (15-35382; R. Gonska, T. Dixon).
• They were great + kind.
• The crew were very professional, and knew what they were doing.
• Very friendly and informative, explained everything they were doing. (15-25385; V. Maston, J. Lentini).
• Excellent.
• Professional + caring.
• Caring and professional.
• Professional x 2.
• Calm, friendly and clear without being condescending. They were great.
• Very pleased.
• The two paramedics were excellent!! My first trip (ever) in an ambulance so they were very helpful and reassuring. (15-36708; G. Geres, S. Boutot).
• Professional + caring.
• Can’t imagine being cared for before I even got to the hospital. They were great!
• Ambulance crew was great.
• Caring and skilled.
• Efficient + caring.
• Skilled.
• Very nice + professional.
• Very professional.
• Excellent and professional.
• The ambulance crew was excellent and they did a great job. (15-39025; T. MacLean, B. McDonald with East Hartford Fire Department).
• Very comforting and thoughtful – They did an excellent job. My first time in an ambulance. (15-37659; H. Mendes, R. Houser).
• Excellent + caring. The service provided was professional and very well performed. Thanks to the paramedic who was wearing a Manchester Fire shirt. My grandfather was a past deputy chief and would be very happy with the service provided to his great grandson! (15-37893; Manchester Fire Rescue EMS with J. Bush, B. Delgaizo).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Caring.
• Wonderful EMTs, put me at ease.
• Efficient + competent, professional, comforting. Very nice. (15-26436; K. King, A. Fine).
• Thank goodness for you. (15-31147; S. Norton, C. Masslon).
• Crew was courteous + professional + careful with my Mom.
• Very good.
• Compassionate + empathetic – great team.
• Very professional and highly skilled.
• Courteously professional.
• Professional + caring.
• Great!
• Professional, skilled, compassionate.
• Professional – caring – careful of my 95 year old mom.
• Compassionate, caring, knowledgeable, courteous. (15-32391; S. Norton, J. Hornish).
• Kept me positive, safe & comfortable J (15-29160; S. Crittenden, B. Langan).
• Comforting, assuring, kind, gentle, skilled, professional. (15-34834; S. Norton, S. Shirshac with Manchester Fire Rescue EMS).
• Very professional + took my injury seriously.
• Excellent!
• Professional + caring.
• Professional.
• Efficient, caring and courteous. (15-30398; G. Kendall, L. Adamowich).
• Very professional + caring.
• Upbeat and helpful.
• Pleasant and thoughtful – attitude lowered my apprehensions. (15-28277; T. Houle, R. Fraley).
• Professional and friendly.
• Prompt + professional.
• The paramedic…seemed knowledgeable of my issue with low calcium levels.
• Professional + caring.
• Complete team available to help. Decisive. A big “THANK YOU” to the entire service, Ambulance, Paramedics, fire engine and police car!! (15-35393; J. Bonneau, L. Mazzoni with 8^th District and Manchester Fire Rescue EMS).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Competent, friendly + concerned, professional. Thank you so much!
• Very good.
• Thank you – my husband doesn’t remember the ambulance – but it seemed you did a good job.
• Wonderful!! Thanks guys!!
• Efficient.
• Professional, concerned.
• Professional.
• I was in great pain and happy to see you arrive. I felt secure in your hands. Thanks!
• Very professional.
• Caring.
• Calm Confident Personable Friendly
• Excellent x 2.
• They made me feel safe.
• Very caring with a lot of respect. (15-26933; M. Tuttle, S. Yenco).
• All was good. I will use you again and would tell everyone I know to use you. The Paramedics were a comfort. They made me feel so good. (15-28199; J. Rassmussen, T. Luetjen).
• We appreciate all of your help with everyone on the crew. (15-28920; S. DeBarge, L. McHugh with Manchester Fire Rescue EMS).
• Professional/caring/friendly.
• Fabulous! Everyone was kind and assuring, making me feel safe. Was much appreciated at the time. (15-26927; S. Norton, J. Startup with East Hartford Fire Department).
• The crew was great. Professional, friendly.
• Very personable + “upbeat” personalities, making a scary situation easier, while making me feel secure. (15-27322; K. Russell, S. Boutot with Manchester Fire Rescue EMS).
• Comforting. Capable. We were in good hands. We felt cared for. (15-29282; R. Houser, J. Martinez).
• Concern + passion about the person.
• They were great.
• The vehicle + personnel were most professional.
• Very good.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• My husband and I would like to thank Paramedics for saving our daughter’s life. Thank you for coming to our house very quickly and taking care of our [daughter]. Truly appreciated! (15-15010; T. Salva, J. Basora).
• Caring and adept!
• Compassionate.
• Caring people.
• Crew was very focused and professional. I thank the crew for their speedy response since time is of the essence with heart related patients. (15-23386; M. Levasseur, M. Khan).
• Competent and professional.
• Sensitive – caring.
• Professional x 3.
• My ambulance crew was very caring and attentive. (15-23802; M. Tuttle, N. Raiola).
• Satisfied.
• Excellent. [Patient] has been transported several times this year and the family is very pleased with the service provided by all. (Patient lives in East Hartford).
• Excellent. I am fortunate to live in Manchester with such great EMS.
• Caring, polite and professional. (15-22679; T. Oliver, S. DeBarge with East Hartford Fire Department).
• “Excellent”
• Calm – reassuring.
• Very nice. Talked about family.
• Very Good.
• Professional, caring.
• Tech riding in the back with me was VERY nice + professional. (15-24803; A. Harkins).
• Life saving.
• Very kind. Very handsome! 🙂 Made sure I was comfortable. M + N took great care of me! (15-24193; M. Tuttle, N. Raiola).
• Good ride. Crew was excellent. Very enjoyable.
• Efficient.
• Very professional.
• One of the best professionals at their services. (15-26017; P. Gleason, S. Gregg).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• They were absolutely amazing. Although I don’t know their names they should know I appreciate their service. They were kind and compassionate. Especially when I arrived in the ER at Hartford…When you’re not feeling well it’s great to be taken care of. Please let them know I’m very grateful for their service. They made me feel like they cared. Seems simple yet so many people just don’t care these days! Keep up the great work! I hope we’ll never meet in the ambulance again – but if so, they’d be my choice! 🙂 (15-11255; M. Levasseur, M. Sparks).
• Excellent.
• Very caring + skilled.
• Extremely competent, skilled, proficient, caring, efficient. Very pleased with the entire experience/services rendered to my mother; I couldn’t have asked for better care from the Paramedics. Thank You!!! (15-18981; M. Campbell, S. Dybdahl).
• The crew were great, could not have asked for a better group of young men. (15-20709; N. Toro, J. Platero).
• Recent snow – steep driveway – carried me downstairs + hill. Excellent care. (15-8653; K. Beaulieu, B. Delgaizo).
• Helpful.
• Very professional.
• The crew were excellent. Very caring.
• Comforting in a time of desperation.
• Excellent source of help.
• Caring, informative, empathetic.
• Very comforting to have them arrive so quickly.
• Caring + professional.
• Thank you for taking professional care of my daughter.
• Caring, knowledgeable, efficient. (15-20119; V. Maston, J. Lentini, H. Carl).
• The ambulance was called for my husband. I was very pleased with their care and their concern for me.
• The two EMTs this time were considerate and kind.
• Remarkable.
• Professional and super qualified. (15-22877; G. Geres, M. Sparks).
• They were very professional and did an excellent job,
• Crew showed up very quickly – everything considered, a fine operation!

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Skilled.
• Very impressive. They were great. I don’t remember much.
• Competent and comforting.
• Very professional and thoughtful.
• Great.
• Helpful + reassuring.
• Very professional and kind.
• Excellent: Thank you!
• Very professional, caring.
• Very nice.
• We were very happy with their service + appreciate their caring help. (15-13680; D. Pozniak, S. Yenco).
• Caring, well organized & efficient (15-17246; G. Geres, S. Boutot).
• Professional, caring, competent. Crews on [X] trip and [X] return home were wonderful to Dad and took great care of him. (B. Mathiau, D. Kapplan, P. Gleason, M. Hoyt).
• The ambulance crew were very kind + took very good care of my wife. Thank you.
• Professional, low key. (15-17217; A. Harkins, J. Monahan).
• Attentive.
• They are fantastic (15-17847; M. Buerk, P. Yakushchenko with Manchester Fire Rescue EMS).
• Wonderful.
• The team was caring, gentle and professional. Thank you for all you did for me. (15-17362; R. Davenport, C. Everest).
• Great!
• Professional, friendly, courteous. (15-18080; M. Tuttle, D. Tedeschi).
• Professional/courteous.
• Professional x 3.
• Reassuring and efficient.
• I am glad that I could choose the hospital I wanted to go to.
• The ambulance attendance (sic) were very caring + supportive + comforting. Thank you.
• Very comforting.
• The two ladies that came were very nice and made my daughter feel comfortable and stress free. 1^st experience ever with ambulance service. Have nothing bad to say. They came so fast…Very satisfied! (15-19133; G. Geres, S. Debarge).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Fabulous. The service has always been great since my husband was alive with Alzheimer’s, He had many trips but always great care. I had great care when I needed it. (15-5753; G. Geres, M. Sparks).
• Professional + caring.
• Caring Medical professionals.
• Compassionate.
• Very friendly. Professional.
• Excellent, timely, professional, caring service!! The paramedic was experienced, reassuring and very professional. (15-8589; M. Levasseur).
• Caring x 2.
• The crew was very professional and sincere.
• Professional said 7 times.
• Made me feel comfortable in a stressful situation.
• Professional yet personable.
• Friendly + understanding.
• I was very pleased with the service and thank everyone involved.
• Efficient – Well Trained – Knowledgeable – Considerate. (15-9703; S. Norton, J. Hornish).
• Patient, caring, careful, good listeners staff. (15-8729; S. Whalen, N. Foran).
• Caring and professional.
• As a director of health (retired) in a private school, I have used ambulance services for students, I can say with experience that the team who responded to me could not have been better. (15-10505; M. Osborne, N. Raiola with Manchester Fire Rescue EMS).
• Everyone was polite and friendly.
• Both were very wonderful to me. N. Raiola called my appt for me so I can cancel. I was very grateful for that also. Thanks so much. (15-11201; N. Raiola, G. Derosier).
• Very nice.
• Caring enough.
• Thank you so much for your service!!!
• The ambulance crew was very professional and showed concern for my mother’s privacy. (15-9096; K. Stock, T. Halligan).
• Caring x 2.
• Knowledgeable.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Lifesaver!
• 100% A+! They saved my life! (15-3354; M. Pacheco, S. Howard).
• Professional x 3.
• Caring and considerate of special needs. Clients and facility.
• Friendly. My 3 y.o. love them. Called them her new friends. (15-5359; V. Maston, J. McAuliffe).
• Good work.
• Excellent. The EMT staff did a good job.
• Excellent, professional care.
• They knew their job – Made me very comfortable.
• They were helpful and helped me to relax.
• Caring; dedicated; excellent. (15-4690; R. O’Neil, T. Luetjen).
• CARING. EMTs stopped back in ER after transporting someone else to check on me. Very thoughtful. (15-5397; T. Marshall, H. Marshall).
• Very helpful, reliable, competent.
• Professional & friendly & reassuring. (14-108106; M. Osborne, D. Hammett).
• The crew [was] extremely courteous, efficient and very kind. (15-5316; J. Traber, W. Schnepp).
• Good x 2.
• Perfect.
• Awesome!
• Quick response time and professional [manner].
• Awesome.
• Very good.
• Crew very thoughtful + kind. Truck needs better suspension for bumps.
• Thank you! Couldn’t have been better!
• Excellent.
• Professional but still compassionate. (15-2542; V. Maston, E. Vaughn, N. Raiola with Bolton Fire Department).
• The Best.
• Excellent care and service. Thank you so much. I really appreciated it. (15-6569; M. Tuttle, J. Startup with East Hartford Fire Department).
• Very polite + concerned – Cleaned ice + snow, so I could get on stretcher. I’m old + gray, they were very flattering, telling me I was good looking!! “So sweet”. (15-6482; B. McDonald, D. Tedeschi with East Hartford Fire Department).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional, knowledgeable, timely, respectful. We were very impressed with the care our son received from your staff members. He is 2 years old and the way he was care for was amazing!! Thank you ALL for such great CARE!!! (14-106100; J. Roy, K. Baker with Manchester Fire Rescue EMS).
• Excellent.
• Professional, respectful.
• Efficient.
• KIND and CARING in a scary situation. (14-110624; G. Geres, B. Langan).
• Is knowledgeable, professional, attentive, compassionate. (15-519; V. Maston, G. Geres).
• Professional, personal & caring.
• The crew[members] were both professional and kind. Thank you both! (15-1109; R. O’Neil, B. Langan).
• Professional x 3.
• Excellent + care in their job
• Great.
• Professional.
• A special thanks to John (presumably from MFRE) who recognized [patient] and made him feel comfortable. (15-1767; K. King, S. Boutot with Manchester Fire Rescue EMS).
• Knowledgeable, caring – top notch!
• (Answered Strongly Agree to all questions) I did not check off the survey without thinking about the questions. Your driver and paramedic were that good!! Thank you!! (15-2474; D. White, A. Pardi with Somers Fire Department).
• Awesome! (Rebekka and Jason?)
• Polite.
• The [Paramedic] was very professional + kind. Both fellows were great. (15-3092; T. Oliver, C. Haag).
• Professional, kind.
• Happy to have you around.
• Caring.
• Caring, thorough, and followed protocols.
• Professional and skilled.
• Good.
• The staff was amazing. The medics were so thoughtful, attentive and informative. (15-2853; J. Bak, N. Raiola).
• Very nice medics. I am very happy that I had your medics. [H. Jolly] made me feel very comfortable. (15-3724; H. Jolly, J. Martinez).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

•  “Caring” Excellent Care. My 1^st Ambulance “ride” in my 74 years! “Outstanding” (14-109079; R. Fross, J. Rassmussen).
• Professional, gentle and kind.
• Everything was perfect! (14-105492; E. Dombroskas, S. Howard).
• Great.
• Efficient. They took my complaint serious(ly) and did the questioning in the ambulance. They wasted no time in getting me to the ER. Best experience my family has been through. Thank you! (14-108887; D. Noyes, A. Selko).
• Both very friendly and professional. (14-101010; H. Mendes, R. Houser).
• Patient.
• Excellent, prompt, professional service. Thanks. (14-108399; R. Buechele, M. Kleza).
• Friendly and caring on way to hospital.
• Caring and reassuring. Very kind and calm. The [EMS Provider] riding with me [M. Tuttle] was very knowledgeable and told me what he thought it was and he was correct. (14-109247; M. Tuttle, R. Fross).
• Kind
• Reliable.
• Prompt, kind + professional.
• They were great.
• Pleasant + Professional.
• Professional, kind and caring.
• Caring x 4.
• “Brilliant”
• Awesome!
• Good.
• Very professional.
• The lead paramedic was great & kept me informed and calm through the whole process. A big “Thank You” to him. (14-108998; D. Kemp, S. Finnigan).
• Thoroughly professional, but comforting + caring. (14-106928; P. Ryzak, E. Grey).
• Concerned and thoughtful.
• Outstanding.
• Very professional + caring when taking care of my son.
• Very professional, caring, understanding. (14-108287; C. Haag, S. Yenco).
• Excellent.