MANCHESTER and HARTFORD — Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.

The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”

Some of the answers/responses included:

• E. Thepsiri and J. Basora were 2 outstanding EMS providers. My two “Top Guns”. (15-78017).
• Fantastic and thank you.
• Professional.
• Your ambulance + crew took good care of me.
• Very efficient and caring. Appreciated the teamwork. Very fortunate to have this excellent service. The response was appreciated.
• Caring + professional.
• Very thankful and grateful for your service! Hoping we won’t need you again. As a former EMT – al crewmembers worked as a team. I felt the EMS person from EH was very professional and took charge. (15-71526; T. Armas, C. Heitman with East Hartford Fire Department).
• Very caring and helpful.
• Compassion! I was terrified not being able to breat and they immediately took over and made me feel a bit more at ease. Very professional but comforting!! Thank you all!! (15-72772; M. Tuttle, J. Startup with Manchester Fire Rescue EMS).
• Exceptional.
• Very professional, knowledgeable + caring.
• Very professional and caring.
• The crew was very professional. Couldn’t ask for better. (15-78310; G. Kendall, R. McDonald).
• Very professional.
• They were very helpful! Thank you for being there!
• Efficient.
• Professional x 4.
• Excellent!
• Awesome crew!
• Very attentive.
• Crew was very pleasant, knowledgable. I was very impressed with their service. (15-79633; W. Schnepp, M. Kleza).
• They performed in a very professional way.
• Friendly – eased my fears.
• Comfortable to be taken care of by.