MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final question in the survey asks “Do you have any suggestions on how we can improve our service?” And, “Please use one word to describe us.”

Some of the answers/responses included:

• Excellent.
• Lifesavers.
• Extremely professional team and very caring for me as a patient and my family.
• All areas were excellent – the two ambulance men we’re wonderful!! The very best! Please tell them so.
• Staff was very efficient, concerned and competent. Thank you.
• Thanks for the awesome care you gave my son.

EMS is often a thankless field. We feel that expressions of appreciation deserve to be shared and constructive comments deserve to be acted upon. An effort is made to share positive and/or constructive comments with the field staff and with the public we serve. Some of the other responses we have received are highlighted throughout our blog and on our website.

If we have treated you and you would like to request a blank survey please call our office at (860) 647-9798 or send your comments to us at PO Box 300, Manchester, CT 06045-0300. Or, simply click the Leave a Reply link below.