MANCHESTER and HARTFORD —Aetna Ambulance and ASM send Patient and Customer Satisfaction Surveys to a random sampling of patients who have received emergency or STAT inter-facility services from our companies.
The final part of the survey asks that the respondent, “Please use a word or phrase to describe us and/or the ambulance crew.”
Some of the most recent answers and responses provided in the survey responses include the following quotes:
- Excellent service from all – Thanks so much. You’re helpful.
- Caring.
- Very attentive and kind.
- Excellent x 2.
- Professional and caring.
- Couldn’t have been cared for or treated better.
- Good. It is the best service in Town. Keep it up.
- Compassionate.
- The crew was professional, concerned, engaged and courteous. Under circumstances I felt secure being cared for by M and K. (16-65719; K. Russell, M. Hoyt).
- You were all very kind and helpful. No one could do any better. (16-61175; A. Linardo, R. Fraley).
- Excellent care!
- Caring professionals.
- Very caring and polite.
- Professional.
- I appreciate the compassion and care that was shown. The ambulance crew was fantastic. Thank you to each of them. (16-63448 R. Buechele, H. Digirolamo)
- Seemed professional and competent.
- Compassionate
- Compassionate, professional, calming.
- The ambulance crew- I believe the driver’s name was William and the one with me was Cory. They were both wonderful to me. (16-64241 W. Schnepp, C. Lemire).
- Very professional and caring.
- Very Professional
- Professional
- Kind
- Excellent and caring people. Thank you again.
- Very good
- Professional and respectful
- Prompt, Professional
- Efficient and Professional
- The best, guys were wonderful to me! (16-67722 M. Traber, S. Debarge).
- Professional and caring
- Friendly, supportive
- Matt and Kat were excellent in every aspect of performing their jobs. And their relationship with ER staff was exceptional. They were clearly highly regarded. (16-69636 M. Carter, K. Stewart).
- As an RN I was happy with the care given to me
- Kenya was excellent.
- Very Professional. Listened and had a caring manner.
- Very attentive
- Dedicated. This was my first ambulance experience and I was very impressed and satisfied. (16-68246; M. Levasseur, J. Hornish).
- Friendly and competent.
- Don’t know the lady’s name who cared for me. She was excellent. Thank you. (16-68616; M. Carter, T. Webster).