MANCHESTER and HARTFORD — Aetna and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service.

Some of the answers included:

• “One suggestion is hire more outstanding, professional, compassionate individuals like Matt and Jackie. Coming from a healthcare provider, these two were fantastic.”
• “Continue to hire good quality people like the crew that took care of me!”
• “You saved my life! Thank you!”
• “[Your] service is admirable”

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.