MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Concerned.
• They were very helpful.
• Professional.
• Prompt
• Professional + caring.
• The best! Professional and caring and worked extremely well as a team. Thank you for all you do! (13-97292; S. Crittenden and B. Langan).
• The EMTs probably unknowingly saved my life. I called 911 and I didn’t know who would come. They were very professional and caring and made sure my apartment was secure. (13-97706; T. Oliver, M. Sparks).
• Excellent service.
• Professional and caring.
• Very kind and comforting. Felt very safe and knew I would be taken care of. (13-97497; S. Allen, D. Rice).
• Caring and professional.
• Professional, caring.
• Professionally concerned.
• The best.
• Great.
• Great!
• Very professional.
• Very good.
• Outstanding service!
• Fast and great. The East Hartford Paramedics and the 2 ambulance guys were super. I had great service by all.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional. They did a great job.
• Caring x 3.
• Excellent x 6.
• Great x 2.
• EMTs were friendly, pleasant, professional, and handled me with skill and confidence.
• Great!
• Great. They were great considering I was forced to go by the police.
• Very professional.
• Kudos to C. Haag and A. Fine on their care, their respect and overall performance. (13-87969).
• Professional and efficient.
• Wonderful service.
• Quick, professional. Nice job!
• Dependable.
• Reassuring, comforting, professional.
• Good job.
• Very prompt.
• Perfect.
• Very professional. Was made to feel at ease.
• Compassionate.
• Competent and Caring. Once I was in the ambulance under a great deal of stress, the medic who rode with me made me feel comfortable and relaxed.
• Very professional.
• Competent.
• Prompt/Professional. I thought I might not make it that night and I appreciated your medical knowledge and helping me through a scary and difficult time.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Professional x 8.
• Good x 4.
• Excellent x 3.
• Considerate x 2.
• Compassionate x 3.
• Efficient x 2.
• They were helpful to me as the wife. Asked if there was someone coming to help me. (13-72584: M. Tuttle, R. Leslie, J. Bush)
• My team was wonderful in listening to my needs in helping them do their job as effectively as possible. I would like to thank each one for their service. (13-76135: C. Chasse, A. Wysocki).
• Kind, efficient and knowledgeable.
• Outstanding.
• Wonderful.
• Caring and professional.
• Medic was very professional.
• Excellent, kind, came to check on me with another call.
• Wonderful! Thank you so much.
• I had passed out and was not fully cognizant of some of the questions that I did not answer definitively – Overall experience was satisfactory.
• Professional. Humane.
• Great service.
• Very efficient. Caring with everything.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x 5.
• Skilled.
• Quick, well informed staff. Thanks!
• Conscientious.
• Caring x 2.
• Incredible.
• Very caring and professional.
• Timely.
• Well suited.
• Professional x 10.
• Efficient.
• Amazing.
• Excellent!!
• Professional humans.
• Great x 2.
• You probably saved my life. Thank you for your prompt care.
• Humane.
• Professional. The techs were very professional and treated the issue very serious[ly]. Listened to me and asked all the right questions. Explained all the moves they made. Very pleased (13-74038; J. Bissell, R. Bilodeau).
• Very good/excellent.
• Superb. The two EMTs that responded, Scott Crittenden and Brian Langan, we’re excellent. As a business owner myself, I feel these gentlemen went above and beyond and [were] so kind as well as professional (13-74442).

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Great x 3.
• You all were very kind and caring. Thank you. I thank you very much. You all helped save me from more damage to my body. (13-65513; T. Allbee, S. Parent)
• Helpful.
• Excellent service, thank you.
• Good x 2.
• Efficient x 2.
• Comforting.
• Professional x 6.
• Very professional x 2.
• Superb! Just thank you so much!
• Exceptional!
• Thankful.
• Wonderful.
• Professional. Very kind.
• Dependable.
• Awesome.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x 2.
• Very good.
• Professional x 5.
• Compassionate.
• Very professional.
• Excellent. D. Noyes and K. Chadbourne were wonderful, professional and caring. I felt comfortable and relieved in their care!
• Excellent. The paramedic who took care of me could not have been nicer. Made me feel calm in a scary situation. The driver did a great job of getting me to the hospital. Thank you. I am very grateful (13-59620; M. Weller and J. Rodriguez)
• Was grateful for great help!
• Great! Thank you! The EMTs were wonderful about keeping me calm in a terrifying situation and making sure my children were cared for. They diagnosed me accurately and successfully treated the problem promptly. My heroes. (13-62182; A. Fine and C. Haag).
• Comforting.
• Very professional. Thank you for being prompt and having patience when listening to me talk. Wonderful job!!! (13-55125; M. Karr)

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent x III.
• Respectful, professional.
• Very good.
• Excellent service.
• Thankful.
• Comforting.
• Friendly.
• Dependable.
• Wonderful.
• Competent.
• Excellent!!
• Wonderful!! Thank you for helping me get to the hospital when I needed your specialized help.
• Reassuring.
• Professional x IIII.
• Good.
• Outstanding.
• Excellent! I very much appreciated the calm, gentle, quick manner of the medics. Wonderful folks. Thank you for your kind service.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent personnel.
• Excellent.
• Professional x 4.
• Very professional.
• The best.
• Good.
• Great.
• Efficient x 2.
• Caring.
• Excellent. I called approximately 10 times in the past year. I believe the ambulance staff has saved my life each time. Now they know where my extra key is and they use it when I cannot get to the door. Thank you all!
• Terrific.
• Keep doing everything you are doing as your company seems to have the key to running a successful business down pat. Great job. (13-29357).
• Thoughtful.
• Reliable.
• Fantastic.

MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

• Thorough. The [EMTs] were great. They convinced me to go to the hospital and they were right. Nice people!
• Excellent service, couldn’t have had any better. My mom was transported. The two medics were excellent. Michael had my mom laughing and [they both] made her trip so comfortable. I couldn’t have asked for any better. (ASM’s E998 and E741).
• Caring (appeared in six surveys).
• Very professional (appeared in three surveys).
• Considerate (appeared in three surveys).
• Thank you for being with us.
• Responsive.
• Excellent.
• Reassuring.
• Good care.
• Helpful, kind and accommodating. Thank you.
• GREAT JOB!!
• Experienced.